Rainbow Kids Clinic Review

If I could give zero, i would. Very inconsiderate staff, the person at the front desk doesn t even know how to smile and greet politely. So disappointing! My daughter and I went there and her appointment time is 8:30. Arrived there earlier than that, my daughter has to be absent from class because of it. There is a questionnaire that she said we needed to answer and I know it doesn t take much time to do because I already brought my son to this clinic before and did the same thing. Told her I can answer it quickly since that is the only thing to do. The next thing i heard was she will just reschedule my daughter. I looked at the time and its not even 8:30 yet. Take note, this is the second time that I am getting this type attitude from the same person. Screen your people RKC! Be friendly, you said RKC cares? I wasnt able to feel that. What your staff is doing and how they treat the patients will greatly impact the whole clinic. Teach them how to smile. I have 3 kids that i schedule with them and because of what we have been thru with this clinic I decided to cancel my other daughter s appointment. This review may not be seen nor be given attention but I know and I believe that there are patients who have been there also experience the same type of treatment.

They have been awesome with my newborn and I highly recommend them to those trying to find a pediatrician

I 'am pulling my child out of this clinic I refuse to have nurses or doctors not knowing how to care for a sick child. Its a shame that me as a mother know more on what needs to happen and what's going on its not what I went to school for. Very unprofessional how do you disconnect a call from a frustrated mother do to your negligence on what type of health my child is in. My family and I will not be back ! Terrible

I recently moved to Clarksville from Nashville with a 6 month old. I knew he needed to get his shots and this was the highest rated pediatrician that accepted his insurance so I was like why not. I called to set up the appointment and they said I have to come fill out the new patient paperwork, no biggie. So I go into the office and fill out the paperwork and they tell me that they won t be able to actually schedule the appointment until they ve received his files from his doctor in Nashville. 2 MONTHS later I call them because my son still had no received his 6 month vaccinations. They then tell me they will just schedule him without his files from the other doctor. Okay. So I schedule the appointment and go in. They tell me that I have to answer a questionnaire about my son on a tablet, so I do so. Well after I ve done that and I go to see the actual doctor they told me my son didn t pass the problem solving based on the questionnaire but couldn t tell me which questions it was that made him fail and that he needed to work on. I just didn t like this doctors office in general. They barely even looked at my son & I told her about an ER visit where they said he had colon issues which was barely addressed. We are moving back to Nashville and the doctor situation is one of the reasons we are. 2/5 stars because the front desk staff are really polite and respectful.

If I could leave 0, I would. Very long review, but worth it.
I chose RKC while I was pregnant, because I did not trust Premier s pediatrics after the prenatal care I received there. I enjoyed RKC my first couple of visits until my daughter came down with a rash. I went to this office 2x within about 12-14 days as well as making phone calls of my concerns because it just kept getting worse.
1st visit: Ms. Sue had me wait over an hour in my car the first visit. Then left in the middle of my visit because she forgot to fill a patients prescription, having to keep interrupting my child s feeding since we continued to wait SO LONG (apt was at 3:15 didn t leave the office until nearly 5), & made me feel like an unfit mother over comments she made. Finally, sent us home with a cream, stating it was a yeast infection after continually leaving & coming back to remember what she last did. I went back about 12 days later to Ms. LeeAnn Ventura, her actual pediatrician, & at this point, my child s rash has spread like WILDFIRE. Arms. Legs. Armpits. Face. Scalp. Ears. Eye lids. Diaper area. Legs. Red oozing bumps, itchy, dry, peeling skin, even swelling in the face; & the cream Ms. Sue prescribed, made her original rash worse, my hubby & I felt.
2nd visit: I told Ms. LeeAnn I felt it might be an allergic reaction & she told me this wide spread rash, it wasn t as bad as it looked, told me to continue this cream, prescribed a powder for her DRY skin & sent me off. That Sunday we ended up at urgent care with my 4mo old eyes swollen shut & in pain. The doctor at urgent care (outside of Clarksville) said it was negligent for these doctors to continue to turn me away, especially after seeing her the second time. She gave us an antibiotic & told us to follow up with another doctor in 2 days for blood work, if no improvement. Feeling unheard, & talked over from the doctor s at RKC, I sought for more reliable, & professional doctors. Her new pediatrician in Pleasant View, (yes, I now drive 30 miles out) took one look at her rash & was appalled. She reassured me that it was as bad as I thought. The pediatrician was disappointed in the doctors at RKC not taking better action(s) in trying to fight against this with an antibiotic/a new cream(s)/referral for more help if they didn t know. It turns out, my daughter was in fact having a topical allergic reaction to the cream they insisted I continued, mild eczema, AS WELL as a milk protein allergy. Learning all of this after being referred to & seeing a dermatologist & testing her stool; something RKC failed to even want or attempt to do. It s been almost 2 months & my daughters rash/swelling is barely starting to fade away, thanks to her new pediatrician & their caring office. She s finally beginning to feel better. It s a long road to recovery for her skin unfortunately, but we re getting there. I was impressed when we first started taking my child here at RKC, but when I had real, raw concerns over this rash, we were overlooked & made to feel ignorant because I am a young, first time mother. When I called to cancel my upcoming appointment, no longer patients of this horrid place, I even realized how unwelcoming the front desk women are compared to our new office. I m highly disgusted & disappointed with this whole office. Our new office let s us ask questions, takes appropriate action for the health & safety of your child, we are NOT rushed out, we do NOT wait 20+ mins past appointment times in the parking lot, & most importantly WE ARE HEARD. They ve said that they ve had many mom s switch to them from RKC, & I completely understand why. My husband & I have thought about legal action over the negligent care our child received at RKC. If you are ever unsure, or do not trust your child s doctor, SWITCH. FIND SOMEONE ELSE. There are doctors who will listen to your concerns. If we didn t when we did, I don t even want to know what could ve happened to my child's prolonged health due to the negligence of just brushing us off. Do better RKC. 0/10 from my experience with Rainbow Kids.

The front desk people are snotty. And only worry about the co-pay that you have to pay. We are aware we have a co-pay. You don t even let us completely check into the appointment. Or tell you anything else first thing out of your mouth is co-pay. Once you get to the doctor they re pretty good most of the time. But that front desk ruins your whole entire visit.

I have been taking my children to RKC for about 7-8 years. We seen Mrs. West until she left, received another doctor but she left shortly after and then we ended up with Pam Bush who is amazing. My review is not for Mrs. Bush or the nurses. Thursday my son was injured at camp. Long story short the dr who was able to see him that day didn't believe the injury was that bad. I requested an xray anyway and she proceeded to tell she didn't think it was necessary. I felt uncomfortable and told her I would probably need it just so I can let the camp know for sure if it was broken or not. She ordered the xrays and said she'd get back with me that day with results. I drove straight to the hospital and was walking out by 2:30. I didn't get a call back that day which was fine. Friday still no call so I assumed it wasn't broken but I called at 3. The clerk told me a nurse would call me back. She called 30 mins later and left a vm that my son had a small fracture and the soonest they could schedule an appt for him was Monday. I called RKC at 8 this morning(Monday) and she said she was about to call me about the ortho doc. I told her that I had an appt with RKC at 2:30 and needed it to be before then. She said she'd call me back and she did with 2 options. Option 1 was today at 1:15 and option 2 was tomorrow. I picked today at 1:15 because it worked out fine with our RKC appt and they are across the street from one another. OrhtoGo took 1hr and 15 mins to tell us what we already knew, the thumb was broken. 2:15 comes and I call RKC to see what would the late grace period be and was told 10 mins. 2:30 I leave OrthoGo and head to RKC and we arrive at 2:35. I am then told that they cancelled BOTH of my children's appts because of the OrthoGo appt. First off, NO ONE told me they were cancelling my appts that I made in May. Two, they didn't even ask if it were ok to cancel them like what the hell. Last time I checked, I was the parent and this is MY TIME and MY GAS. I am furious at this point but remain calm as my children are with me. I ask to speak to a manager because again, how do you cancel appts without communicating with the parent. I am told the manager will be with me shortly. 20 mins go by and a woman comes up and speaks to the front clerks. After she leaves, I am called over and told that my kid's dr has appts but they'll squeeze me in and if I still want to talk to a manager I can. I arrived at 2:35 for a 2:30 appt and didn't get seen until 3:30. Having to beg for an xray, unacceptable. Having to call you about a follow up, unacceptable. Cancelling an appt without notifying or discussing it with the parent, unacceptable. Making that same parent wait an hour before seeing a doctor is UNACCEPTABLE. I give this practice 7-8 years of business and the manager can't even come out to apologize, UNACCEPTABLE. I could of gone back to OrthoGo and just been given a 3:30 appt and a sorry but nothing. My son's broken thumb and fixing the situation should of been a priority. Trying to make YOUR mistake right would of been the right thing to do. I go to just about every kid activity in Clarksville, guess how many moms I've referred to your office in those 7-8 years I've been going. Never again.

Short wait time. Dr. Prabhu was thorough and yet very direct and to the point. He made the necessary referral the next day. Very pleased!

Wonderful clinic to take your kids to!! Staff is great and very helpful to parents

I've been taking my 3 year old daughter here since she was a few months old! The staff are wonderful, wait times are never crazy, and she can be seen for a last-minute sick appointment usually the same day. Dr. Paasche is awesome with everything and listens to any and all your concerns and answers all your questions! They are great about sending reminders for appointments and the Healow app is also very helpful! Definitely recommend this office!

Great experience, everyone was so nice. I think my son almost enjoyed getting his shots lol!

Look I get it they have a lot of kiddos to care for, but waiting in the office for an hour or more when my kid is hacking up a lung is not to my standard. On average every visit we wait over an hour in the office to see a doctor. All the while you can hear staff joking with each other. When will Clarksville get someone worthy of their business mission statement. On to the next I guess.

As a first time mom I am so pleased with this clinic. Any questions I have concerning my child they answer happily while reassuring me. They help ease my worries and are always so so so kind. I am SO glad I went with this clinic and appreciate all they have done for my family.

They're all very friendly and professional and go above and beyond for they patients. They take their time with each patient.

I greatly enjoy Dr Perez cutting me off every time I'm explaining what's going on with my child. Every visit is like this. She's not willing to listen. Obviously she knows my child better then I do. I will be informing my insurance provider of the high quality service that my child is not receiving.

Always a good experience. They are really good about making room for sick child visits as well. Highly recommend.

They are the worst! My son had an infection in his throat on to of having diarrhea and throwing up, instead of them doing a throat culture and maybe a little thorough check of what could possibly be wrong, his suppose to be doctor (Jennifer Nelson) told me that nothing could be done and we would just have to wait it out. I got another opinion from a doctor and I was told she should have prescribed amoxicillin and at least did a throat culture. I feel as though this place if full of crap. They only have 2 real doctors. Everyone else is "playing doctor". They are racist also. Good luck!

Love the place. Great professional and super nice people to take care of my kids.

We changed to this clinic after a bad experience at another hospital and we are so happy with the care. The nurses are phenomenal and are so great with kids! Mrs. Christina Paasche, the PA that we see, is thorough, kind, and compassionate. She even takes the extra time to complete paperwork for school/daycare without any complaints. She truly cares about her patients and gives parents a peace of mind. Thank you!

So the wait is long and the lady at the desk is taking almost 15 min per a check In!!!

The doctor told my grandson things to help him improve his health and he listened....better than us telling him...now we will get a plan to help him...

Once you go back to the room you are in and out very quickly our doctor Mary was amazing and the nurses are kind so glad we found this place only reasons not 5 stars is because the first time you go they will not let you book a Saturday appointment which if you are a single working parent can be hard other then that AMAZING

They are very personal and professional at this clinic. I was finally able to find someone who would listen to me and look into my concerns about my children instead of blowing them off. I highly recommend them.

I m so upset Mrs. Lissa was let go. I called today to get my daughter a appt and I was informed she is no longer with the clinic. I would have appreciated a notice with her leaving. She is the best doctor at the clinic . Worst decision ever ...

Rainbow is the best pediatrics office in all of Clarksville. Camille is very concerned about the children and loves her job.

I have been forever grateful for having been assigned PNP Pam Bush. I have four children and she treated each of them. I have never met another amazing medical person in this field that I have been more impressed with. Pam is amazing! We went to this clinic for many years, until relocating.

My kids have been seeing Dr Floyd for a little over a year for multiple things. We could not be happier! The staff is always super pleasant and professional, but they always make you and your little ones feel a little less worried about your child and their wellbeing in their hands.

Awesome children s clinic! When you have concerns and call with questions they get right back with you and if needed they will get your child in for an appointment ASAP.

I have 3 children who are patients at Rainbow Kids Clinic. I must say that all of the care that I have received for my children at this facility has been superb. I recommend this pediatric office to anyone seeking great medical care from an excellent group of medical professionals. Everyone from the front receptionist to the Medical Team to the doctors are very professional and polite and are always there when I need them the most!! Rainbow Kids Clinic is the best :)

Do NOT waist your time. They will wait months to run your insurance. They are rude and they do not care about you or your kids only your money!!

I love this clinic!! My children and I are always treated so well, and the doctor is very thorough with not only the exams, but providing information as well!! Everyone from the front desk receptionist, to the Medical Assistants exhibits a high level of professionalism.

Apparently only so many sick appointments are available for the day and if you call during cold and flu season, even 30min after they have opened, you are out of luck. So I guess my newborn is just going to have to tough it out? Pathetic. A 3wk old baby should be able to be seen, no questions asked. I ll make sure to talk to my new baby and make him understand he can t just go getting sick when he is tiny & vulnerable.

My daughter has been a patient at Rainbow Kid s Clinic since we moved to Clarksville last spring. We started out seeing Lissa, whom was great, but I had some differences in opinions about some things (like that my 4 month old should be sleeping through the night and I should let her cry it out instead of nursing her when she woke up). I just stuck with my mom instincts on that one and it worked out fine. Now that Lissa has left, we are seeing Jodie. She is great with our girl and very patient, although your daughter starts crying the minute we walk into the exam room. We have always gotten great care and never had any issues. We can always make an appointment in a very timely manner and be seen.

I wouldn't trade our children's care for anything! The Nurse Practioners, the nurses and the Doctors are beyond amazing! Our daughter got sick at 6weeks and they made sure to do everything to make sure she was going to be ok! They do such amazing work with my kids I am just beyond thankful for all of them!!!!

My children have been going to Rainbow for about 10 years and we absolutely love it there. Mrs. Pam Bush is absolutely amazing and so are the rest of them. We are really going to miss Pam if our insurance don't allow us to follow her!

I am writing the review I wish I would have been able to read when choosing this clinic. RAINBOW CLINIC ATTEMPTED TO PUT MY CHILD IN COVID HARM by attempting to send him on the sick floor when he was not sick?! We have been in quarantine since March of this year. So when it came time for my child's annual check up I was really hesitant. I called Rainbow clinic and inquired about what precautions they were taking. I was made comfortable enough to make an appointment. During my child's visit the doctor noticed that there was slight irritation in his ears and buildup in the canal. She prescribed antibiotics and asked to see us in a week for a follow up. In the past they have also washed out the ears with equipment to get buildup out, but they refused this time? I made the follow up appointment and because of a conflicting appointment I changed the appointment. I called again to confirm the appointment a couple of days beforehand. When I arrived for the visit I was told that my child would be seen on the sick floor? My child wasn't sick? So why would you put my well child on a potential covid infested floor? I refused and because of that I was advised that he could not be seen.
The front desk person did offer another appt 2 hours from my confirmed appt and I took it. (Huge inconvenience!!) She also advised that I was called to advise that my child would be seen on the sick floor, but I did not answer?? (Not true) I called the office twice within days of the appt and no one said anything. There was also a texting and email option which they are not shy about using an other time. (The front desk person was cold and very arrogant.) Thirty minutes after leaving the clinic I was called and advised that he couldn't be seen at the later appointment as well??! She offered to make an appointment for him the following week?
I called back up and asked several times to speak to the office manager and was simply given to other staff members? They refused to let me speak to anyone higher up. Needless to say I requested our files the same day, made an appointment with another doctor's office and transferred my child out. They were awesome! They took a look at my child's ears and also used equipment to wash out buildup. He is doing great! Very thankful to them and kind of happy Rainbow clinic was so awful to us because I found an awesome doctor! If you want a pediatrician that cares about you and your family I suggest that you don't take them to rainbow clinic. Thank you for reading!

My son Jack is two years old and diagnosed as Autistic. We first brought Jack to RKC in December 2017, and over the past six months Jack has made huge strides. He normally needed to be fully restrained to check his ears (he is prone to ear infections), and had meltdowns over something as simple as standing on the scale. But Camille and the rest of the staff have gone above and beyond for him at every visit. After only six months, Jack is excited to have his weight and height done. He pulls up his shirt so they can listen to his hearts and lungs, and he gives only the smallest cringe when we check his ears. I'd heard horror stories from other parents of Autistic children about their difficulties in getting their children appropriate care, but Camille has never hesitated to give us the appropriate referrals Jack needs for his Autism. She's never been anything except kind and gentle-mannered with him, even on his worst days. We had a hiccup when we switched to Tricare where we had to go to two visits on-base in one week (one for referrals, the other for his ears), and he immediately regressed in those two visits to how he'd been in December -- if not worse. Even though we took some steps back, Camille wasn't ever discouraged. Sometimes we have to see other staff when things come up last-minute, but they, too, have been wonderful with Jack. I cannot speak highly enough of RKC.

I received a very friendly treatment from all the staff who attended me. They are very efficient, fast service and human quality above all.

Been going since my little girl was a baby , nice and friendly staff, and good with the kiddos

I am so extremely disappointed about my experience at Rainbow clinic. My daughter was seen 2 weeks ago for a cough & congestion. The doctor said her breathing was fine and it was all related to teething. She was getting all 4 molars in. Today we go in for her 15 month well check appointment. During the check in I answered all of the screening questions and when asked if she had any covid symptoms I said no just a slight cough & congestion which she was seen for here 2 weeks ago. The front desk staff call down to speak with the doctor and then inform me that they will not see my daughter until she is symptom free. Symptom free from what? They inform me she was diagnosed with an upper respiratory infection 2 weeks ago! I was NEVER told this by the doctor! If the doctor had any concerns about her being symptomatic and passing something along why on earth was it okay for my daughter to go back to daycare? I took the morning off of work and drove 40 minutes on way to be at the appointment today to be told she can t be seen. Absolutely ridiculous and I will NEVER recommend this clinic. I also work in the medical field and am flabbergasted by this.

If you aren't there early they refuse to see you. They will ask you to bring in samples and then their desk staff will throw it away. An old lady will tell you that your daughters ear infections are caused by teething.

They do not listen to the parents at all about family medical history. They want you to spend more money to go to a specialist just so they know you are not telling them a lie. If you don't they will drop your kids as a patient. I would not recommend them at all to take care of your children

I have been taking my oldest since she was born. That was 6 years ago. I now also take my little one as well. She just turned 1. Everyone is really nice and sweet. They take the time to answer any questions you have. Highly recommended.

The care they have provided my child, NOT JUST PHYSICALLY but mentally and emotionally with one of the doctors they have on staff has been absolutely amazing. My child is only 3 but these last 3 years have been really confusing, scary and hard and nobody wanted to listen to me about her severe issues. This place not only took me seriously but they have gotten me linked up with several other programs, they did a in depth test to see exactly what s going on with her. Being so young it s hard to pin point, but I m such a short time we have already made progress with her and she s in therapy.. it s truly amazing. I feel so blessed.

Love it here! They get you in quick, handle kids very well, and get you out!

Takes way too long too to be seen and me and my wife are about to miss her OB/GYN appointment to find out the gender of our twins

All of the staff from the doctor nurses even to the receptionist are extremely friendly fast and accurate. Wish I had brought my kids to this medical office so much sooner.

We enjoy our kids coming here. Excellent staff, friendly atmosphere. I would give it a 5 star if i was seen on time for my appts. Yes, i know appts later in the day can be off but when you have an appt first thing in the morning and you still haven't been seen 30+ mins past your appt time, it is a little upsetting. I'm expected to show up 15 mins before my appt, so why am I not seen on time?

OMG so my son had an appointment at 10:45, we were 8 minutes late due to being stuck behind a wonderful group of people going 40 in a 55. I got here and checked him in and they counted him as a no show then said we could sit and wait for 30 more minutes which we all know no appointment is ever really at the scheduled time. I love Jodi she is amazing with my kid but I will not bring my son back here. We cant be 8 minutes late to show up but yall can make us sit and wait for an hour and 15 minutes to be seen after our scheduled time which is what has happened to us the last 4 times we have been here. No thanks! Jodi, please move to another facility!! We will follow you!

The best pediatritians office!, They helped us tremendously! They really care about kids! You guys are great!

We just moved here last week and needed to get my daughter associated with a pediatrician here in Kentucky. We ve had lots of trouble with what we thought was acid reflux and wanted to get another opinion after seeing a couple of pediatricians in Ga and Texas (were military). We get here and Dr. Lauren saw her and me and my husband absolutely fell in love with just how she was with our daughter and she actually determined that my daughter (2 months old) has a milk protein allergy. No other pediatrician has been able to tell us this! We re so thankful for Dr. Lauren and the staff here at Rainbow Kids clinic! I have requested for Dr. Lauren to be her primary! Amazing place and people!

Jackie is always so nice on the phone and in person. I am always pleasantly surprised when I see her or talk to her because she has the sweetest personality. I have four kids who go to Rainbow, and we are always seen promptly and they respect my opinions on their care. I am so glad we switched from another provider a couple of years ago.

This is the worst doctors office I have ever been to. The office manager Laura Pringle is extremely unprofessional. I came in for my son s appointment and the referral I received was in a different patients name. The sports physical was also in a different persons name and when they noticed it they crossed out the name and added my sons name to the forms. Then on different paperwork they gave my son a different last name. The incompetence of this office is unbelievable. I dont recommendation Dr. Vidya Bansal. This women is highly unprofessional, has zero patience with children.
My visit today was 2hrs and 40min for a sports physical. I spoke with the owner Dr.Satish Prabhu about the visit and about all errors on the paperwork and he just stated, these things happen all the time at different practices and I said to him would you feel the same if all this happened at the hospital and not the office and he said, well sure. I then said I have a referral you guys gave me to go to the hospital with the wrong patients information on it.
When I told them I would be making reviews about our experience they laughed and said go ahead.
This practice is a liability ready to happen!

I would highly recommend Rainbow Kids Clinic. Dr Christina Paasche is wonderful. My family recently moved to Clarksville and I am so thankful I found Dr Paasche. For 2 1/2 years my son had what looked like a small scab in his nose. He has been referred to a dermatologist and an ent. I has been given countless creams and very expensive compounded allergy nasal spays nothing helped. Dr Paasche has been the ONLY Dr who was able to resolve the issue!!! He also had 'milia' for 3 plus years. Countless creams, facial scrubs, even bought a Clarisonic, nothing helped. Dr Paasche diagnosed him with Keratosis pilaris within 2 days of using the lotion he was prescibed the bumps were gone. Dr Paasche is AMAZING!! She really takes the time to listen and is so personable. Hands down the best pediatrician in Clarksville. I cannot express how thankful my son is have these issues resolved!!

Came in there and the ladies up front rather talk to each other than help people. When they finally helped me I was not greeted with a smile but just an unfriendly face and attitude. It s taken them weeks to get my son in and they kept saying they would call me when he was able to be seen and never got any calls back after waiting for weeks and it being over a month since turning in the paperwork. Good luck trying to call them I have waited for 20+ minutes on hold and still didn t get through to anyone. I had to call the records line and have the lady there find someone in the front. The place looked nice I was excited to have him seen there but clearly they don t want us to be seen there. I m starting to thinks it s because my son has special needs that they don t want to deal with.

I am a Peds NP myself so I m very picky with how my kids are seen at their visits and have not been pleased with the care we ve gotten on post so we are on Tricare standard. When we first got to Clarksville I needed an off post provider and RKC was recommended by other military wives. We ve been using RKC for my 3 kids for the last 3 years and have been very happy with the staff and services we received. I was impressed with Lauren and Tricia (both no longer there). Because of my good experiences I ve had, I now work there as well!

I love Rainbow kids Clinic! As a new mom I highly recommend them the staff is super helpful and so friendly. They're also more modern than what I would expect... They use the Healow app to allow patients to see thier appointments and meds and even send a message to them, I've done that simply because I had a question about my baby's poop and within 15mins. Someone called me and gave me above and beyond the information I needed. Needless to say I am very pleased with The Rainbow Kids Clinic and if your a new mom/dad or just had ur 10th child yoully love them too.

Worst clinic ive very gone to . This people should get closed down..

When the doctor my children were seeing for years moved to a different state I was devastated and skeptical about still coming here. Especially when I took my kids to Rainbow Kids Clinic for a yearly check up and one of the new doctors advised me to not give my children koolaid. Ummm wow! I never gave my children koolaid in their life! Why would you advise me that! Then she didn't listen to any of my concerns about my children . She just brushed me off and continued making assumptions as she rushed out the room to her next patient.

I was researching other clinics, but ended up giving Rainbow Kids Clinic another chance when my oldest son came down with a sudden cold. That's when I met Christine Paasche (PA)!

Christine Paasche (PA) is absolutely amazing! She listens to you. She takes the time out needed for your child. She helps you get the services your child needs. She's so caring and compassionate. Genuine and kind, with the sweetest corky personality that puts you and your children at ease.

Thanks so much Paasche for being the amazing person that you are!

They are the worst, I wouldn't refer anyone I care for to them.

Rainbow clinic is great,they care about their patients. I will be with them untill my baby girl is too old to go there.

I have 4 special needs children (adopted). They see Dr Vernon at the clinic. She is the most caring,professional Dr that I have ever used. She follows up on my children's conditions and ensures that their every medical need is met. I, and I have used another clinic in the past, would not go anywhere else. Also, the staff is very caring and professional.

They are an awesome doctors office. They always get the kids in when they are sick. We have seen multiple different people there and they all are friendly and out going. We love going here.

The front desk women could be a lot nicer but ms. Pam bush is The best. And her nurse Victoria is wonderful. Love both of them.

When I first moved here almost 3 yrs it was good but it has gone down hill, not only have they removed my youngest child but keep my oldest 2 as patients and didn t even advise at all...in any way, shape or form.countless labs lost, repeat blood work lost it s crazy and unorganized.let s talk about how they never have consistent pediatricians. It is a revolving door.

The best clinic by far we have been to in the Clarksville area. My daughter loves how bright and cheery it looks and loves the animal walls.

My first born son s new pediatrician s office. Dr. Floyd was the most kind and informative doctor we ve taken our son to. We switched from Premier Pediactrics to Rainbow Kids Clinic and couldn t be happier. Welcoming and professional. Easy to make appointments and to schedule with. You can tell they actually care about your child s mental and physical health.

So where do I start off. I arrived to this office after coming out the freezing cold to try to register my kids. I get to the office and then I have to stand in the cold lobby while having the older lady at the front desk just looked at me and then continued talking to the person next to her. So when the other receptionist FINALLY opened the window, which it smelled like someone had been smoking cigarettes back there, but I told her I wanted to register my kids and she looked dumb founded as if she didn t know what paperwork I needed or what process was. At this point I was irritated and after I got the paperwork I left, but I will not be returning to register my kids at this office. No one knows what they are doing and the older lady at the front is very rude.

Quick and excellent service. The doctor and nurses are friendly. Highly recommended.

Ms. Lissa West is the best doctor hands down at this facility. Wouldn t trust anyone else with my daughter. She s the most patient and kind person there is. She s very attentive and listens to what you have to say and doesn t try rushing you in and out of your room. She takes the time to actually test and diagnose your child accordingly and doesn t just take one look at said child and guess. By far the best pediatrician I ve ever met! Hands down!

Rainbow Kids Clinic has been my child pediatric place for seven years and we absolutely love it. The staff is very helpful and friendly. My child pediatrician is so wonderful and patient! You couldn't ask for a better pediatric place and I highly recommend Rainbow Kids Clinic!

Very friendly staff and the nurse was very attentive to my sons needs. Glad we switched over drs.

How does a pediatric clinic not have an on-call/after hours phone service? I called like 5 times and it says to wait for someone then it just hangs up. And the other time someone answered and I barely got to say one word and she hung up! What kind of service is this?

Words cannot describe how pleased I am with this clinic. They take care of my kids. They make sure that my kids are leaving with a smile on their face before we walk out the door. I have never had a bad experience, the staff is really friendly, and we see the same Dr. every time that we visit. I trust their medical advice and I trust that my children are taken care of when they are here. On a recent experience, I had recently moved and misplaced my children s shot records (probably still packed up!) and I needed them for the daycare I take my kids to. I called them today and Daniel, in medical records, came to my rescue! He was amazing and took care of my needs and made sure to call me back when he had sent the fax off. And get this, he even called the day care to get their fax number!!! Where I m from, you re lucky if you get a call back about the records. I am so happy that I was able to find this clinic. Love this place!!

The triage is very friendly, informative, and helpful when my daughter was sick. The waiting time is short.

Rainbow Kids Clinic has always been a good experience for me and my family. My son is now 15 months old and they have always is feel comfortable and answered any questions we ve had as first time parents. My son has always done really well at the doctor even given the fact that shots are less than fun they make sure to make it as quick and painless as possible.

Appointments are always easy to get. Staff is super helpful. I feel like my million questions are always answered with a smile and I m never rushed away.

Dr visits are always questionable, my son had just switched to this office and right off the back he loved it. The nurses are all fun and happy to be there and everyone seemed to be super playful which is the best!!!

My eldest is going on 21. We have been with Rainbow that long. Dr. Prabhu and the staff are amazing. Ms. Pam's bird has helped 2 out of 3 of my kids when their ears have been a mess. We appreciate y'all so much.

I had a horrible experience here. We had just moved to the area in March and I brought my 8 week old daughter in for her well-check and shots. The nurse was rushing and was short with me. The doctor we saw didn't really seem to care about my daughter all that much and didn't seem to have the time to answer my questions. The nurse came in during my daughter's exam and said she needed to speak to the doctor. The doctor left the room without even saying anything to me and left my 8 week old just laying on the exam table (I picked her up immediately!). Then during shots, 3 nurses came in...2 held my daughter down and 1 gave the shots. There is NO need for that. No 8 week old baby needs to have their legs and arms pinned down to the table in order to receive a shot. And on top of that...they administered the WRONG injection!!!! The doctor came in right after the injection was given saying "Wait! That's the wrong one!" I was furious. My daughter is 5 months old now and we haven't been back. We found another pediatrician who is patient, takes her time and has wonderful nursing and office staff. I never recommend Rainbow Kids Clinic to anyone and never will.

All my my children (3) and sisters kids (2) go to RKC and I'm always pleased the M.A's and Dr.'s are awesome

We love Rainbow kids clinic, the staff is very friendly, and Ms. Pam, our son and daughter's nurse practioner, is amazing. She is so friendly and kind, thorough in her examinations and checkups, and makes us feel that our children are special. You can really tell she loves her job and we appreciate her very much!!

Complete jerks. I called to make a appointment and I have Tricare. We just moved here from Washington with the military and they wouldn't allow me to make a appointment for my daughter. Awful practice.

Great customer service and staff since day one. We are new to the area and first time parents and the experience has been wonderful thus far. Very welcoming and generous practice. You don t find that often in this day in time. Strongly recommend.

My three kids go here and I have never had a bad experience with them. The nurses and doctors have been kind and friendly.

i love rainbow kids clinic!! and their awesome staff!!!

We ve been taking her daughter here since she was born. She loves seeing Dr. Floyd. All of the staff is friendly and helpful. They can get you in for same-day appointments.

I am Extremely Upset that Ms Lissa West is no longer a part of this clinic. She was the only reason we stayed there for the years we did. She was beyond attentive and amazing amazing amazing with my children. They really adored her. She was a great asset and vital part of that place! It was easy to see she loved her job! To not be told in advance she was leaving, and then find out by calling to make an appointment is NOT professional. You have lost our business. I will be moving my children somewhere else. Big Mistake!

Doctors and nurses have been awesome but front desk staff is lacking in customer service and can be rude.

STAY FAR AWAY. I had nothing but issues with this doctor s office, I wish I would have trusted my gut and stopped coming. I loved that I could get my kids in to be seen so quick Premier had a 6 month waiting list so I went with Rainbow Kids.
The front desk is rude. When you walk in, they won t even acknowledge you are there. I had to knock on the glass window for them to help me. Every time. The nurses were the best thing about the office. The Dr. I saw was nice, but the second time he thought we were there for a different procedure and had his treatment notes all wrong. He didn t realize we had seen him the week before until I told him. These were all nuances, so I tolerated the office because it was just where my kids went.
In March they cancelled my daughter s 15-month checkup because of covid. At the end of April I got a letter from them stating that she was now behind on her shots and they don t allow unvaccinated children in their office so we had 5 days to come in or be dismissed from their office.

My kids were last seen there 10/2019. In 11/2020 I received a bill for $150. I figured insurances were behind on processing and we had a final bill so I paid it. Then 1/2021 I received another one for $98. I called and they said they were working with a new company who was finding past due bills. I asked for an itemized bill and was pretty surprised to see one insurance wasn t ran at all. They said it was so I asked for copy of the EOBs. Instead of being provided them I received a letter in the mail stating my account had been sent to collections. A week after I received the bill?! Also if you are a patient ask for an itemized bill. You may be surprised to find out what services they are claiming you received; I know I was.
I am appalled that this office is ran so horribly. I paid the bill because I wanted nothing more to do with this horrible office. But I wanted to spread the word so that all of Clarksville knows to stay far, far away from this office! Premier is well worth the wait.

All of my children are patients at Rainbow Kids Clinic. Ms. Pam has been with my children since they were newborns and they will stay with her as long as she will have us. I can't think of a time they haven't been able to get us in for a last minute appointment when my kids were sick. I highly reccomend this doctors office!

We have had three appointments canceled on us with one without even telling us. We showed up late, it was 11 minutes past our time. They canceled our appointment. They also do not let me go in with my wife who is blind. So she has to miss appointments. Vanderbilt and every medical facility our child has went to makes exceptions. I m pretty sure it is illegal what they re doing as I am her support person. She was going to go in by herself today but it took a little longer and we were unfortunately late. They have been completely indifferent to it all.

I love Rainbow Kids Clinic Mrs. Pam has taken care of all 3 of my children with great care. I trust her without any doubt. She always has great knowledge, advice and is loving in the best kind of way! I'd recommend Mrs. Pam to anyone looking for a pediatrician