The beds are very comfortable, but it is not a practical room. There is no table next to the bed so you can leave things and therefore you have to leave it on the floor and the bathroom is very large, but with a sink to wash your hands very small and, no matter what you want to avoid, All water falls on the ground.
Very clean and a fantastic shower. Only problem was the room wasn't ready when it was supposed to be ready.
I enjoy the warm, cozy environment while we attended the fundraiser event.
Visited Drumbar at the Rafaello hotel. Very cool whiskey bar with very different drinks. Nice outdoor area, but it rained that night, so didn't really get to experience it. Servers are super helpful & friendly!
Our suite was spacious and clean. The bed was very comfortable! Staff was attentive and professional. Highly recommended!
The Raffaello hotel is perfect for visiting Chicago, guests will reach all the main attractions, if you like walking course. There are many restaurants nearby. Our room was fabulous really spacious with the possibility of making you a coffee every morning, the only thing the bathroom was a little small compared to the rest of the room, the bed was very comfortable. Friendly and helpful staff. Surely if I am fortunate enough to return to Chicago I will choose the Raffaello Hotel.
Great! Hotel very well located, large and clean rooms. Front desk staff attentive and polite. Highly recommend!
The room I was in had a living room area and a second bedroom/bath area separated by double doors. The amenities were nice, except one light was burnt out and another flickered when on. Otherwise no complaints.
Nice hotel in the gold coast. Stayed here for work. Great accommodations and the upstairs bar is cool
I highly recommend this hotel. Great staff especially the doorman Alex.
Excellent room, and room services, downside no breakfast bar, room served food only, and no tea.
I found this hotel to be an absolute steal. From the staff to the location and the value for your money. We were close to everything in a quiet hotel. The rooms was spacious and we had a suite with separate bedroom and living area. Walking distance to all the parts we wanted, could not have been happier with it.
Conveniently located in downtown Chicago. This hotel has very comfortable rooms and good housekeeping services. Near popular tourist spots like the 360 an MCA. Street plantings in this area are magnificent.
Only stayed one night. Very expensive for the quality. Pics very misleading. Not happy
Beautiful hotel! Nice room and very clean! The only reason I m give a 4 is because I still have not received my security deposit back and it s been three weeks.
Very nice and quaint lobby, and you felt at home. Staff was friendly and helpful!
The service was slow but the room was actually very nice. Extremely frustrated by the deposit required for the room. Am I crazy, or does me paying several hundred dollars per night to stay in your hotel not cover your costs? Probably not going back
Gteat old building housing a calssy boutique hotel. Only downside - the elevators are extremely small.
An older hotel. Well maintained. Elevator was old and tiny. Rooms were large and clean. Many places to eat within walking. I would stay again.
Comfortable rooms, nice staff, good location and decent prices (at least the price we got). The bathrooms are weird and kinda uncomfortable but doable, the heating was OUT OF CONTROL and it was super hot at all times of the day (in February). The place definitely needs a little update, looks stale and tired.
Nice spacious rooms. Great service. Elevators are a little small. Clean rooms and lobby. Bar on the 18th floor is a perk.
Very good hotel, I used to help pick up friends recently. The luggage and waiters are very happy to help us carry our luggage. It is very polite and worthy of thanks.
I had a wonderful time. They also very good customer service.
This was the worst experience I've ever had at a hotel. I gave one star for the valet, he was the only person there that seemed like they cared. He's also the only one that got a tip. I'm guessing the perception that they had of us caused them to treat us as such. I know how customer service is suppose to be at a 4 star hotel because I work at one.
Great location. Rooms are nice. Drumbar has great drink selection
Good views from the 17th floor. Carpet was a bit worn and dirty. Bathroom door was a bit uncomfortably see through and there was no fan.
Clean rooms beds were so so Very friendly staff Old building with some updating to details that could of been better for the price. But overall a good stay for a great location
Good hotel overall. Staff was friendly. The room was not stocked with bath towels and service was slow. Good experience overall.
Clean rooms, friendly staff and very comfy beds. Perfectly located for Michigan Ave. Rooms slightly dated and could do with being modernised but other than that, very good. Would definitely stay here again.
I enjoyed the hospitable staff and spacious rooms they had there , great space for events
Okay, not as ritzy as the pics. Pricey parking and air quality in room was damp and muggy.
Great room for the price. Pity that they only have 2 elevators for the whole hotel (+rooftop bar) and that the cleaning staff tends to knock at 8AM. Location is very handy to reach downtown or the lakeshore.
Very very nice stay, clean, roomy, comfy, great service!
Very bad experience. First hotel with no room services. I called so the room can get be cleaned but they said we don t cleaned the room till you leave. Another thing the bathroom sliding door for the bath is broken the light is not working. One of the windows doesn t open while the second one is broken and very risky for children because it s missing the outer part
Good downtown location but there is NO sevice. The hotel does not provide even a bottle of water (even if you are ok with paying), we went a store at 10 in the night to get drinking water!
great service clean comfortable suites roof has nice little bar we will definitely be going back.
This hotel is very old. The rooms have probably not been updated except for new wallpaper and new tiles n sink in bathroom. The wallpaper is coming off the walls and the ceiling has water damage bubbles on it. The carpet is all stained and gross, you will need to ask for hotel slippers. However: staff is so very courteous and attentive. Always smiling and ready to assist you with any questions you might have during your stay. Free wifi, coffee and the location is perfect. Forgot to mention huge rooms with good view and nice tv. And a rooftop bar open Thursday Friday & Saturday. Cool atmosphere and staff. I would come back.
Outdated and very old. Too expensive. Location is very good tough
Great location. Front staff very friendly and helpful. Sheets had coffee stains when i checked in but pillows made up for it. 5 stars considering price
Hotel with style, comfortable rooms with small service such as apart- hotel, micro, refrigerator, coffee machine. Very friendly all the staff.Very well located a block from the Av.Michigan, with which you can walk to Millenium park without problem.Shoppings and large stores.very close and if it is summer the coast of Lake Michigan one step . Breakfast can be in ls room under request or very close to this Starbucks and other cafes. Rekacion quality - excellent price.
A home away from home. Very pleasant stay. Courteous and helpful staff. Thank you .
Thank you for taking the time to review your recent stay with us and for the four star rating! I'm glad to see you enjoyed our location and the Glazed and Infused doughnut shop in the lobby.
Very clean, very reasonably priced, great location, pleasant staff. Older building with slow elevators. Overall great value.
Old hotel - being turned into apartments. Room was freezing. Bar only opens a couple of nights a week. No breakfast available. Bathroom freezing. Great location - hotel over priced for the age - clearly charging for location
Not very updated but pretty and close to everything
Almost whenever I need a hotel in Chicago I choose Raffaello Hotel. The room prices are good for the area it's in and the location is amazing. Location: This hotel is right by the John Hancock Tower, which is home to Chicago's 360 observatory deck, Starbucks, North Face, the Cheesecake Factory, and many more. Also in a walking distance there are so many shops, restaurants, and stores. Like the Disney Store, Walgreen's, etc. Basically, When I get a room at Raffaello Hotel, I just leave my car at the parking garage and walk the beautiful downtown. Hotel: The Hotel is nice. The staff are professional and friendly. The check-in and check-out process is fast and easy. It has a nice coffee shop, and a big restaurant. (Both were closed due to COVID-19, but I tried them in previous visits). However, the hotel doesn't have a guest laundry room, only dry cleaning. This is ok, but if you're traveling with kids, this gets expensive. Unfortunately, the closest coin laundry location is about 20-25 minutes away by car. Room: The rooms are amongst the best hotel rooms I've been to. They are spacious, clean, and has big windows. This time they had a Roku TV in the room, which is nice if you don't want to watch regular channels that are full of commercials. They had Netflix, Hulu, YouTube, and many more. The bed was comfortable, and wasn't as high as beds usually are in hotels, so that was nice. But there's a big space between the bed and the headstand that the pillows kept falling through. Restroom: The restroom is great. The shower is high and is from the top, so the water comes from above you and not at an angle as it usually is. However, the toilet seat is very very close to the wall, I had to set somewhat sideways to be able to "take care of business." Summary: I really love Raffaello Hotel and I highly recommend it to anyone who is visiting the Chicago Downtown area!
We enjoyed our stay here. It was fairly priced and in an excellent location, close to everything
The place is in a very good location and their staff very nice. Had some issues with charging my credit card and their Plumbing did not work very well
Wonderful staff, and a beautiful classic building. Interesting fact about this place, it used to be a Northwestern medical campus dormitory.
I think it's very bad that a hotel has no place to store luggage And the reception lady very unpleasant
Perfect location. Extremely kind & helpful staff. Room was large and excellent AC. Drumbar is a must see. Shaunna is the best!!
No photos , this hotel was well located in Chicago . Close to the lake , it was clean tidy , the staff friendly and helpful
Great staff! Always friendly and ready to help. The hotel is overpriced. The bar is overpriced and the room is below my expectations. The carpet was dirty and full of stains. The bathroom didn't look clean and needs to be upgraded. The location of the hotel is great!
Just finished a 5 night stay at this hotel. I would have checked out after the first night but all the hotels in downtown Chicago were sold out so I was stuck. This hotel needs massive amounts of repair work. When I checked into our room, I noticed the carpet was stained, took me a few minutes but realized there was a massive leak from the floor above and the ceiling and walls looked like there were going to fall in. I asked to be moved but they did not have any other rooms available. The said the leak was fixed and the room was safe. I did talk with other people in the hotel over the week and most everyone said the hotel needed repairs badly.
Great hotel in downtown right next to Hancock and Michigan + a lot of great shopping including Barneys / bloomingdales within walking distance. The suites are well maintained. Only issue was the air cooling wasn t up to par and they mentioned fixing it; as it will become an issue during the summer. Prices are better compared to the other chains nearby who charge a fortune.
Terrible, rooms are rundown and furniture is stained. Bathrooms are falling apart. I've stayed at Motels in better conditions and more amenities
After flying for several hours we got in the hotel and the receptionist told us that the hotel was overbooked and we did not have a room to stay. Even though we paid in advance they didn t respect the reservation. Really bad ! DO NOT TRUST THIS HOTEL
Very nice hotel located near the lake, close to shopping centers and close to the center. Very large, clean and comfortable rooms. Friendly reception staff.
Great hotel with an awesome bar and a great donut shop at the bottom. Located close to everything. Stay here and save yourself from parking everywhere.
Well located, spacious room but cool. Hotel quite expensive
I do not like their valet parking guy he is a d*** ,should be fired. Out of all hotels I have stayed at even the lower stars hotel has better customer services then this one. I will not be booking any stays here anymore. Had to walk in the rain from their so called self parking to run into a valet guy that is grumpy for some reason and take his anger on you for asking where to park after paying 38$ extra to park a car at the hotel I am staying at-_- dont make any sense at all to me. There are also lots of bed bugs here.
Visited the Drum Bar for a party. I've been there before and it's a great space. Unfortunately this time around it was incredibly crowded. Difficult to reach to move around and reach the bar.
The service is very good as is the cleaning. The beds and pillows I liked a lot. Excellent location, WiFi works well and heating works. Detail not very good: lack of space in the bathroom. In general, excellent experience.
I would not rate this a 4 star hotel. I m very disappointed in the price I paid for the quality. VERY DISAPPOINTED!!!!! Nearly $500 waste of money! Small, crammed, old. Ohhhhhh and we didn t have hot water for showers due the city working on the pipes, there was mildew in the shower, and stains on the furniture. I d attach pics if I knew how. When I complained they said would you like a refund, I said that would be awesome, he replied with that isn t going to happen. We checked out a day early because it was so terrible!
Because very central for everything The only bad thing is they have charged us twice as it was prepaid, and they put $302 on my card,please refund now
