From the 1st call to the last pick up of item, this Company hands down was kind and reasonable with pricing and service. They repaired my unit before Halloween like I asked, plugged it in and it worked like a charm . I would most definitely recommend this company for all your electronics repair needs.
Sent In a vacuum pump for rebuild for my S Class Mercedes $239 plus the cost of shipping. Don't bother paying for express shipping if your in Canada as it'll take five days and you'll ll pay $70 US (Programa sends it USPS)
Michelle is great, she was able to resolve an issue with a refund quite quickly and professionally.
They weren't able to fix the problem I presented but the owner took the call from the receptionist and gave personal advice on the situation. I think that speaks volumes of his character and business model. I would trust him for honest and economically friendly work
Perfect. I even got a cruise control module for my 79 Benz.
Joseph is great and will always take care of you . If something is faulty , after a intelligent conversation and proper diagnostic he will gladly refund your money . Though as usually it is a underlying problem that was overlooked or INSTALLATION error not the product . I own a Mercedes and BMW only specialty shop and provide my customers with a 3/36 warranty and Programa honors that .
As an employee of an independent German automotive repair facility, I was absolutely kicked to the curb by Programa just over a year ago. I purchased an instrument cluster repair from their Ebay site for a customer. The cluster repair ultimately made the center display emit "laser red", which is completely out of factory specifications and a hazard since it is so distracting especially at night. I'm very suspicious that substandard, Chinese components were used instead of original equipment.
I painstakingly attempted to get Programa to realize their error to no avail. I sent them multiple pictures comparing the "repaired" cluster to my personal cluster, which both are the same since both cars share the same chassis platform. There is an absolute night-and-day difference between the center displays on both clusters. So much time and effort wasted to attempt to resolve this matter. My company eventually had to refund our customer's money because they were tired of waiting for a resolution. Who could blame them? When I could get in contact with Programa, all I could get was lip service. If it wasn't for the refund, my company would have lost that customer.
Now, every time I see my customer's car return to my shop the instrument cluster is just a painful reminder. The center display even flickers, which is just unacceptable. It is totally unfair for Programa to advertise another, separate cluster repair within factory specifications for a different model of the same automotive brand. After demanding my money back last fall, I was led to believe that there would be a resolution if I provided proof of the refund. I sent them the proof and haven't heard from them since.
Go to ebay, search these key words below, and compare the advertised pictures. At first, I thought the cluster repair I purchased just had an advertised picture with poor resolution quality. Little did I know that poor picture resolution would actually be a poor product. Buyer beware!
AUDI A4 S4 A6 S6 INSTRUMENT SPEEDOMETER CLUSTER DASH DIM - REPAIR SERVICE
AUDI TT INSTRUMENT SPEEDOMETER CLUSTER DASH , DIM PIXEL DISPLAY - REPAIR SERVICE
After this dissatisfying experience with Programa, I've found another company that provides true cluster repairs with original equipment and within factory specifications.
Quick turnaround. Reasonable. Fixed first try. Works great.
These guys were great! They took an old 200lb TV that we had. They even took the stand it was on!
DO NOT USE>>I Have Used This company 2 times , We are a Mercedes Shop, And Regularly Replace PSE pumps. The First time I gave them the Benefit of doubt. but NOW .The 2 pumps From this Vender Had Warranty but The Owner(?) will not honor the warranty . Lack of communication, and condescending attitude. I am VERY UNHAPPY , and so is my CUSTOMER . From Their website:
Warranty Disclaimer & Limitation of Liability
Most ProgRama products carry a 3-year limited manufacturer's warranty. ProgRama Inc is not responsible for automotive downtime, damage incurred, or labor cost etc. associated with replacement or removal of a ProgRama unit from any vehicle or improper diagnosis.
You (and not ProgRama, Inc.) assume the entire cost associated with servicing repair or correction of faults in your vehicle. ProgRama's total liability to you for any and all damages, losses and causes of action (whether in contract, tort [including but not limited to negligence]) shall not exceed the amount paid by you, if any, to ProgRama, Inc. for the specific merchandise at issue.
Warranty excludes but is not limited to:
Parts lost due to fire
Parts lost due to water damages
Parts or information lost due to 3rd party software or part
Parts broken or otherwise damaged during transportation
Damages due to improper installation or use
"They offer good service and great personnel. They are very professional and give us a good support with the parts."
programainc.com
