Terrible customer service.
Went to return some shoe glue that did not work. A staff member there had suggested it to me, but when I got on the trail the stuff failed within a mile.
What made it worse, is the manager there insinuated that I didn't even get it from quest, which he chose to do in front of tons of other customers which was pretty embarrassing.
They have one of the best coffee shops in the city.
You can't beat the employees here. Very helpful, knowledgeable and kind. Good selection of goods, nice layout in the store.
Good selection of outdoor gear, even though a lot of the stuff is not very affordable for me. Still though, despite the prices, there were some items which I could afford and everything there is of good quality.
Great selection of outdoors gear and knowledgeable staff to help you. Always satisfied!
Good spot in the store to have a cup of coffe, convenient price and delicious
Just walking in made me wish I was more outdoorsy. They have a massive selection and the staff was super friendly!
This is the place for high quality outdoors gear in Louisville. Great locally owned store. Friendly, knowledgeable staff.
I love everything about this store. Favorite outdoor store, favorite local store, favorite people. Great selection and great knowledge across the board.
Super friendly staff. Lots of good stuff. Good prices. SHOP LOCAL!
Good stuff for outdoors, has all the big name labels, people are helpful.
Great customer service! Good explanation of equipment, and no pressure selling. Will return and buy more camping and hiking gear.
Large selection and options to try brands often found online.
Awesome selection of clothes and outdoor gear, the staff is knowledgeable and always very helpful.
Staff, Products, Selection are all awesome! Louisville's local outdoor flagship. It's good to support responsible community conscientious stores, dudes. Be a good dude. Shop at Quest.
Great for specific items, like travel or camping supplies. But pricy, and they don't bother to have larger sizes.
Local outdoor shop that has a lot for camping needs and performance clothes. Sales many times through the year.
Great service at this place. Ivy knew where everything was and helped me get it to the checkout.
Im not from Louisville and this was my first time in this store. I was so disappointed that I got in to late because they were closing early for the holiday. The staff was extremely friendly and they had an amazing product assortment. The prices were also in line with any other outdoors store ive shopped. Thank you quest
Very nice store! Well organized and clean. Knowledgeable, friendly staff. Nice variety and quality of merchandise!
Awesome place for outdoor apparel. Staff is great. We are fortunate to have such a place in Louisville. I highly recommend!
Great coffee shop at "Base Camp." Fun atmosphere to shop gear. Recommend!
Great store. Great product and great sales people. They are very knowledgeable.They really help you pick the right product for you and your needs.
This place has better brands, better staff, and more specific gear than your usual outdoor store. MUST GO
Has tons of selections and staff is very knowledgeable and helpful! Prices are also very fair for the quality of products they carry.
Quest Outdoors is an awesome place for outdoor gear! They have a wide variety of hiking shoes: Salewa, Salomon, Merrell, and much more. The associates were all kind and willing to help. When my father-in-law were there, we had tons of More
Knowledgeable staff, up to date seection and fair prices. We've been gearing up for adventures here for decades.
Incredible experience here! Coffee shop in the store with a super friendly barista. Great selection of outdoor stuff. The guys at the register (Mike) were helpful and hospitable. Definitely worth the stop in. Everyone was friendly.
Maybe one of the best stores in the city.... You can find a lot of good brands and prices are appropriate!
Visited the Shelbyville location today to purchase a gift. Walked into the store took several minutes to locate a salesperson. Was directed by this person where the merchandise was, found another salesperson to help me. Although, there were no other customers around he was not interested in helping and answering my questions. He showed me the labels and left me. On the way to pay I picked up several other small items to purchase. At the cash register the guy was preoccupied talking to another worker going as far as calling me "sir". Is this home town service from a local store? I go out of my way to support local stores, but I don't know if this customer service was worth keeping it local. There are many other choices...
Very busy on a Friday night, but small parties can usually get a seat at the sushi bar quickly. Perfect for date night!
Great place.. Love just going stb me looking at stuff.
Always a great local place to find your outdoor supplies. The coffee shop and fly fishing shop downstairs are also amazing!
Friendly and knowledgeable staff make this a great place to shop.
I have had two poor experiences with the customer service at Quest. I will not be shopping there in the future. Several of my friends have had the same experience, unfortunately.
Good retail side selection. Friendly service and also prices are high but that's outdoors stuff. Shoes too pricey...
Quest has everything you need if you're going camping or hunting or trying to stay warm in the winter. The parking lot is a bit busy, but it's nice to have an outdoor store locally
Quality products from people who enjoy the outdoors just as much as you do! Friendly, helpful staff introduce the latest and greatest equipment to enhance your outdoor fun! Don't be surprised when your need to have list triples for your return visit.
Huge selection of outdoor clothing, camping gear, climbing equipment and so much more.
Friendly staff, excellent stock. Pricey.. but I will say, the expensive coat I purchased has lasted over 15 years! Ya' get what ya pay for. 15% military discount beats amazon prices.
Didn't have any items in my size and I was informed that you're online has been nonexistent due to running behind two months or longer. The rep was extremely awesome.
They have some of the best deals on new outdoor wear anywhere. Everyone has always been extremely friendly and helpful.
This is my favorite outdoor store for camping, hiking and climbing stuff. And it's a small, local biz! They offer quality products, expert advice, and fair prices. They also have a coffee shop downstairs which never hurts :)
A locally owned business with friendly service. They offer mid to high end level outdoor gear. Everything I've bought from there has always lasted, so the quality is worth the price. They have a great selection of active wear - for on & off the hiking trail.
I love Quest!
First off: The Base Camp Coffee, Drake is on point. Delicious drinks from a cool dude.
They also have a used and marked down section that I highly recommend.
The rest of the store is full of knowledgeable staff that wants to help.
The staff was very friendly and helpful. Prices are equal to what you find online so buy local.
I love this place! Super knowledgeable staff, great selection, local. Good folks.
Top notch outdoor equipment but they are proud of it.
Great selection of outdoor clothing and gear, and very knowledgeable staff that loves nature.
Been going to Quest for over 30 years. Great outdoor store
Great local store for all things outdoors. The staff are extremely helpful and can help with any outdoor adventure.
This place has some of the coolest stuff! Pricey but interesting!
Quest has EVERYTHING for the outdoors. From gear, to nice looking clothing, Quest has it all. Four of us purchased boots at Quest, prior to walking 250 miles last year, on the Camino De Santiago, in Portugal and Spain. None of us experienced any blisters, which normally are a common problem on the Camino.
Top outdoor gear store in Louisville. Super awesome hippies run this place. Check it out!
Can be quite a bit more expensive than buying online, but sometimes buying local is worth it. Their clearance section is always worth a look. Plus, they have a nice coffee shop downstairs.
The worst part about trying to come here is dealing with Shelbyville Road traffic and then finding parking.
Carries awesome brands I usually have to order offline.
We are so fortunate to have this store near us. I pop on from time to time to pick up msr fuel. They have a large selection of gear. I really enjoy the events like Sherpa night and anniversary festivities.
My favorite outdoor shop in the area! Quest Outdoors is my top choice for buying any kind of gear when I go backpacking, caving, rock climbing, and kayaking. They also have a wide range of everyday apparel as well. Wish I could purchase everything in this store!
Great place to shop! Friendliest staff I've seen that obviously love their jobs. Clean facilities and great coffee!
Very knowledgeable and helpful staff. Also, their fly fishing shop is one of the nicer ones in Louisville.
Staff is always very helpful. They sell top quality stuff. Unfortunately, the prices are very high as well. Be prepared to dish out some dough. The good news is that those items should last you a life time. If you are serious about outdoor gear, this is your place. Don't forget to try their coffee. It's awesome as well.
Five stars for store presentation, organization and cleanliness. Ended up at Cabela's for decent pricing.
Lila was wonderful and so helpful in advising us on warm down coats. Went above and beyond!
Very pleased each time making a purchase, here. Within the last month I bought a Thule car box for the roof of our SUV. The managers and staff were incredibly helpful when we picked it out and lent suggestions and their opinion on the model and size. They understood what we were looking for and were patient while we took a little time to decide on which to invest in. They promptly helped us to install it on our roof, gave some helpful hints for use, and we were on our way. Very happy with the end result and took the car box with us for a road trip of 20+ hours of driving. Definitely a level of customer service you do not receive buying from Amazon or other big box stores. Thanks, guys!
Love this place but wish I could afford more of the stuff I want!
Huge store with a vast selection of outdoor sporting goods.
Top notch outdoors gear and knowledgeable staff make Quest an excellent place to shop.
Great place for large selection of outdoor hiking also they have kayaks and camping gear.
Long time customer and have spent a lot with them over the years. Yesterday we dealt with an bad apple and will not be returning.
Went there with the Boy Scout troop. They gave us a presentation on camping. Did a good job. Nice store.
Good selection, better products and prices than Cabella's.
Below is my original review. Mr. King the owner did contact me very quickly and fixed any issue I had. He only required me to come into the store to exchange or return. Scott sent word of apology. I left converted to a very happy customer. While there, Bobby talked me right into more of the Smart Wool socks. He was also apologetic and very knowledgeable about their products. I will be back to Quest Outdoors..... SOON. A much more personal experience then any of the larger chain outdoor stores Mr. King is a "Stand-up" business owner. Thanks. /////////
(1 star) My first experience and last with Quest Outdoors was at the St. Mathews location. I purchased after dealing with a great sales person a $150.00 pair of Treksta water proof hiking shoes.
The shoe Failed to be water proof as promised. Upon returning to the store, Scott a "manager" chose to make me a very unhappy customer. He let me know that to complete the return the shoe needed to be in like new condition. Scott how could a hiking boot that failed to be waterproof while on my foot be in like new condition? To make matters worse he was aggressive and rude in delivering the news to me, a customer in his mind I would imagine is always wrong. I rate my experience a One because of Scott the only bad employee I came in contact with out of 4 and taking in consideration their evidently very flawed return policy. Would Bass Pro or Cabela's treat me like this? Never have!!
Like having an rei, cofee shop, and fly fishing shop all in one, but locally owned, it doesn't get better.
Have an alright selection but higher markup than many other places. But it'll do if you don't have time to look elsewhere.
Great store with excellent merch. Lots of quality products
I love going into Quest and seeing friendly and familiar faces! I recently went in and purchased a pair of Blundstone boots and I love them. If you need any outdoor gear there is no place else to go!
questoutdoors.com