PrimeWest Health Review

Worst insurance we have ever had. I have a Brain Tumor and they make me go through appeal processes just to get an MRI or see the neurologist. They often refuse to cover visits because they are not required to do so by law. My wife needed a skin graft due to exposed bone and they refused to cover that even though it was an emergency situation. We constantly have to get on them for billing mistakes as well. Staff is often rude, probably from dealing with upset people calling day after day because they can't get their medications or see the doctor. I have also found that many doctors are refusing to take patients with Prime West because they don't get paid or they get screwed with when it comes to getting paid.

I have a broken leg and need my medicine filled that they approved before but now needs prior authorization. Has taken over 3 days, and 2 physical therapy sessions later I'm still in pain. They don't care.

I worked at PrimeWest for 3 years and witnessed firsthand the customer care that is provided, the contact center workers there truly care about the clients. The counties that are able to have PrimeWest for their managed care organization are very fortunate in comparison to the rest of the state.