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This review is for Joyce Speight, a realtor who wo...
This review is for Joyce Speight, a realtor who works in Re/Max Choice Executive office.
Agreeing Joyce to be our buyer agent was the biggest mistake I have ever made in my whole life. She is the most unprofessional, inexperienced, arrogant, and unethical realtor I have ever worked with.
We were introduced to Joyce by another agent, whom we initially would like to hire as our buyer agent. Due to some limitations, Joyce wrote the offer for us. And our nightmare began. The following things I listed are all true experiences.
1. Joyce doesn't put our best interest as her priority, claimed she only gets paid by sellers, and she doesn't work for us. Even though we provided a very good offer to the sellers, Joyce tried to hoax us to pay for the unknown King county capacity charge in the first offer. We were lucky that we found it and asked her to change the offer. She asked " What if the sellers do not accept it? What will you guys want to do? Not to buy it? ..." We were astonished when she presumably thought we had no choice but to buy this house through her.
2. Joyce doesn't treat customers with courtesy. She has always been giving us brush-offs whenever we have questions. Her attitude was basically either "you-guys-know-nothing-why-don't-you-shut-up" or "who-told-you-that". We are new to Washington State and we indeed do not possess much real estate knowledge. She sensed we were eager to purchase this house and wanted to close as soon as possible. She used this to threaten us at least a couple of times. She suggested us to order inspection (her guys of course) and then told us not to ask sellers to fix anything.
3. Joyce lacks realtor experience. She intentionally scheduled appraisal before the new carpet was installed. Our loan agent complained several times how unprofessional she was during the closing time.
4. She was not willing to do anything extra for us. She did not even bother to show up in the closing.
5. Her attitude was always negative throughout the whole closing time. She doesn't have a can-do attitude and kept telling us nothing can be done to make the closing a smooth transaction. From her emails, we have never felt she cared for us. She wrote: "obviously our personalities just clash. Had we had the opportunity to get to know each other prior to this transaction, I may not have taken you on as a client, or vice versa. " This happened just a few days before closing. We had no choice but to tolerant her rudeness and moved on.
Overall, working with her was a horrible experience. I seriously doubt whether she does have a very good reputation as she claims in this area. We were extremely disappointed. We stuck with her after the contract was signed.
Update on 5/24: Laura , the owner of the office, called me and questioned why I threatened them. She concluded " You are lying about the closing delay. " Even though I have a different interpretation about the "delay the closing process" , I am willing to remove this comment about the "delay" to avoid any misunderstanding. And I have zero intentions to threaten anyone. Laura also asked why I did not report the issues earlier. On 5/20 I did go to the re/Max office and complain. Laura was too busy to talk to me. After I ended the conversation, Laura immediately left a message saying this review is "a slander to her company" and she will contact yelp to get get it removed.
