I do not buy more, 6 purchases that I have made in 2 after 2 weeks tell me that they do not have the product and I must carry out the management to return the money. Apart from the abusive shipping costs.
I made an order and it has not arrived. I have contacted the carrier and Privalia, and none have answered or solved the problem.
I have asked for help from Privalia, and I am still waiting for an answer, and my request. It is unfortunate, the experience with privalia has been terrible, I WILL NOT BUY ANYTHING BECAUSE OF PRIVALIA
ORDER 290334170
I continue to wait for clarification of this order, it is curious that they told me that I had to wait for the delivery person to reject the order so that they could proceed to make the refund after having clarified a thousand and one time that I wanted to cancel it and now they tell me that the delivery person has already delivered the order when nobody has come here, a lot of days have passed and I have no news.
They even told me that they would give me an answer in 2 business days. I continue without knowing anything and without my money.
So I urgently request a response and an immediate solution.
There is no shipment number, there is no proof of shipment I do not understand anything.
We are on May 19, the delivery limit was May 6, 2020, 13 days have already passed exceeding the delivery limit promised by Privalia.
Already from the same day, May 6, I am reporting my clear intention to cancel the order because it has not arrived on time and I have already bought all this on another site.
So I need my money!
It is not normal that one has even opened a messenger that I answered in real time and that they answer me with predetermined responses ignoring everything I write.
First, the strategy of telling me that I have to wait for the delivery man to come to cancel the order, rejecting the delivery man himself, seems very strange to me when I am clearly telling them via email to cancel the order since they have not sent it to me on time.
An order that you purchase on April 13, 2020.
Deadline for delivery May 6.
We are today May 19 and I have neither the product nor the money, although I made it clear that the products no longer interested me that I wanted my money!
Company shame ... no customer service ... they are not even able to provide you with the tracking number of the logistics company package to manage it ... they charge you for products that they do not send you and you have to claim ... it seems lie that there are still companies with such poor commercial management
The products they send are usually in poor condition (assuming that they are not imitations, which ...). When trying to make a return they try to put all possible obstacles to avoid giving you your money back. Customer service is appalling.
privalia.com