I called 2 days ago and spoke with Jason from Cust...

I called 2 days ago and spoke with Jason from Customer Services. I had a parts problem with a disassembled Lapierre Edge AM 727 bike I purchased from an online bike shop and had to put together myself without any accompanying instructions. This caused problems with installation of pedals which were not clearly marked. I was gutted.

I have previously called several shops and had been misadvised by some shops in an attempt to upsell parts I did not need (e.g. new group set) for a brand new bike which was less than 24 hours old. This caused me a great deal of stress.

I decided to call Raleigh directly for customer support. The service I received from Jason was simply outstanding and I cannot express how gratefully it was received. He understood the problem, without judgement and proceeded to help me immediately. I was relieved as I knew I was in good hands because he was very knowledgeable and helpful. Jason's response times to my follow up emails were very fast despite what I imagine must be a staggering back log of support tickets during COVID19.

The service received from Jason is testament to the Raleigh brand. This is the first time I have needed after sales support. My first bike as a ten year old child was a Raleigh BMX back in the early 1990's and throughout the years as an adult I have been a loyal Raleigh fan and will always buy Raleigh for myself and my family. I am and will always buy Raleigh and British first.

Thank you, Jason, for the customer service you provided, I really appreciate your help and I sincerely hope you get to read this.

Kind regards,

Ali