PZU Ukraine, Kiev, Ukraine Review

The design is top notch. Good management attitude. Rapid reaction.

When I worked for one of the transport companies in Ukraine, I often came to this office of the insurance company "PZU" to submit the papers needed to compensate us for damage after truck accidents. Documents are processed quickly, after a while I even prepared everything I needed at my office and brought a full package to the accident managers, so that the submission of documents became even faster. And most importantly, for all insured events, we were compensated for losses in full. If you are looking for an insurance company, I recommend paying attention to "PZU" !!!

I do not advise buying an auto insurance policy in PZU Ukraine! The damage to the service station was estimated at UAH 24,000, PZU reimbursed 5,000. Painting the tailgate with removal, installation and materials was estimated at UAH 701 !!! Plastic they consider is subject to repair! Normochas on official 450 UAH, they consider 230 UAH. The first time I come across this. I will terminate the contract and insure the car in normal insurance.

Avoid PZU, poor service, unreliable, intentionally delayed review and payment

Missing service (not payable), deliberately delaying and reducing payments

Working fast and cheep enough to start collaborate with them.

Thanks for the payment :) In my case everything was very clear and well-coordinated.

One of the best and reliable insurance companies that work in Ukraine.

Had an unpleasant incident on the road, very much liked the quick response and professionalism of the employees.

Read the reviews before insuring. And do not mess with this insurance. They will do everything so that you do not receive medical attention. Even for extended insurance. And monopoly - in the Polish visa center in Kiev guess three times which of the insurers is sitting? Strongly do not recommend. In a child studying abroad, acute cystitis happened. If it weren t for me and my friends doctors, everything would have ended with pyelonephritis (although this is not a fact that this complication will not join). They drove a child, alone, throughout the city, they did not give information or they were given deliberately wrong information. Insurance costs $ 100! It was cheaper for me to buy nothing at all, but to get it there or send it to a private doctor. As a result, I treated by phone, and they joyfully rubbed their hands. They were not allowed to see the doctor. From my experience I say - this is their goal

Excellent insurance company ...
I recommend ...

To get some kind of medical insurance abroad, you need to dance with a tambourine in front of this company, to know how to correctly explain the situation, so that it is evaluated as an insurance case. And if you decide to go somewhere during the New Year holidays, then just go at your own expense .. Since the company does not have where to send you, for example, in the capital of Austria! And then go to the company with checks, but this is if you have any superpowers to prove that insurance should cover it. In short: you will be reimbursed if you almost die, and if you die, then this is also an insurance case, but some are not.

Disgusting insurance company. Faced the Casco case for the new Toyota Camry. An employee of the company proposed to bend, putty and paint over the hood of a new Toyota Camry instead of a new hood (although under the terms of insurance there are enough funds to buy a new hood). In addition, the employee said that you planned a little by buying insurance for 25 000 UAH (I wanted to give this hamlo in the face). Therefore, for an insured event, it will be difficult for you to replace the hood. 3 weeks waiting for a response from the insurance. I will sue. Why in Europe or the EU countries they completely replace the spare part without problems. In general, do not contact this insurance company, you will receive money only through the court. And I will get!

This is not the first time we have bought policies at the central office and always only the best experience. This time, despite the fact that the ticket office is open until 6, we were served until 6.20 and we did everything in the best possible way. Even at a discount. We bought green and medical insurance for foreign countries. Super

Do not sign a contract with them! A foreign company pays colossal money for health insurance, and they put another millionaire in their pocket. They record to the doctor for 3 hours and 3 reminder calls (!), Constantly arguing for this by downloading. So expand your staff or streamline business processes. Because of this, they recorded themselves several times directly in 2 (!) Minutes. For two hours (!) They could not change the location of the pharmacy for the delivery of medicines, the insured spent 1 hour at the pharmacy, and the auditor called and asked to release the client and resolve the issue. Do not sign a contract with them! Avoid!

Central office of the ROM Ukraine. I was there to renew the OSAGO. Although not allowed into the online store, but the girl came to me, took the documents and after 10 minutes returned with an updated package. There are vending machines for selling coffee / tea. There is where to sit, there is free drinking water.

I contacted this company twice during my stay abroad. In the first case, paid immediately. In the second, I had to pay on my own. But on arrival everyone compensated. Conveniently, there is a Weiber connection.
And a good price for insurance for a year in Schengen.
Now I am looking for ski insurance in Turkey and unfortunately the price in PZU for such insurance is very high. It's a pity. I do not want to experiment when there has already been a positive experience. But you have to.

I am a victim in an accident, the culprit of the accident has OTSPV issued in this insurance company. In fact, they paid half of the amount of damages. It took a long time to consider the application. I DO NOT RECOMMEND!

Very bad work of the company in the face of its representatives, who do not perform duties "to their customers! Insured from 2008 to 2015 everything was good, and from 2016 in general is bad. As it comes to payment, the excuses have become like cheap insurance companies like" call today, tomorrow, the day after tomorrow. "As soon as I call, every time my case is referred to the law department, and that they are waiting for police help (Form 2). When these promises came to me, I called the Police Department asking them when will send help of my fear computer (ROM) to they told me that the certificate was sent a long time ago, and they said the help number again. The work of the company can be estimated at a very low level.The information in the legal department is not present, although my case is a trifle accident in the amount of 4700 UAH and my fault is not. And how long to wait for a specific answer in my case ??? Very negligent attitude towards regular customers !!! Dear guide, I ask that you pay attention to this and take some action!

More recommended as travel insurance in Europe, in Asia they only compensated a fraction of my medical incident

Everything passed without problems, the problem was petty

It is unrealistic to call the claims settlement department, they constantly switch to the information department, and they ask the same questions and confuse zero, again transfer them to the information department ... I see that so far only flowers and berries are still ahead ((((

Paid as by law, 90 days have even counted even more than half that I have repaired

The operator refused to speak Ukrainian and threw the phone. The conversation was January 14 at 13.30

It was not inside but it is not necessary. Ordered an insurance policy online. Before paying through the same internet, the girl checked the correctness of the filling, and also advised on: the cost, the sending of the original form of the insurance policy, the nuances of registration for the visa center. Some 15 minutes and you're done !!!! :) No queues, no filling in the forms on paper standing in an inconvenient corner, no running around the branches of banks with a receipt for payment, no fees for "making payment" by the bank. Time!!!!! And you're done !!!!!

I do not recommend using PZU services. In my case:

- a small cramped and stuffy office. I sat for almost three hours, filling out documents with the manager, who simply knew nothing. Impression as if the first day at work. Every minute I ran to find out how to do it. As a result, it turned out that he also stayed in vain (this is a separate story in general);
- the case was delayed for 2 months (!!!);
- found reasons not to return the money in full (with a full CASCO will have to pay another 20 thousand !!!);
- do not advise the best, but just wait for you to fuck yourself without carefully studying the contract;
- they do not inform about the course of the case, do not call back and it is also difficult to call them;
- talk to the client in the upper tone.

Had there insurances f.medical,Zivilka, 2 Kasko,green card, House etc.Never made a claim in several years and despite this-no bonus,no state of the art online cabinet and necessary to run to branches for every sh.. and their mistakes or prolongations 2 or 3 times for each case as this sovietskij kolchosniki never arrived with their mentality in 21st century.Cant believe that they are working in Poland in the same way.Anyway,insurance changed. Just Axa is worse than them.

Very much an insurance company! I had an insurance event. Have drawn up a European protocol - no problems ...

Client for many years. In all cases, they supported and helped. I recommend.

The best insurance group not only in Ukraine but also in Europe!

Everything is like in the old Soviet cartoons about bureaucracy. In order to find out a simple question, three employees took turns playing football for me, after which half an hour and voila took turns - everything was solved in one minute. And in general, the approach as most of these offices - you're interesting to them until you give your money, and then all according to the clumsy law "on insurance" and regress all deductions wherever there is the slightest opportunity immediately relies on the client, if you do not like court. And our humane court is always on the side of the insured. Therefore I do not recommend this office. In my experience, only "Arsenal Insurance" is worse.

I'm insured regularly. Payments, if necessary, in a timely manner, without brainwashing.

Despite the fact that the working day is from 9 in the morning, you have to wait until the staff drinks coffee :).

They didn t pay money, they go away all the time from payments
Horror

Have not warned that their franchise client found out after the payment of the share of insurance

Good insurance when it comes to settlement within Ukraine. Outside, they are delegating their duties to the assistance company calltravel.eu. This is not a client-oriented bunch of bazaar women who mostly give up ignoring your questions, while at the same time you are answered by 5 different people at the same time. I wouldn t take travel insurance here. It s better to take some local company that does not work in the style of the CIS. You still have to pay the full cost of the appointment with the doctor and wait for the refund.

The second insured event - the child injured his leg, frankly lying about the conditions of the hospital in which we were previously, they were looking for cheaper, they said they had to wait until the next day. Maybe they will find something. Well, the case is not urgent, well, the leg (finger) is swollen, it has not fallen off yet.

The contract with PZU (corporate insurance), service through the SOS service, I was generally satisfied.

+ Most of the issues (not urgent) were resolved quickly enough. Even medical examinations, the organization of which was allocated 5 days under the contract, were organized in half a day. Dialers from 1 time.
+ In 98% of cases, friendly and efficient coordinators. That year, I asked for help in finding a rare, highly specialized specialist who was not included in the package. And within a few hours they called me back and offered options on time.
+ Conveniently, the package included an ambulance, specialized doctors, prophylactic examinations, medications, another massage, but I did not use it. You leave from the doctor, and you receive an SMS stating that your medicines are waiting for you in such and such a pharmacy, so that the solution to the health problem is as fast as possible.
+ I asked twice to change doctors, to register with others, even in another clinic - no problem.

- Several times there were controversial questions about coverage, when coordinators could not explain why the procedure / consultation was not covered. But still, more often the decisions were in my favor (say, in 3/5 of the cases).
- There was a very poor quality of communication with the contact center (heard through the word and strong background noise, there was no such problem with other numbers).

In general, I did not regret and do not mind giving 5 stars. Anyone who thinks about it, I advise you to study the list of exceptions in great detail and, if necessary, immediately clarify the nuances. Guys don't bite)

Great insurance company. I have been using their services for a long time. Recommend!

The ordering of the policy is fast. The department of compensation is not satisfied, slowly and not willingly serviced. Usually 2-3 specialist, 5-7 people are required to be ready to spend a half day's visit. In general, they pay, but you need to put a little effort, so that the amount of compensation adjusted to all internal ratios at least to a small extent covered the material damage.

So far, the amount of payment to me for compulsory motor third-party liability insurance, as the injured party, is 3 times less than that calculated in the service station (and this is an unofficial service).
At the same time, their client, who bought OSAGO insurance from them, paid me a deductible, which is 1/3 of the amount received from the insurance company.
The question arises: is it worth buying OSAGO in this company, if then you can get a claim for a surcharge from the affected party (in addition to the amount of insurance and deductible) ???

everything messed up, especially the staff - extremely unpleasant communication with clients with whom they worked for several years,

Very slow. If there is a possibility to postpone the case for a bit - then be sure - postpone

This is the worst insurance company!
They make mistakes in the documents, they pull time, hams.
I do not recommend this garbage to anyone!

Very quickly everything is done and registration and payments

This post should be here so that people like you and me don't get into similar situations. To be honest, I did not want to share this story: last spring I had an accident. It was May. I was driving from the doctor's office, going down Kudri Street. I slowed down near a cafe to miss a couple of pedestrians. And in an instant I heard a roar. My car was just taken on a "zebra". Thank God, nothing happened to me. This is what I feared the most, because at that time I was hoping. The driver who rammed my car did not want to call the police. I insisted on this. In 5 minutes militiamen arrived on a place. They drew up a report, drew a diagram of the accident and advised me to contact the insurance company, whose client is the driver who rammed me. I did so. The PZU insurance expert inspected the damage, assessed it and said to wait for a court decision. As soon as it appears, send it to the insurer's main office for compensation.
But the case dragged on. The decision of the Pechersk district court was made only 9 months after the accident, and I managed to become a mother. The driver who crashed into me was found guilty. As requested by the insurers, I took the court decision to them. They assured me that the money would come to my account in a week or two. But this did not happen even a month later. I contacted the company again. This time they had a radically different answer: You have been denied compensation. The insurance policy of the perpetrator of the accident is not valid, or rather - it is fake. It is not in their interests to understand how the driver forged the insurance. And they are not going to do it. Who will pay the money is my problem. Here is such a story and a company with a dubious reputation. I will never turn to PZU and I do not advise you if you value your time and most importantly - health.

Reliable insurance company! I have been using their services for many years. Slow customer service at the insurance office

One of the best offers in the insurance market for many types of insurance

At the reception all is well, but the reception department is not very friendly. I do not want to go there again.

Not very adequate security at the entrance, but the staff is good.

As in the majority of companies of this type of activity (in the Ukrainian realities, of course), to get something you need to make an effort, but compared to the others, the chances of this are higher. I had medical insurance here, I received compensation 2 times and both times from the second attempt)

In April 2019 there was a run-in on a bar in bad weather, insurance was paid in full to the official station during the month. VW polo 2017.
Prior to that, in February, when replacing the wheel, the threshold was pushed in by the jack, I noticed not immediately, after washing the car - it was not paid.

Awful company. They drive 10 times to their office. They halved the amount paid. Then they come up with the reason why they need time to analyze the situation. Then they delay time and after half a year they inform you that you have been denied! After half a year they report one reason after another))) and as in a kindergarten, when in turn you answer all the questions, they come up with a new one for you! Who is insured there ?! NEVER!

I do not recommend contacting this ck. As it comes to payments - they are looking for an excuse to reduce the amount of payments. Look for other insurance.

Permanent queues in the loss settlement department! When buying an insurance policy, OSAGO was offered to buy the Rosumny Zahist service, but they did not mention that with a direct settlement, the reimbursement amount is 50,000 UAH. In my case, the costs added this amount, and the perpetrator has a reimbursement policy of up to 100 thousand UAH. They pay out of course quickly, but they will get paid for what will come out later! Therefore Rozumny Zahist ...

Good afternoon colleagues. I describe the situation: we are the injured party, the culprit of the accident took out insurance in this company. Through complex manipulations came to a person who accepts applications for payments. According to the received SMS prepared photocopies - sent. I'm waiting for the day. A response comes from a specialist, it is already clearly visible that the attached files in the link to fex.net were ignored. They send additional documents to fill out and send: done. Before sending, I understand that only the link will be, because more than 20mb does not accept gmail. I do - I send. A letter comes from a specialist: the meaning is simple in it, make an attachment or pdf, in the form of an ultimatum.
For a second - you are a commercial organization, please do everything for clients, and not for yourself. Each time redo the documents according to your desire ?! Now it s the 21st century in the yard, children and grandmothers open links to documents, and there are no prohibitions on document flow through links in the standards.
I promised to write a review and I will write about the results.