Worst insurance we have ever had. I have a Brain T...

Worst insurance we have ever had. I have a Brain Tumor and they make me go through appeal processes just to get an MRI or see the neurologist. They often refuse to cover visits because they are not required to do so by law. My wife needed a skin graft due to exposed bone and they refused to cover that even though it was an emergency situation. We constantly have to get on them for billing mistakes as well. Staff is often rude, probably from dealing with upset people calling day after day because they can't get their medications or see the doctor. I have also found that many doctors are refusing to take patients with Prime West because they don't get paid or they get screwed with when it comes to getting paid.