Justin Spencer

Review of QUEST OUTDOORS

Below is my original review. Mr. King the owner di...

Below is my original review. Mr. King the owner did contact me very quickly and fixed any issue I had. He only required me to come into the store to exchange or return. Scott sent word of apology. I left converted to a very happy customer. While there, Bobby talked me right into more of the Smart Wool socks. He was also apologetic and very knowledgeable about their products. I will be back to Quest Outdoors..... SOON. A much more personal experience then any of the larger chain outdoor stores Mr. King is a "Stand-up" business owner. Thanks. /////////

(1 star) My first experience and last with Quest Outdoors was at the St. Mathews location. I purchased after dealing with a great sales person a $150.00 pair of Treksta water proof hiking shoes.

The shoe Failed to be water proof as promised. Upon returning to the store, Scott a "manager" chose to make me a very unhappy customer. He let me know that to complete the return the shoe needed to be in like new condition. Scott how could a hiking boot that failed to be waterproof while on my foot be in like new condition? To make matters worse he was aggressive and rude in delivering the news to me, a customer in his mind I would imagine is always wrong. I rate my experience a One because of Scott the only bad employee I came in contact with out of 4 and taking in consideration their evidently very flawed return policy. Would Bass Pro or Cabela's treat me like this? Never have!!