Real Time Resolutions Review

Delecia Ransom was a delight to work with and made an otherwise unpleasant experience very pleasant. She is a credit to her organization, Real Time Resolutions. Definitely easy to work with

I got phone calls and letters from this company after they purchased out of statue limitations debt on a foreclosed property. I called to let them know just about everything - and they write me a letter back - with no date - saying they disagree. Well law and court records don't lie??? From what I read if you are in the market for buying distressed properties, this looks like a great place - otherwise - know your rights, know the law - and get legal help. Do not even bother talking to them directly.

Chaz Munoz was very professional and easy to work with. He was very quick to respond to any questions I had and look forward to working with him again.

Pay on time still gets 30s late on my credit report

I worked with Joe Mendez. He was very professional and he offered me several options to settle my outstanding debt. The options were very flexible and straight forward. Thank you Real Time Resolutions!!

Sue College, our short sale negotiator, was great. She was always quick to respond and very helpful with our complicated situation. She was results-driven from the outset and wanted the file to close as much as we did. I would love the opportunity to work with her again.

This was a very complicated short sale but, we got the transaction closed! Our negotiator, Brittany Richardson was very responsive. Thank you!

I have been doing short sales a long time and I LOVE when I see the bank is Real Time Resolutions. This would not be my first time working with RTRs and I have never had a problem in fact the service that Chaz Munoz provided was well above average. He followed up with me promptly, responded to all my emails and the turn around time for paperwork was amazing!! I hope I get to work with Chaz again in the future and I wish all the banks had this processed streamlined like Real Time Resolutions!!
Elizabeth Kirk
Remax Legends

Chaz Munoz was the Short Sale Negotiator for my transaction. He was proficient and responsive when then timeline for tasks had to be met. I found he was easy to communicate with and got to the point of what was needed to finalize the short sale transaction. I appreciate his professionalism when it mattered most to my clients in a difficult situation.

Sincerely,
Rick Dytewski
Tarbell Realtors

I worked with Brittany who simplified the process greatly and made resolutions very simple. I was very satisfied with her service and the promptness in her getting back. I hope to work another one with your company. I wish all the banks could take notes from you guys.Thank you!

Chaz was very professional and responded to my emails in a timely manner. I appreciate how he handled the file.

They keep reporting as having missing or late payments even though they are on time. I've filed 4 disputes now with Equifax. Happens every 4-6 months. Each time time having to provide proof of payment history and bank statements.

Smooth and easy Short Sale Transaction with RTR as the Jr. Lender on our file.
My team and I worked with Brittany who simplified the process greatly and made resolutions of any last minute requests very quick and painless. We were satisfied with our service and the politeness of all the staff that we spoke with. Thank you!

since I moved to Germany they still haunt me. seems the good reviews are from realtors who are getting excellent service on short sales etc. For us still reeling from 2008 they haunt us even after moving to Europe.

The experience I had with Real Time Solutions and working with Brittney Richardson was a fast and efficient experience. I had no troubles getting the documents in a timely matter. Thank you for making this transaction as smooth as possible.

Our assigned negotiator with Real Time Resolutions, Chris McKown was an absolute pleasure to work with. Chris was extremely responsive to provide updates and answer questions when needed. We never had had to worry about not getting an update on the file. We are very fortunate to work with Chris and look forward working with Chris McKown and Real Time Resolutions. Thank you again for being such a professional.

Chaz Munoz of Real Time Resolution have handled files in the past for our company in a professional and prompt manner. This kind of behavior should be mimicked verbatim by all short sale processors at other banks around the nation. Thank GOD for processors like Chaz Munoz!!!!

We have worked with RTR on a handful of short sales. They are quick, efficient, and competent! We have been fortunate to get Chris McKown as our negotiator on a couple of our recent files and he is AWESOME! He is always there when you need him and is great with communication!

This company is sending unwanted text message to my phone. Kind of odd considering.

This was a very complicated short sale but, we got the transaction closed! Our negotiator, Chaz Munoz was very responsive, I really appreciate his prompt response and professionalism. Thank you!

Chris McKown was awesome to work with. He kept giving me approvals while we waited for the first to approve the short sale.

The worst, most inflexible company I have ever dealt with. Customer service is like speaking to a robot. The amount of interest they charge is the definition of usury.

On sept 22, 2020 i received a letter stating my balance due was 0.00 the is stated i owed 134.78 by dec 15, 2020 so i called real time and asked them what this was about considering i paid them off in july after making 2 paymentd of 135.00 on july 8th and july 24. And told the woman that i hadnt received any statements since june that i still owed this bill. She stated that when your in good standings they dont send you a bill she stated i was due oct 15, 2020 the remaining 134.78 i told her thats a crock that she already counterdicked the information from what the letter stated, i also informed her that since oct 2019 that the company was charging me late fees and every time the late fee was a different amount she stated it was 4.34 i told her i beg the difference i have the bills showing otherwise when i wasnt late in the 1st place, and that they were holding my checks till after the due date she stated that was illegal. Told her then if its illegal someone needs to go over my account and refund me my money she stated they wouldnt do that told her someone is pocketing money cause peoples accounts to look late when there not i read dates all the way back to dec 2019 to prove i wasnt late even had a double payment in april to get this account paid off.. kept telling her my account was paid off and if i sent another 135.00 yesterday that i better get it back plus all the late fees i was charged when i wasnt late. How can a person send out a payment on the last wk of a month or the beginning of the month if payment aint due to the 15th then they wait till after the 17th to cash it then nxt bill charge a late fee or even have double payments paid in 1 month but still get charged a late fee thats illegal or scammin money from people..not counting the fact i told her that when real time took over my acct from ditech i was 2 months paid ahead cause 1 payment went to ditech same time i received letters about rtr taking over the acct so i sent rtr a payment to keep in good standing cause didnt know id have a 30 day grace period between the 2 companies during the switch and even told her that if i missed 1 month i was still consider 1 month to the good cause i was ahead by 2 months leaving me 1 month ahead..i hope to never deal with this company again very shading and i double they will look over my account and correct there fraudulent actions..this company had been sued over 200 times and looks like ill have to get an attorney to sue them again for there miss handling of late fee charges for on time payments for not sending bills for 3 months then out of the blue say i still owe money..

Horrible liars !! I did a settlement offer and these crooks NEVER reported to the original merchant my updated status. Tommy Coty, her supervisor Courtney Dorris dont know how to properly do their job . No one will return a call, or keep their word. I called Monday Wednesday and Friday and I paid my account off almost a month ago. No HELP !

Worked with Shaun williams who was very professional and helpful when it came to working out my account.

This is one of bad experience had my life . RTR show all looks like all the good review that does not mean good. my self give a way house i am one of victims I did complain with the BBB and FTC bad company.

As I read the reviews I notice that I am having similar issues with this company. I am trying to get a payoff and I am having to jump through hoops.

I have requested several times to speak with a manager and they have yet to speak with anyone. The finance department is taking over 2 weeks to process my payments - I sent proof last week that the money was taken out of my account and still - NOTHING!

These delays are harming my refinance - this is absolutely ridiculous! I need this to be expedited asap!!!

they like to report to credit bureau even if you pay on time
ruining peoples daily lives

Chaz Munoz was very professional, we worked together in a short sale transaction that was very complicated,he was prompt and helpful. I am so glad that I got the chance to work with him. Thank you again Chaz.

RTR is one of my favorite mortgage servicers to work loan mods and short sales with. The short sale department is extremely efficient, competent, and diligent about each and every file that comes across their desk. Working with the huge companies like BofA and Ocwen, RTR is a breath of fresh air in the mortgage service industry. Brittany R. is who I work closely with on many files and she has always gone above and beyond the call of duty to help my sellers and I in any way possible. Thank you for all your hardwork and dedication! Sincerely, Christina @ HK Realty

Looks like all the good reviews are from Real Estate companies trying to complete transactions. Does that mean that this company is good? Not for the Homeowner.

I worked with both Nicole Koelzer and Chaz Munoz for a 2nd lien short sale and I couldn't be happier with their customer service, prompt responses and making the overall transaction a pleasure! Thank you!!

A vulture of a company still trying to prey off victims if the housing market collapse. Numerous complaints with the BBB.

This company is full of incompetent idiots. They offered to accept 10k to resolve the mortgage obligation and then two months later decided that they wanted 40k. The original amount due was 40k so what help was that. Liars and cheaters these guys are.

They bought a 2nd mortgage from a lender who was in bankruptcy. That lender failed to provide a payoff so we could sell our home. As a result the first position lender was unable to grant us anymore time and had no choice but to file for foreclosure. Realtime comes along 2 years later wanting all the money from the 2nd loan. We explained the entire situation. They refused to work with us and persued us in court.

The man I spoke with on the phone sounded stoned. He was not helpful with me at all. I asked to speak with a supervisor and he would not allow it. He just put me in a loop with bad music. I waited for nearly 30 minutes for somebody to speak to somebody . I finally hung up.

Real Time Resolutions continually changes their story and lies, they can't keep things straight over bogus disputed fees they made up. Each new phone call they say they can't explain past staff members "misinformation" to me, but have no way to verify they aren't still misinforming. They are awful and incompetent, horrible business!!!