ESET North America Reviews

Very poor customer service. Ordered eset with a cd mailed to me. Username and Password printed on cd do not work. Customer service has been horrible 40 minutes hold time with no answer, emails returned telling me I have only typed it incorrectly.
Unable to get resolved horrible service

I live in the Philippines but my billing address is in El Cajon. I have a trial version of Nod 32 and want to purchase but; your form will not accept my US billing address being different than my Philippine mailing address. Your San Diego office does not seem to accept skype calls made from the Phillipines
Help!

I purchased the products and could not install, tried to get help on the phone and i was on hold for over 4 hours and still don't have the solution. Their customer service sucks, don't ever use them

Internet Security Firm - Consumer and Enterprise
Great culture, great team!

2011: I purchased ESET NOD32 antivirus online, after several attepts because their website kept freezing. Once the purchase was complete, I received an email with doanload instructions. I downloaded the installer file but it wouldn't open because it was corrupted. I sent an email with no reply. I tried calling their dedicated number for download and installation issues. Never went past the switchboard because it kept me on hold for over 30 minutes. I still don't have an anti-virus and can't use my computer.

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2014: 3 years later, my impression of ESET has improved and is improving. I have continued to use ESET on my home computer without any issues. Got a cold call from their Director of Business development. He followed up on my comment, explained how I was important to them as a customer and talked about improvements that he is planning to bring about. Having dealt with all the software companies throughout my life (Microsoft, Google, Apple, LinkedIn, etc), this was the first time ever of someone actually paying attention to issues and frustrated response and calling me back to check. This sort of dedication does not go unnoticed and ultimately adds to the strength of the organization. Much appreciated.

There is no way to know if the product is any good as it will not allow me to use the customer ID or product key that I have been sent and ESET closes prior to their listed closing time which does not allow me to make contact after I finish my work day which by the way ends an hour prior to the time that ESET lists as their closing time. (going on for two weeks now) I have left three messages, none of which have been returned, and attempted several calls. Please save your money as there appears to be no product being sold, they are more than willing to take your payment but if assistance is needed they are no where to be found. Incredibly poor organization. The only reason there is one star with this post is that they wouldn't post it with zero.