racv royal pines Review

I love coming here. There's a kids playground with a jumping pillow thing and a decently appointed playset with climbing frame for the older kids. Last time we stayed there part of the pool area was undergoing some maintenance however the area was clean and usable. The water in the main pool was clear and warm and though there were a number of groups there we never felt crowded or uncomfortable.

Keep an eye out for deals for meals as the restaurants can be pricey, though the food and service is always excellent and even my kids love coming here too.

Oh I just absolutely loved it. Went their for a company event and was well catered and staff were friendly as well.

Had lunch, lots options as to which restaurant to pick

I came to this hotel expecting it to be at 5-star standards but unfortunately I was let down across most aspects of the business. The major issue at play was that the elevators were malfunctioning for the 3 days that we were here while the hotel seemed to be at capacity. Most times it was in excess of 20 minutes to get downstairs which made us late for the function that we were attending. Each time we wished to go back to the our room we were faced with the dread of having to commit to 30-40min of wasted time completely unacceptable. Aside from this our twin room has double beds that were quite small and generally the room was rundown and not up to standard. The foyer toilets were not cleaned properly as I noted that there was the same pieces of gum in the men s urinals two nights in a row. Service staff seemed demotivated and unprofessional, particularly at breakfast. I guess below average overall, so please do not purport to be 5-stars.

The corner spa suite with views over the golf course was fabulous. Buffet breakfast was so extensive I couldn't eat until dinner. Pools and golf course are beautifully maintained.

Spacious rooms, plenty of kids activities on offer, great choice of restaurants

Stayed in executive suite. Spacious room. New Tv. Clean well maintained rooms. Huge pool thats separte for both adults and kids with 1.8m depth. Multiple onsite restaraunts. Worth the stay

Great golf course, but difficult greens.
Bit expensive on the drinks.

Awesome course must play if your visiting the gold coast

Fantastic for anyone including families. Lots to due and accommodation is wonderful.

Good quality acommidation. Excellent food and service by staff. Great food facilities and located very close to the Gold Coast.

The events team here is incredibly professional. They are well researched, personable and have years of industry experience.

I had the best stay. Great furnishings, great food at the buffet breakfast and excellent customer service. I wish i had time to stay longer. Thanks Royal Pines Resort.

Good experience. The breakfast could have been slightly better.

Great atmosphere and staff, fantastic immenities, beautiful locatiin.

Great location, great staff, lots of things to do, room was spacious and clean. Love it

This is a suburban resort hotel with a championship course.

Decent hotel, good service, rooms and amenities. The hotel lifts were the main let down, broken and not working properly for the two days that I stayed.

Lovely hotel. Looking forward to our event next year

Fantastic location for accommodation and events. The golf was on when we attended. Good parking on the grounds and the ball room was fantastic. Great atmosphere and service.

Supposedly 4.5 but a little shoddy in the basic rooms. Facilities 5 , food and service excellent. Little things not up to expected standard. Ah but the showers were wonderful. Ooodles of hot water and high pressure.

Attended for a meeting. Conference facilities are excellent. Friendly staff and very nice food provided.

Royal Pines is our home each time we visit the Gold Coast. Great service and facilities to cater for all young and old.

Great venue for a function, wedding or a game of golf at a quality golf course.

Beautiful place to stay. Amazing food and great service by the amazing staff. The only reason they are receiving a 3 stars because of the lifts. As part of a conference having to miss part of it due to all 4 lifts not working. A 15 minute wait for the lifts was not good. The staff were so helpful taking us up in the service elevator and coordinating with reception staff- so they worked above and beyond.

I was charged $400 in fees to my room that were not mine. All I bought the entire weekend were a couple of bottles of water. Now that they ve overcharged me I m told it will take a few days to reimburse me. At no point did the resort apologise. I found out I d been overcharged as I was boarding the plane so emailed them. When I landed I had no response. I called them and a rude woman on the phone said oh yeah you re the one who has been emailing us . Yes, I d been emailing because I couldn t call from the plane, could not afford more than $400 in wrong charges and spent the entire flight sick with worry and concerned my bank would charge an overdraw fee. They didn t even offer to reimburse me for the bottles of water I did take from the mini bar- you d think that would be the least they could do. So now I m out of pocket, waiting for a refund and will be short of money for a few days.
On top of that, I went to reception during my stay and asked for a bandaid. They had no first aid kit apparently - and directed me to buy a packet of bandaids from the shop , which I did as I had no choice.
The pool when I swam in it was cold, not heated properly and I had to get out after 2 minutes.
To top it off there were rude guests staying on my floor for whom loud hallway conversations between rooms was the norm - seems to attract a certain type of loud, disrespectful crowd.

Amazing facilities, fantastic location - can't wait to go back and stay/play again!

So far not too bad. But only thing is we want to late check out because of kids,even we said we can pay for late check out fee, unfortunately they didnt accept our requirement. Cant believe one resort dont have spare room or other way to do customer late check out. Overall service is good.

Food is very average for a 4 star resort, Room service uses stale bread on their club sandwiches and rolls. Also out of 5 eating establishments only 1 seems to be open at any one time, we have resorted to take away delivery and going offsite for a good meal

RACV Royal Pines Resort is home to a well-rated and always popular 27-hole golf course, which sits at the heart of Queensland's Gold Coast. There are many attractive holes to challenge your game on the Green and Gold "Championship" nines (to the east of the clubhouse) as well as on the Blue-nine (to the west).

Lovely event space in the ballroom, even during the day - glass wall means natural light. Catering is always on point - high tea style food was excellent.

Had a great high tea on the 21st floor, great food and staff, thank you
Kirkby family

Our Spa Suit was superb. The service was 5 and breakfast buffet was lovely!!! Go the pancakes for sure

Great business meeting venue. Thanks to the hospitality team at EACV Royal Pines

Good rooms, good service. Very clean nice resort, nice golf course.

The course layout is good and the staff were friendly. Major negative was the pace of play and no course marshalling.

Amazing golf course. Unfortunately doesn't cater well for amateur golfers. Marshels are very quick to tell you to "hurry up" so you don't slow down the group behind. A fair call but perhaps they should allow more time between groups or at least allow for different skill levels.

Excellent restaurants and also accommodation. Don't be fooled by the slightly aged exterior of the hotel building!

have given myself some time to comback on this problem, not my usual form, but.

We booked for Xmas lunch based on the information provided which featured a Seafood Buffet The table for 5 adults 2 chindren and an infant.
Promised were presents for the children and as you are aware several other enticing packaged items.

Disappointedly the seafood buffet consisted of very undesized prawns, steamed tastless fish, very samll oysters and crabs (very dried from freezer storage)and some other token stuff.

What remained was the meat and sweets. No consulation at all.

We anticipated a great Xmas lunch spoilt with an aray of seafood, such as Oysters Kilpatrick, lobster moutnay, larger prawns and many varieties of fish.

For the $160 per head adults kids $80, I had to chase the waiters on several occasions to replenish drinks and cutlery as they were removed. The waiters seemed more intent on clearing us out and emptying the table top. Definitely not personal service.

The kids did not get presents and we were told they all went the night before, although those in the front of thee queue were OK.

The dining room was late opening and it was 12:30 before were were settled (Noon to 3:00pm booking). Mind you at 3.00 (no early call) the cut off was exactly with no overlap.

All in all this was a 'rip off' of an experience

Bill & Liz WARD
3 Antipodes Close
Pacific Pines 4211

Best hotel gym ever..food a bit average though...room service expensive!!!

Very good place to stay, five star resort facility. Stayed there for 3 nights. Friendly staff. Tennis court, golf, swimming pool.

An interesting challenge is to find the restaurant in the resort, and apparently there are a few different ways! Easiest is to park in the underground car park, go up a level to the Reception level, cross the lobby (past Reception) then go down to Level 2. Service was a little 'rushed' to get orders in, which was followed by a rather lengthy wait, then a rush to clear the table (clearing plates whilst some were still eating made them feel pressured to hurry up and finish). The meals were reasonably good value and enjoyable when they finally arrived (pork belly, ravioli, linguine, lamb shanks, spaghetti and a pizza, all preceded by bruschetta).

Absolutely beautiful, tranquil and luxurious! I would definitely recommend and definitely stay again!

Very friendly staff, but the resort not up to scratch especially for a conference
Plus breakfast one of the worst I've eaten