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z
3 years ago

Isaiah is super helpful and very knowledgeable. Th...

Isaiah is super helpful and very knowledgeable. They really help answer your questions and figure things out. Pricing is very reasonable and around even what I saw online. I can t recommend them enough.

W
3 years ago

Friendly and helpful staff. A great selection of r...

Friendly and helpful staff. A great selection of ready to run trains and a great inventory of super detailing and landscape supplies.
This store is a real treat and I am so glad to support a brick and mortar store.

N
4 years ago

WOW What a customer service based business. Jerr...

WOW What a customer service based business. Jerry and friends at RailMaster Hobbies my heartfelt "Thanks" for coming up with a solution on my Holiday Express rail situation. It is up and running well Have a blessed day and a Merry Christmas and prosperous 2019. You will see me again.

S
4 years ago

This train store is the best around, all employees...

This train store is the best around, all employees are really nice. If you ask them a question they answer it unlike arnies where there just want your money.
Isaiah is awesome when it comes to dcc installation and lights much better than kevin at arnies, I would not take any trains for repair to arnies. There clueless and not helpful. All of my dcc installs have been awesome from Isaiah and is very knowledgeable in dcc. I think he is best around in United States Keep up the awesome work Isaiah. Jeff the owner is awesome individual and goes the extra mile for you and is very knowledgeable when it comes to trains.he makes me feel comfortable in his store. He wife Leticia is very nice and makes feel like I am family member and easy to talk with. Dave is great and easy to talk with and if he does not know the answer he will tell you and get back to you with answer.
Arnies needs to spend a day at railmaster as they Have no clue in what customer service is. My money will be spent at railmaster
Keep up the awesome customer service and great work . Your much much much better than arnies.ever will be.
Thanks
Scott

f
4 years ago

I went to rail master hobbies looking for a plasti...

I went to rail master hobbies looking for a plastic gear for my 5 year old son's toy story train, they did not have my part but they were so friendly and helpful in helping me on how to repair my broken gear and how to do it even though I did not purchase anything. I will be returning to their store because that's the service I have been looking for. Bottom line is they are helpful and friendly even though I didn't purchase anything so when I do I will be getting the same service. Thank you rail master hobbies..

G
4 years ago

Leticia did a great job find me a great gift for m...

Leticia did a great job find me a great gift for my son we've been buying 6 years they make you feel welcome Jeff did a great job too I believe is one of the employees thank you for helping me. I'll be sure to go back, thank you