Restaurant Captain Jack Review

Very close quarters restaurant. If you are closterphopic don't go. They only have one tiny tiny restroom for this place. I can truthfully say, it is the smallest restroom I have ever been in. I don't know how this is allowable for state law requires that you have a handicapped restroom. Also, if you use a wheelchair, or walker forget going here. The walkways are very narrow and everyone is standing in them since they are so over crowded. When we were called to go back to our table the people wouldn't move to even let us get by. My husband got behind giving the front hostess glasses that some one had left. He also walks with a cane. The waitress just left us behind. Six of us went here we ordered 5 appetizer escargot orders since only 5 tiny snails are per order, we ordered 4 king crab plates and two prime rib. We had no alcohol. The prime ribs are deceving they have very large bones and alot of fat. The crab was ok, but drawn butter had too much oil added. The rice pilaf was horrible and rice was hard. The service was excellent. Our ticket for six people totalled over $700. O0!
We nearlly fell over. Looking at the ticket the crab dinners they were over $75.00 a plate. Unbelievable!! Not worth it. We figured our ticket woyld be $400 to $500...Last time the crab plate was $45.00 .per plate. We won't be back....

King crab legs are my favorite food and there is literally nowhere I've ever been that serves better King Crab than Jack's. It's not cheap but it's amazing.

Amazing king crab and prime rib. Wonderful service! Expensive but well worth it for a special occasion.

Terrible experience, the waitress in the lounge had the worst attitude. Very disappointed I had such Hope's for this place.

Prime rib is excellent. Service is great. Price is Right.

I'm saddened and disappointed with the current state of Captain Jack's. This used to be a very nice cozy place with great food. I sadly have tot say that the food was mediocre at best. The owners seems to value turning a profit over giving their customers the best, as the quality of the ingredients, and the food itself have gove very down hill. The only redeeming quality is the excellent staff, they are very kind and accommodating. They are the only reason someone would enjoy their meal here, because the food and current atmosphere are not.

Great food! Great service!! Large portions allowing us to split one order of King Crab. Best King Crab I have ever eaten!!!

3 times a year we travel from Prescott az to go to captain Jack's with my kids who live in Huntington beach to have one of the best meals we've ever had.

A birthday tradition with my dad. Were never disappointed and roll out every time.

The food is expensive this time
I think the food is a bit simple.

Great food amazing Australian lobster tail chart broil and the prime rib just melts in your mouth,great service and good atmosphere

I have been coming here for years. Great small Buisness that helps the community so much. It discusses me to see people talk about great food but to expensive and gives bad reviews for the price. You ever heard you get what you pay for? My wife s family come to visit us every year from NorCal and only talk about coming here.. best seafood you will find hands down. But please make a reservation try to hit happy hour it s great.

Food is always great there and has been for years.. Truly disappointed in the service we got in the lounge... 1 girl 20 tables equals bad service.. Wait time was supposed to be 30 minutes.. True wait time on a Saturday night without reservations is over 2 hours.. Decided on the appetizers in the lounge.. Bad choice

Crowded, food isn't as good as the expensive price suggests.

Good food but pricey I recommend you split a dinner if you're there as a couple as they give you plenty of food

It is always years between visits, but I will come back for the crab legs every time!!!!

The crab is amazing. The service is great. It's a great place to eat. $$$

My favorite restaurant. Service & food is succulent and divine!! Make a reservation if you can.

Great food & service. Seafood like no other. A local treasure & full of atmosphere. Great for a date!! Make a reservation, this place is always busy!!

Okay this place is not cheap. However I took the love of my life and we both had beautiful meals and excellent service! I had the filet mignon with lobster. I never ordered this out. I am so glad that I did. The escargot is legendary and for good reason. Everybody should go here at least one time if they love seafood. More often if possible.

The food here is excellent. I think I have a very discriminating pallet. I would rate this place five stars. I hate to tell the truth because I m afraid I ll never get in without a long wait. But I have to tell you this place is superb. You will not be disappointed.

Even though Jack Hayley & his elder son have gone to their reward, RIP, Tim Haylely has taken the riens of head of the Hayley Clan & runs Captain Jacks just as it always has been run as one of the finist restaurant in S. California. 5 stars everytime. Maybe I can talk him into starting up the kite contest again. Its teams from all the other stake houses compete for the grand prize, the best team of employees, therefore the best team of employees to serve you. It's cheap, have a whole lotta fun & is a super marketing tool.. rod (rj) Muni Thanks TIM, I truly appreciate your effort & timely response...

Omg, I cannot say enough good things about this place. The service is beyond compare! The food is absolutely delicious. The only downfall is there's never enough room in the stomach as much as I try to make there be more room. Took the kids ages 17 and 14 and they were astounded by the size of the crab legs. Most other places you go you'll pay 25 to $35 a pound for skinny scrawny anorexic crab legs. For the money this is definitely worth it.

This place is a joke!!!!
Got here at 6:15 and was told a hour !!
It's 8:10 and told another 30 mins!!
Just moved here this year and will never be back!!!!

Worst service I have ever experienced. Completely ruined a special occasion.

It's Captain Jack's they have some of the best seafood around takes a little bit of time to wait but it's worth it

We've been going here forever! If you want great crab legs or prime rib, then go to Captain Jack's! Great atmosphere. Really fun.

Excellent food, good size servings , very friendly waiters, servers, everyone very friendly.

As always the food is amazing and the service is good!

Fabulous fresh seafood. Rustic atmosphere. Large portions, share with dinner partner. Parking can be a challenge, use Valet, usually across the street. Lobster is delicious in season, best on the coast! Service is good, many are attentive. Have had an occasional grumpy server, wonder why they're in the business. we reflect it in our tip.

Food is okay. Quantities are big and flavors are better than average. Prices are higher than advertised on their website. Restaurant is very loud. Worth a try but not a repeat.

Rating this place was difficult only because I enjoy the people I typically go here with and the food is good. That's the extent of good things to say about this place. I've always been the type of person that if you're service and/or ambiance is awful, I don't care how good your food is I won't want to return. We had reservations the other night for dinner to celebrate my Mom's birthday. Our party all arrived by the reservation time, but we were told our table wasn't ready, so we sat in the bar to visit and wait for our table. We saw group after group being told their table was ready, but not our group. We had someone from our group ask the host and were told they didn't realize our group had all arrived and were ready (even though multiple people from our group had checked to say we were ready for our table). They finally sat us after about an hour and 15mins after our reservation and we didn't receive our dinners until 2hrs after our reservations. While some of the staff were great and personable there were also a couple of the staff that were rude when clearing our table making it obvious that they were annoyed that it was difficult to reach
around us to clear the table. Left with a really bad impression of the place and would never recommend to anyone based on our experience (unless maybe you got the food to go, but who wants to do that with a prime rib).

$$$. I think the sauteed mushrooms are the best I've ever had. Try them and see whatcha think. The biggest cut of prime rib I've ever seen served in a restaurant if you don't get the split meal with the ginormus crab legs.

We don't eat at places like this often but wanted to eat somewhere special for my birthday. The crab legs and baked potatoes were delicious. The New York strip was terrible. We ordered it medium, it came out very well done so we nicely asked to have it fixed. It then came out rare but decided to try it anyway, it had no flavor and was very chewy and tough. Outback makes better steaks if that tells you anything. We told them we still weren't happy, our situation was ignored and received no apology or offer of something else. You can tell there are a lot of regulars in the restaurant and we were ignored and not treated as well as them. I am disappointed so we won't be coming back and won't be recommending to anyone. It is also very noisy and couldn't hear my husband talk, we were going to have a dessert but I couldn't stand the noise anymore. Very uncomfortable. I wish our money was spent elsewhere on my birthday.

Awesome food. Definitely try the mushrooms in sherry and dirty martini with toms olives. Love the steak and crab combo.

Our first visit to this place was last night and hands down the best customer service, atmosphere, and the food was AMAZING thanks for sharing this great place Chris and Candi

Great local place. No happy hour. Great entertainment on Thursday, Friday and Saturday

This place has the best customer service and good and great surroundings. A must for crab legs.

One of the only restaurants I am willing to pay top dollar for. If I could give more stars I would. Food, ambiance, drinks, and service are all top notch and they have consistantly been this way for many many years. Kudos to this place for always never letting me down. Love love love Captain Jacks!!!

Been going there for over 30 years. Exceptional food and service. Best lobster in Orange county.

Fresh fish great drinks who can ask for anything else...oh yeah fresh bread.

It's so worth it. All I can can say. Giant tasty portions and nice outdoor and indoor seating

Best prime rib! Tender and juicy! Atmosphere and employees are the best! It's one of my favorite restaurants!

Fun atmosphere, friendly staff.
Guests are friendly too.

It was so nice last time I was there back in August 2017 celebrating my Birthday.

The singer in the lounge didn t mind when I took his microphone and sang a short line of I Like Dreamin by Kenny Nolan.

Might of had one or two of the bartenders Great Pear Martinis !

Lousy parking No Room in the restaurant to move Around Rude valet parking Over price menu And the food quality was poor Also the restaurant smelled like urine Can you have to check your bill cause they love to overcharge people Definitely not a great experience Good luck on trying to park your car Or get to your car after you have left That restaurant is unprofessional And poorly managed Definitely not worth the money they charge for food and drinks

Still one of the very best at what they do. Generally, a great number of their patrons select Cap Jack's for anniversary, bdays and special occasions

Every year we celebrate our anniversary at Captain Jack's. Every time we get King Crab Legs and Lobster. It is always wonderful. The service is great and the drinks are stiff.

Typical Californian restaurant. Always crowded due to their delicious food and Kings crab legs that are to die for! I love to go on Thursday night when there is a jamming session at the piano bar

This place is always great. Excellent food and customer service

The best seafood and prime rib we have ever had! We visit from Chicago every year and make it a point to eat at Captain Jacks at least once! The staff is friendly and outgoing! Wish we had one out here !!

Can never say enough good things about Cassian Jack's. Yummy

Eat crab and roast beef! Very delicious and cheap! It's too popular to book!

Always the best place DON'T EAT ANY WERE BUT THERE!!!!

Come hungry because you'll never have a bad meal here. The king crab legs are legendary paired with a healthy sized prime rib. Definitely a go to destination. The wait staff was friendly and we're quick to offer a recommendation and what to pair it with. The inside environment is fun and laid back. There isn't a bad seat in the house and they have a lounge area you can wait it while your table is being prepared.

What can I say best prime rib and lobster in town. There Bar menu is great also.

King crab legs were fantastic!! They already slice the crab leg open on one side for an easier dig for the scrumptious crab meat.
I would definitely ask for the salad dressing on the side if you don't like your salad drenched with dressing. Great service by The Team!

I Love this restaurant! Top quality and service here always! Please order the crab legs platter! You get approx. 5 super large very tender crab legs. It's sooo good. You also must order the prime rib... Its 2" thick and very tasty and tender. Old school style, relaxed atmosphere, with excellence in your dining experience.

A little pricey but big portions and friendly service. Shrimp scampi and sea bass were great.

There's a wait but the food is definetly worth it. Prime rib & King Crab surf & turf was Amazing ! Bread & salad was great too. The steamed clams was yummy too. Waited over an hour but we'd go again in a minute

Fantastic meal. Good service. Lively atmosphere. Not cheap, but I'll be back!