Principle Auto Group Review

Do not work for this company - not a good place to work.

Great people - Great service. I have bought and worked with Infiniti of Boerne for the last few years and always had a great experience with them but decided on buying a Toyota this time. They were able to get me in touch with their Toyota dealership in MS. They had the car that I wanted and had it transported to me.

I was given the run-around on a vehicle after they apparently gave me the incorrect (lower) price and then told me they just happened to have sold it after realizing it just so they didn't have to honor the price, but here we are over a week later and the vehicle is still on their website, but at a higher price. I even have buyer's orders signed by the manager at the lower price.

I bough a used vehicle from this agency 7 months ago, till this day 9/16/2020 I have NOT received my license plates. I been calling the dealer since April before my temporary plates expired and speak with more than 5 different people and no one can tell me whats going on with my plates. Even the sales guy can't tell my why my plates are taking so long, 7 months. Never again will do business with this dealer AGAIN. Horrible service from them.

Have purchased 4 cars in the last year through this group and every dealing has been professional! They have gone above and beyond in their service. Highly recommend their Mini dealership-great people and service. Shash was very attentive to my needs for a car and worked hard to get the deal done. Albie in finance was awesome! Explained everything clearly. Big fan!

Unfortunate Negative incident with Volvo San Antonio, Tx.

I have been a BMW owner for many years and my most recent experience with service to my vehicle has never been so satisfactory and outstanding from the moment I met my new Service Advisor, Juan Cantu he took immediate action in assisting with compassion as I addressed the the issues and concerns of the vehicle in all the years of doing business with BMW of San Antonio finally got the quality of service that s expected all thanks to my service advisor, Mr. Cantu.

Sincerely,

Pepe J. Guerra
Loyal Customer

Do not EVER work here! I was very excited to work at this company but I failed to realize they have a high turnover rate. I unfortunately had to experience and view why the turnover rate is so high. The CEO and management do not care about their employees. While I was here I viewed how money is more important than pretty much everything. People were so afraid to speak up for themselves and were talked down to. Also, why on earth did it take so long to open up a dealership?? Once it finally opened there were STILL major things needing to be done. I can only hope that one day the CEO and the rest of management realize how many problems there are in within the company. Take care of your employees, show them respect, and I am sure you will see a huge change in how everything is running.

Buyer beware!
BMW of Corpus Christi sold my ASE certified mechanic a waterpump that I paid $607 for. Including labor I spent $891.66!
Said to have a 2 year warranty failed in 12 months. After 5 months of no one at the dealship available to assist me or to bother returning my calls, they failed to honor their warranty unless I towed my car to them and had their mechanics verify the failure (Apparently they are the only people with qualifications to put on a water pump lol) all at my expense, I had already had the pump replaced at my expense. I'll NEVER buy another part or car from them! They had no problem selling me 3 BMW's.
This dealship is run by Princple Auto, they have no Principles. Do yourself a favor, buy a Benz!

Leased a vehicle a 7 series and Principle administered my lease experience was OK. Leased an x5 directly from Principle and experience was the worst, dropped the car off over a month early, all they wanted to do is extort me if I did not lease another vehicle, car had 20% less mileage and they were making up things to charge me. They are criminals in the business. Don t let the new oversizen showroom fool you. Someone has to pay for this over indulgence and it will be you if you lease or buy a car from them.

I had a great experience, Poh was nice and polite and very efficient. Thanks

We bought a Certified used Infiniti G37 from Infiniti Boerne. Our salesman Rob Armstrong was very helpful and could answer all of our questions. The purchase was smooth and sales and finance team were very good about the transaction being quick and getting us on our way.. Go see these guys if you want to have a good auto purchase experience.

Had a great experience with Rick and all of the staff at Principle Fiat. Bought a car on a Saturday morning and the whole transaction was wrapped up in about an hour. Great Service and respect. Thanks.

Superb service. I thought I was going to have a problem with my 2011 XC60. I was worried about my engine light coming on. Rocco Margiotta understood my anxiety and made my unexpected service a breeze. As usual the service is always great and timely. I have purchased 3 vehicles via this dealership and I am still here! I am always reminded that Volvo has my safety in mind. I have been a member of the Volvo community since it was previously known as Park 10 Volvo.

Great experience overall. I got set up with Billy via a 3rd party used car site that linked me to a minivan I was interested in, and Billy contacted me promptly and courteously - the dealer site didn't have photos of the car up yet, so he took the time to photograph the car inside and out and send me the photos directly. When we arrived to look at the car in person, it was ready and clean; I was especially impressed by the fact that despite being a Volvo salesman, Billy had gone above and beyond and clearly done his research on the used Honda he was selling. During the negotiations he was upfront and honest, and despite a small set back when we discussed trade-in value, I was done in a fairly quick amount of time. Marissa in finance was also very knowledgeable and professional. Second used car I've bought here, and would happily come back again.

The service department needs mayor improvement. Ryan Watson needs to find another line of work because he clearly doesn t value or respect customers.

Billy Havlic made the car buying experience quick and easy. He listened to what we wanted and found the exact car we needed. The whole process because of Mr Havlic was less than three hours. We'll be back! Thank you Mr Havlic!

Worked for Volvo more years then I care to admit, over 30yrs !! But this last Dealership refused injury complaints, filed one ,and was labeled pre existing the day it happened, other crushed neck vertebrae was refused by manager at time... Now covid hit,got sick with lung disease and can't more neck,can't work, core values held until unimplemented declined because of. (JOB ABANDONMENT) how convenient.... Typical...... Technically right, Morally Wrong.....

This is possibly the worse place to work for here in San Antonio. First of all they are advertising #greatplacetowork when clearly it is not. There s been multiple times employees not getting payed on time or the managers. She doesn t match 401k s and this whole organization is garbage. They don t care about employees and they only care about the money employees are producing. Benefits are terrible and you do not have an opinion or say with anything here. Please do not work here! There s plenty of car groups in San Antonio that support and help employees and treat them with respect. This place is not a great place to retire and you won t succeed here. #notagreatplacetowork fits more with the company hashtag.

Great experience with Principle Auto at Volvo, San Antonio location! Adrian was both knowledgable and professional, making possible an at home test drive of our now new vehicle!

As this is not my first car purchase from this dealership I have to say that I am not pleased with my most recent purchase. I purchased a CPO vehicle in August 10th and it is already in service. Weeks after purchasing the vehicle the brakes were squeaking and grinding I reached out to my sales person, he mentioned it could be the weather because of the rain...

I waited a few more weeks, the issue still persist without weeks of no rain. My vehicle has been sitting in service for a full week now. I have called twice and there is still no answer as to what is going on with my vehicle or If they have even looked at it yet.

I was also told by the service drive when I dropped it off that CPO does that cover brakes and tires which I completely understand.

What I do not agree with is purchasing a vehicle whether it is brand new or CPO and having to replace brakes right after the purchase especially when it is more of a safety concern.

Had I known this was going to be the case I would not have purchased a vehicle with principle auto knowing that I would have to spend money to get the car where it should be right after purchase.

My 5 series that I purchased prior to this one had brakes that were actually up to spec to where I didn t need to replace right after purchase.

I called my sales guy yesterday and earlier in the week but still have not gotten a response... I also called the used sales manager left a voicemail last Friday (1 week ago) no callback...

I am in sales myself and feel that this is a very poor experience. My father along with others that I have recommended to your dealership have made purchases for the most part have been happy, maybe this is just a one off and I am looking for a resolution to make sure that my brakes are replaced considering the car had paper plates and the brakes were already showing signs that it needed to be replaced.

I would understand if this was six months or a year down the road, but to buy a vehicle especially from Principal BMW dealership and have the brakes grinding and squeaking while driving around SA with my boss in it before I even put my plates on is very unreasonable and embarrassing, this is jeopardizing the brand and the reputation of the dealership. Several people have said to me you just bought this car and it needs brakes?! I would love to continue my business with principal and continue to recommend principal auto to my friends and family... hopefully I can get a resolution to something so simple and feel safe driving my recently purchased CPO vehicle.

Look Forward to hearing back and seeing what principle can do for me. Again I have made purchases in the past with this dealership along with friends, co workers and family and wish to continue to purchase and refer to this dealership in the future.

Respectfully,

Mr. Espinoza

Turned my leased car in a few days early in November. The dealer didn't report it turned in until January after I continued to fight with the leasing company about a bill for 3 months for a car that I didn't have. I would never recommend leasing from them.
My husband turned his in in August, he is still battling with them over charges that he doesn't owe, now it is April 15. They won't return the calls to Volvo leasing to clear up the charges.

Sales rep: Ramon is great. Principle Auto SA has the worst finance department. My finance rep has yet to put in for a cancelation of a tire package. It's been 5 months and the cancelation still does not show on my account. Not to mention, I've left messages and the manager has yet to call me back. Now the VM is full. Additionally, my sales rep put in for a reimbursement because I was sold a car with screws in the tires. And have never received the reimbursement. Sadly, I will not buy another BMW - nor will I buy from Principle Auto ever again.

Do not work here. There are some great employees but leadership is heavy on the micro-managing. The CEO prefers to give orders and be surrounded by "yes men" versus respecting, trusting and building people up. People are afraid to speak up in fear of their jobs. HR is the CEO's puppet, she does not look out for or help the employees.The CFO runs his own accounting firm out of the office and has no idea how to be the CFO of an automotive company. The CEO and CFO are married and have many companies that are associated with Principle Auto, so they are making lots of side money off the company, making the dealerships not show the growth and profit they should be. It's shady. I have never seen people treated so badly as I have here. Good people are taken advantage of at the price of their families and work/life balance. Again, afraid to speak up in fear of their job. You cannot be successful here, especially in the Executive Admin role. They say they govern by their guiding principles but those are a joke. They look good on paper but everyone will tell you they don't walk the walk. They are what made me want to work there and I quickly found out the truth.

Many thanks to Billy and Blake for making my car purchase so effortless. After shopping for a used Volvo XC60 in Austin, I found the one I wanted online at Principle in San Antonio. I spoke with Billy and he sent me pictures. When I asked him to smell the car and make sure it was OK, he did! I then texted pictures of my car to trade in, we agreed on a price (Thank you, Blake!) and Billy drove the car to my house, where we did all the paperwork and changed cars. It was the most pleasant car buying experience I've ever had and I love this car so much! Thank you Billy!