RACS Group Review

I have been with RACS (now People Pay) since 2016. I have never had a problem with how they work or with how they pay me. The few issues with payment I have had, has been due to the agency not the umbrella company. I mainly deal with one person (Matthew) if I have any issues. Whenever my wages have been wrong due to the agency, RACS have chased it. They deal with any queries quickly and are excellent in how they deal with me as a professional. It's good that you can access your wages early, if needed. They have been excellent with me since May when I've been furloughed. I'd definitely recommend xx

These people are unethical and immoral. Umbrella companies are quite literally `gangsters' and operate on a similar format to the mafia and loan sharks. Their sole purpose is to profit from the low paid. After an investigation by the BBC there have been calls for them to be outlawed. If the person who left the positive review was made aware of what these charlatans were up to, they would change the review. RACS group did NOT have their best interests in mind. when they intervened to rectify his payment. They were ONLY concerned with their own self interest by skimming off their wages. When alerting RACS that the agency made an error, RACS realised they were missing out on their cut.

DO NOT BE FOOLED BY THEIR GIMMICKS TO ENTICE YOU. IT'S A COMPLETE SCAM.

Has caused me a lot of trouble setting up a business "so I can claim back my travelling expenses" - worst advise ever

i have seen the other reviews, to be honest thier all talking a load of bull. from day one they have been very helpful! quick to respond and very polite.
always paid me on time. the advance payment is brill! you can loan your weeks wages in advance and doesnt cost much at all! never had a problem with these guys

Started off well, ended in disaster (that might cost thousands). Would not recommend. Abysmal customer service. Will happily take your money without rendering a service.

Aside from the above, only "old" style setup to enter expenses, no mobile app that will allow you to snap a picture and upload, unlike other cheaper competitors! Invoicing also sporadic and needs constant hand holding/prompting to do anything. Only re-active and not pro-active. Even then, barely competent. Only used as i knew someone who worked there, but wouldnt recommend to anyone. #Ripoff

appalling treatment. refused to pay my holiday pay that they had taken from me, excuse 1; it can't be claimed for a previous year, their contract states holiday year runs 6th April each year, today is the 4th April so it's too late. excuse 2: the money was paid to RACS collective, a part of the company no longer trading. i was told they are going into administration. how can this be legal? Avoid.

Evil and cunning people. They failed to pay my holiday pay and I only got it when my employer cut ties with them!! Do not trust!

RACS group are a professional and competent set up. I am impressed with their efficient and informative service. I would like to give a big thank you to your company. It's much appreciated.

Responded to an email from RACS back in 2011 or so. Must've got my email address/name from Jobserve no doubt. They were listed elsewhere as OK to deal with. Signed up to their 'Umbrella company for Contractors facility'. Got totally More

I have been with RACS group now for just under one year and in that time, as a payroll processor / Umbrella I can honestly say that I have had no issues with the service and support they give.

My contract provider made a mistake which meant that I did not get paid on Friday as expected. RACS group today have been able to work with me and expedite a payment to me for this afternoon.

I have been with a number of Umbrellas over the years (Parasol, FileTravel, Brookson to name a few), but these guys are the most helpful and actually communicate quickly when there is a known issue (things like end of year tax etc.) you get an SMS telling you that the office is busier than usual.

The worst company, they rip you off, my pay changed every week and they could't explain why. I would not work with them again!

My partner can only concur with the other reviewers comments. His experience has been very negative with regards to the whole process of working for RACS and as an agency worker generally. The list of expenses that are deducted from one's More

Diabolical. An absolute shambles this company is. A complete nightmare to deal with and hopelessly inept at what they do.