Pull-A-Part Reviews

great place to go if you need parts for your vehicle. GREAT service. everyone was welcoming but Angie made my first experience at this place worthwhile. She help me locate a vehicle could not find. They have golfcarts as well! i will def come back!!

I really appreciate that they let us Fire Fighters in for FREE!! This is the first salvage yard I've been too that's so organized. The computer locates several vehicles at once and gives you a print out of each cars location. Each aisle is labeled. As a father, I'm responsible keeping several cars running... couldn't do it so cost efficiently without Pull A Part!

Great place to get parts for older cars. I got a stereo head unit, gas cap, battery tray, and purge control valve for under $100.

Pull apart is great and and the best staff is great at there job

Great service everything is well organice and the team at the store helpful

They do not catalogue parts, just the vehicle. They also don't seem to catalogue the trim level or sub-model (which can be a big deal especially in 2-door vs 4-door trucks). Adding it to their catalogue would be a marked improvement. If there's only one or two you should go in expecting the part to be gone already. It is a junkyard after all. I was only able to get some of the mounting screws/plugs for the panel I needed and they didn't charge. Probably due to the $2 per person cover fee. Your mileage may vary, some cars were more picked apart than others.

Got in relatively quickly even when it was fairly busy. They tell you where on the lot the car(s) are (you can check ahead online), then the next counter inspects the tool box (no torches, etc.), charge you per person and you're in. Pull it apart yourself and then go back through the checkout. Went pretty fast.

I really need a ac compressor. Tried calling in to determine if they have. And cant get pass their goofy as voice prompts. This sucks big time. So i guess i have to find another place to spend my money with. A shame

I have been going to pull of parts for many years! Its alway hot so bring water! Plus You should alway check out their website before going, make sure they have the car your looking for!

Great place! Good prices I go there all the time but the website could use some work . The vin information page needs to be completely filled out all the time and not some of the time, or partially filled out. Would be nice to know what size engine, color and interior color of the vehicle is. I don't like driving up there and being a complete waste of time and gas.

Good cust service. Angie is great ! Very nice and helpful

They are pretty helpful and understanding, and always a great deal

Please look up what you need there online the employee there isn't very helpful at all

Parts are giting higher but still a pretty good deal

This company is to big to not have a person a real person picking up the phone
Smfh

Love going to this place, finding the parts I need and a price I can afford. Don't mind putting in a little work to get it myself.

Love this place, I can rent a gold cart and search all day. Prices are AWESOME.

One of the cleanest and organized auto salvage yards I have been to

Great Service, a lot cars to choose from, good prices, very clean junk yard. Good source for used parts.

They still charge to get in but you have to look up everything on your own phone.

Is a long day and hot but I got I found the parts I needed

While we love this place and give it 5 stars, it should be known that NO ONE UNDER THE AGE OF 16 is allowed on the yard. There is nothing that states this on the website and no signs when you get there, but they will be sure to let you know if you show up with a child. I hope this helps others before a trip is wasted.

Check your prices before you do too much work,they may change on ya.

I understand the cost cutting gained from not having employees pull parts for you, but they don't stop there. They don't help you at all. They don't know what's there, the cars aren't where they're supposed to be, it's a several acre, trenches gravel lot with no shade, service, or water. (There is a scarce port-a-john.) And beware, they accepted google pay when I paid to get in, but then after 5 gruelling hours on hot gravel, wouldn't accept google pay for what I wanted to buy- and on top of it all, they were rude to me about it. My day was spent in Hell for nothing. I'll never go back.ill tell everyone I know to avoid that place like the horror show it is.

Service was great and I found what i needed with no problems

Overall great experience, got what I needed! Only reason it's not getting 5 stars is because someone took my Flex Handle/coupler/T-30 while I was removing a part.

Bought a part was the wrong size took it back to swap it out receipt faded couldn't see last number was told they couldn't do nun about swapping part I lost$18.00 now I only wanted credit. Cause they don't give cash back.

I purchased almost 200$ worth pf parts to put together front end of my Montero sports, some of them I returned at this South Henrico Rd location. I was told that they put the money on my membership card, But when i went back 3 months later to get something else from Norcross location, they told me that there is no credit money on my card. THEY ARE THIEVES, STEEL MONEY FROM THOSE WHO COME TO DO BUSINESS WITH THEM. NOT ME AGAIN.

Staff was pretty incompetent when it came to how to price items correctly. Literally paid marker price for an item I could have just got off of Craigslist cheaper. Just chalking it up as a lesson learned. I won't be going back to this specific location but the other locations I've been to were pretty on target and knowledgeable.

The cars are well organized. Up off the ground. There's a large selection of all makes and models, and well categorize

This is going to be a lengthy review, so bear with me...

My wife and myself decided to sell her (totaled) car, and eventually decided that the most convenient (WRONG!) process for selling would be to go through Pull-a-Part.

While the corporate office was more than helpful, and gave us an almost fair price, the towing service that Pull-a-Part uses leaves....um...something to be desired.

After we had scheduled a pick up day with the corporate office, they generously decided to give us an hour s notice on the tow truck s arrival (the office typically gives a one day window for pick up, such as 8am to 5pm, much like those buffoonish cable/internet companies).

On the day we had scheduled the pickup, the tow truck driver gave us a call at about 3pm, to let us know he was coming to pick up the car. It was at this point that proceedings took a turn for the worse.

When we informed the driver we lived an hour away and would leave immediately, he was incredibly rude, and informed us that the office had never told him that we needed an hour advance notice. He bluntly told us he would not wait, and would not be making our pickup. We called corporate, who in turn told us the driver had called them and said that we lived over two hours away (a blatant lie!) and he wasn t waiting around. Needless to say (I had taken off work for the day; my wife is 5 months pregnant and wasn t comfortable going alone) this was not kosher with us.

After speaking with corporate and tersely explaining the situation, they agreed to set up a meeting for the next day at noon. When they informed the tow truck driver, he said if we were even a second late, he would leave, never to return.

Well, we eventually sold the car to a different buyer that night, and gave Pull-a-Part a few hours notice the next morning. Once the driver found out, he repeatedly called my wife, was ridiculously rude, and continued hounding is until I called him from work and told him to leave us alone. When I informed corporate that their driver was an enormous ass clown, they were completely unsurprised (shocking!), and told us that we were far from the first to complain.

We would recommend this service if this service didn t suck; thus, the review.

In closing/tl;dr: Pull-a-Part corporate office good, towing contractor very bad.

Would have been a five except for the person telling you where the vehicle is your looking for. Did not listen and gave me locations on trucks that would not work for what I was looking for

they suck, just like most they dont pick up the phone only an answering system. What if you live 100+ miles away....they are losing business people.

Good place to spend time with my father and great service at the counter.