Raleigh Iceplex Review

You'd be hard-pressed to find lower-quality ice skate rentals in the Triangle. The boots were missing hooks and their laces didn't even have aglets. Better hope the person who rented before you didn't pull the laces out of their holes or you're in for a treat.

The rink itself wasn't that bad, but the music started skipping and went on for about five minutes before anyone fixed it. Yes, I mean skipping, like with a CD player. I guess they couldn't be bothered to update their sound system in the past decade since MP3 players became a thing.

The real cherry on top of this entire experience was that I discovered, after getting my sneakers back from the skate rental and heading back home, was that there were two large gashes in the side of the shoe heels. I don't know how that happened--maybe they dropped some skate blades on my shoes or rubbed my shoes in the tracks where they keep the skates--but I know those gashes weren't there when I handed my sneakers in.

The only way I'd come back here is with my own pair of ice skates and some headphones to listen to my own music.

Took my son to the pro shop this weekend to get him wax laces for his hockey skates so they wouldn't continue coming apart while skating. When my wife grabbed a pair of laces, she was told by the owner that they would be too long. She insisted that we wanted them a little longer so our son would have the room for leverage to keep them tight. He persuaded that there would be plenty of length for that. Upon lacing the skates, that was not the case. We allowed him to try them to be sure they were good, and an hour or so later she returned to return/exchange for the original length she wanted to begin with. She was told she cannot exchange them and she would have to buy another pair.

As the price is not the issue, it would've been a good gesture from ownership to realize that they had made a mistake and allowed her with a smile, to have the original size she picked out to begin with. Focusing on Customer Service and owning a bad transaction would have been a sure way to obtain good report with this situation. Let's be transformational, not transactional, as long-term Customer relations is the sure way to a successful business - something that was not practiced in this situation.

Some things are about the principle of the interaction.

Summary - I will recommend the Teams to go to the Ice House in Wake Forest, not Ice Plex.

Sincerely,

No longer a Customer of yours

The pro shop does a great job sharpening skates and is open in the evenings, when most 9 to 5 people can get out to see them.

Granddaughter Birthday Party held ther all kids like it enjoyed the soaking before they ate. YOU Get A Hi Five For service to the party

They are no longer open to the public they are strictly a training facility

If you want to play in a lower adult league hockey team, don t plan on bringing your kids to watch games, and don t mind mediocre ice, then this is the place for you!

I ve been going to Ice Plex for almost 3 years to watch my boyfriend and other friends play adult league hockey. At first it wasn t so bad and I found its quirks hilarious. I could look past the fact that the manager looks like a balding, pregnant Seth Rogan, put up with the moldy smell that permeates the entire facility, and was amused by the disgruntled Juggalo employee.

My perspective has changed however as my friends moved up in the league and began to play more competitively. In Intermediate, the manager/Seth Rogan s doppelganger has a team made up of him, Ice Plex referees, violent players with anger issues and whatever subs he can get from the higher adult league and NCSU club team. The games are horrific to watch because they are always itching to start fights. Everytime I watch them play, I honestly regret not bringing a camera to help file a police report. And obviously the refs are biased towards the manager's team because they play on the same team! This team gets to play by its own rules that they make up on a whim.

To be fair, there is one perk. Sometimes the workers at Ice Plex will let you bring your dog inside! Yay, puppies!

My kids play and skate there the staff is very frelindly

Bought knew skates but didn't know I had to set an appointment to sharpen the blades. They were more than accommodating and took care of it for me. Full size areana but no lockers to store items.

Good hockey rink. Ice is always in good condition. Pro shop on site.

I'll joke and say it's a little too cold :)

Great place to bring the kids. They have crates/buckets to help the little ones with their balance.

My 8yr old loves this camp during his track out times. He learned how to ice skate fairly quickly and he enjoys the different food options each day. As a parent you want to know that your child is safe, having fun and enjoys the kids each day. We will be coming back during teacher work days and track outs. Way to GO Ice Plex!!!

Excellent place to share with family and friends. Excellent atention

Ice skating and hockey. Doesn't her much better than this!

I went on Friday for stick n puck, which is at lunch time, and I thought the facility was great. The locker room was good - it was designated for the ladies who came, and was clean - and the ice was also good. I had a good skate, and I enjoyed getting a bit of stick handling in and took some shots. Recommended!

Great facility, large sheet of ice, hockey shop in facility

Good ice, lots of room. The men's bathroom smelled absolutely terrible...hold your breath terrible.

Public skating is an over priced joke. The ice condition is horrible and dangerous. They do not make ice here or they choose not to.