4 years ago
Warning scam! I have been a customer since 2014, I...
Warning scam! I have been a customer since 2014, I have always made small orders. This time I order an item for more than 200 , I pay by credit card, I do not receive an order confirmation by email, strange ... I am waiting 5 days and still no news and the order does not appear on my rakuten account, I check my bank account and the amount has been debited, so I send an email to rakuten to ask them what is going on, I am told that during my order, it has expired, (strange , because the transaction was successfully completed) and therefore no payment has been taken into account and has not been debited !!!!! Wrong totally wrong, I send them the proof by taking a screenshot of the bank transaction, but they keep saying that the order was not charged !!!!!!! I am therefore leaving for a procedure against them ....