Shawn Mayo

Review of ReviewTrackers

Reviews show up 14 hours later and not at the time...

Reviews show up 14 hours later and not at the time the review is left. Their own customer service doesn't seem to understand why. I'm told they receive updates from Google hourly. That's obviously not the case. A two star review arrived on Google and it was 7 days before Review Trackers sent me a notification. Fortunately, I use email notifications from Google as well. That makes Review Trackers completely pointless.
Also, why do any of these review applications bother to use word ratings? Our brand and our sales people's names are rated negatively in them. It's a waste of energy, when Review Trackers should be putting that effort into the core of the application.