Valeria Steiin

Review of PZU Ukraine, Kiev, Ukraine

The contract with PZU (corporate insurance), servi...

The contract with PZU (corporate insurance), service through the SOS service, I was generally satisfied.

+ Most of the issues (not urgent) were resolved quickly enough. Even medical examinations, the organization of which was allocated 5 days under the contract, were organized in half a day. Dialers from 1 time.
+ In 98% of cases, friendly and efficient coordinators. That year, I asked for help in finding a rare, highly specialized specialist who was not included in the package. And within a few hours they called me back and offered options on time.
+ Conveniently, the package included an ambulance, specialized doctors, prophylactic examinations, medications, another massage, but I did not use it. You leave from the doctor, and you receive an SMS stating that your medicines are waiting for you in such and such a pharmacy, so that the solution to the health problem is as fast as possible.
+ I asked twice to change doctors, to register with others, even in another clinic - no problem.

- Several times there were controversial questions about coverage, when coordinators could not explain why the procedure / consultation was not covered. But still, more often the decisions were in my favor (say, in 3/5 of the cases).
- There was a very poor quality of communication with the contact center (heard through the word and strong background noise, there was no such problem with other numbers).

In general, I did not regret and do not mind giving 5 stars. Anyone who thinks about it, I advise you to study the list of exceptions in great detail and, if necessary, immediately clarify the nuances. Guys don't bite)