We have used Premium Strata for a number of years now and my opinion of the company has greatly improved since Marulie and Shelly started managing our apartments. They are both extremely friendly, professional and super responsive to enquiries and requests that I have sent to them. No issue is too much hassle for them to jump in and manage and they have never opted for the easier route for them to resolve to save themselves time - they have always put the best interest of our owners first even if that has meant a more arduous amount of work for them. I really appreciate having them as part of our team and they make being part of the Strata Committee a much easier task. Thanks for your continued support ladies!
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Our Strata manager Sandro and his assistant Alyssa are professional at all times. As the executive committee secretary they are extremely prompt in getting back to me by phone or email whenever I contact them. I would have no hesitation in recommending Premium Strata. Patricia Walsh
Wrost strata I have ever seen. It took over 6 wks to replace a swipe card and work still has not been done. Staff name Vanessa, Reema, Summer
Reply your response below
We have raised the issue on 3rd Mar 2019
On 11st Mar we have received email from Reema that your accountant will charge the cost of replacing swipe on owner levy (email screenshot attached)
Finally on 3rd Apr we collect the replace swipe. However, IT DOES NOT WORK
On 16th May, your staff Vavessa emailed us that you issued an invocie but no payment.... (tell me why Reema email your accountant to add the cost on strata levy????)
We've replied to you that please send the invoice you've issued bcos we never receive it. We will pay it straight away, but until now nothing happened.
I cannot believe that for a simple swipe, it took 2 month for your staff who hasn't figured it out what was going on....
NEVER MIND about the swipe, but don't deny your staff's terrible work. Same email I have to sent on different occasions to remind them what happened.
We recently moved to Sienna apartment at Rockdale and we are just so impressed about how this place has been maintained . Very professional strata manager (Leanne Habib) and hardworking caretakers .
I have to say Leanne and the team at premium starta are a one of a kind when it comes to Strata and the service they offer. They have been instrumental for our owners corporation. The fact I get one knowledgeable person to deal with all my issues and requests is such a rare occurrence these days. Talking to a real person when it matters was so refreshing, thanks guys!
So easy to raise rates, and force tenants to pay more money to repair a 4 year old building. They know the builder but won t chase him. Conflict of interest. Send a dept collector to my place to serve me papers. But don t collect the rent from the builders apartments that he still owns. And their Dimond services is a joke like the business name . Never calls back. I would love to vote you scum out at the next meeting
Marulie Dulay from Premium Strata has been the strata manager for our unit block in Parramatta over the last several years, and during this time she has done an outstanding job. Her efforts have included managing the budgets, routine maintenance, and other items needing attention. She is very responsive to any requests, and always professional in her approach with a "can do" attitude to solving problems. I have no hesitation in recommending Premium Strata for management of your building.
In an ocean of less than ethical strata managers and transparent trolling by competitors, Leanne Habib and Premium Strata are without a doubt a cut above these bottom feeders. Premium Strata, under Leanne's expert management, successfully assisted and advised our OC after it had become dysfunctional. This she achieved ethically, reasonably and with a tough fairness that took all stakeholders' interests into consideration. Wow!
Premium Strata have always provided a great service along with providing clear and concise communication. Their assessment of updates in government regulations displayed through their insightful newsletters have provided me with guidance and confidence in trusting the information provided and their feedback.
I have had the pleasure of working with Premium Strata for a few years now. Particularly Marulie and Shelly. I cannot praise them enough. They work fantastically well as a team, are very responsive and knowledgeable. Things get done - this is the best Strata management company I have worked with. Marulie and Shelly are proactive, quick to respond and advise, professional and deal with very difficult people exceptionally well. I highly recommend them. On a personal note, they are also lovely ladies to deal with. Amanda Hoffmann
I love having Premium Strata managing our property. Whenever I need advice or help they have been brilliant....friendly, helpful & always professional & efficient. Thank you Melinda
One of the worst strata companies I have have ever had to deal with , no understanding of strata issues , and hold grudges and target owners . Worst experience I have had to endured
THESE GUYS ARE NATURAL SCAM ARTISTS, BE CAREFUL AND STEER CLEAR. This is by far the worst strata company I've ever experienced. They didn't supply invoices when I first moved in, then go on to charge exhuberant late fees. Another time even after giving an extension to pay a special levy they still charge more late fees. They ignore genuine requests and seem interested only in invoicing and arrogantly quoting legal phrases.
As an committed owner occupier and investor of a number of properties managed by the Premium team at strata and some at BMC levels for over 5 years I find their service to be exemplary. Premium have proved to be professional in every instance. At the fore is their sense of urgency, attention to matters raised by the strata committee in good time, high degree of integrity, respectful approach, conscientious attention to value on spend and supervision of contracts administered. Also important is their understanding of balance for both owner occupiers and investors who require their management not only to maintain but to improve the value of the properties entrusted to them.
Not the best experience dealing with Capri and Sandro in terms of accountability.
But the team at Premium strata may be excellent hence I'm biased in writing a negative feedback for the whole company.
Leanne, feel free to reach out to myself. respected individuals mentioned above on the Project - Renovation of Building "Kantara" at Eton Road Lindfield.
Kindly go through the entire email trail as accountability is slowly palmed off by "no response strategy" you know what they say, No Response is a response.
Premium strata are the complete package. I have dealt with Leanne and Inger who are both professional, friendly and extremely responsive.
I have also dealt with their strata managers Sandro, Marulie and Jeremy. They all bring different strategies to managing properties. They are extremely professional and are very easy to liaise with. They are extremely knowledgeable in strata laws and regulations and will take control of any situation, and see every task through to completion, no matter how minor.
They are a professional outfit from their leadership through to their managers and right through to their accounts department.
I have the distinct pleasure of being a committee member and a builder who deals with both sides of the business.
I would have no hesitation in recommending them to anyone.
I can highly recommend Marulie and the team at Premium Strata. I have dealt with many strata companies over the years and Premium Strata are head and shoulders above the rest. They respond and action requests quickly and are a pleasure to deal with. Brad Parkes
My experience with premium strata is a good one,I like their service they are very responsive to my needs,I would recommend them to other people who are looking for another strata company.
As a property manager it is hard to find a strata manager that responds in a timely manager and arranges repairs efficiently. Marulie and Shelly have been amazing with responding to my emails same day and arranging repairs promptly. They are a pleasure to deal with and would highly recommend .
I would like to appreciate Jeremy Delaney from Premium Strata for your kind gesture to help us to resolve the water leaking damage in our office which happened on Monday at Shop 2/ 235 Anzac Parade. Kensington NSW 2033. When the matter happened he is not in the office therefore the lack and delay of response as the result. Other member of staff has not made a quick response as he normally did in the past.
When my office has flooding on Monday, of course we expected a quick act but delay of sending a plumber for 4 hours after first report make us frustrated.
After Jeremy back to the office on Wednesday, he came to check the office and straight away make a necessary action to fix the damage on carpet, furniture and ceiling too on the next day. He has ordered a work tradesman ASAP for fixing all those damages.
I should say that Jeremy has been a professional as always for his job. Premium Strata should be proud of him and lucky to have him as your team members.
Thank you so much Jeremy again for your co-operative assistance and so professional as always. Knowing that you are always willing to assist me with any emergency cases, gives me peace of mind that our business will always be taken care of. Have a great day.
Questions raised are always been attended to. Attend sites and building when required. Problems in building are resolved fairly quickly. Staff are friendly and communication is efficient.
The WORST Premium Strata ... Just don't trust them whatsoever!
When we first moved in, our strata levy was less than $900 for a 2 bed rooms and a media, this is why we agreed to buy the abode. Within a year our Strata levy is now $1000 to $1300 on average per quarter plus a couples of "Special Levy" of $575.25 added also. Honestly, we don't know how they calculate and base on what system for the outcome of the increased fee. There was no clear explanation nor the calculate system shown. This calculation of Strata fee must be more transparent. They never send us the invoice once our levy is paid ,they are absolutely not for the owner or investor benefit... Our Friends were planning to invest on another property at the Foundry but because of the Premium Strata so they've invested elsewhere. So sorry that we got involved with Premium Strata. We had been warned 2 years ago .... but we didn't know how bad this was until we came to The Paper Mill then it got from bad to worst with Premium Strata. The excuse of Levy deficit ... the loops hole in the Strata system has allows Premium Strata legally charging our fee rocketing almost 50% increase within a year !!! This is at The Paper Mill - Liverpool. When we call to complain, the manager at the Mascot office always busy, always in the meeting, then we were told to refer to the general meeting minutes !!! At the General Annual meeting, it seems they already planned their plots and motions, it's so obvious all for the purpose of charging more on Levy !!
These people are gold digger... Just simply don't trust them at all. better look elsewhere if you can. Can't trust the Manager at the Mascot office either, could never talk to her !!! we are not sure of what she is doing, certainly she is not helping us. We feel being manipulated and currently seeking further advises from the Department of Fair Trading !!! we are extremely angry and p#ss with their performance and attitude. STOP INCREASE AND ABUSING OUR HARD-EARN MONEY. We work and sweat for our safe dream home not to be destroyed by Strata fee. The Levy must be fair not to FATTEN the cows.
Last but not least- The Coronation Developer at The Paper Mill is excellence, Their designs and building teams are top notch, unfortunately they had engaged the Premium Strata which currently driven so many investor, home owners away. Our friends, 2 investors were interesting in buying the property at the Foundry, but as soon as they've learned that Premium Strata may looking after the Strata .... They've said " Thanks but no Thanks " Everyone LOST !!! PREMIUM STRATA is NOT the best solution !
Are really good service First time be a apartment owner in Australia, lucky to get them! Professional team, always trying to help people, and I really love their service, everything trying to email me and noticed me, fair strata fees. (Located at Parramatta, 88 church street, West village)
Marulie Dulay has only recently been appointed to this complex, but has already made a big impression. She is knowledgeable, professional and efficient, providing quick and expert responses to any questions and taking appropriate and prompt action as needed.
Premium run our Strata scheme and we have had a fantastic manager in Marulie, she keeps us on our toes and ensures that we are in compliance as well as being extremely responsive and professional. Very happy with the service provided and the amazing staff that work for them. Highly recommended!
I live in The Greens strathfield which is managed by Premium Starta and I am more than satisfied with their services. The building is well maintained and constantly improved. The building managers are worthy people and the staff are responsive and helpful in cases that I needed their assistance. Highly recommend them for a quality service.
Marulie representation of this company is second to none. We love dealing with Premium Strata & Marulie. Our AGMs are run with consideration for all owners, everything is noted & actioned professionally. Great company.
Marulie and Shelly are a very professional team. Together they get what needs to be done, and very quickly as well. I feel very comfortable knowing they are in charge of our Strata Plan. They are very knowledgeable in a wide range of Strata matters. On top of this they are very pleasant to work with. We, the Strata Committee look forward to a long and happy relationship with Premium Strata.
My experience with Premium Strata is that they have invested in technologies that make communications and managing our needs with ease and gives a smooth operation.
Recently attended an AGM hosted by Inger Brettle and Leanne Habib. Very organised, well spoken and professional strata managers - happy with the service.
Marulie and Shelly have been extremely responsible and patient with all requests from all owners from all walks of life. It's often easy to blame the strata management for higher costs, but the team have worked tirelessly to find cost savings and explain where the strata money goes even in multiple languages!
One of the best stratas I have dealt with. Ana Petrovski was very helpful and with a lot of patience finally the problem was sorted. Also Premium Strata was very quick with repairs at the Kindred Development and everything problem was attended in a timely manner.
Genuinely one of the finest strata management companies I had! Ive been in my building for almost 20yrs & gone through a bunch of strata companies.
A huge shout out to senior licensed strata manager Jeremy Delaney! Always prompt to respond to my requests & concerns, super professional, efficient & personable!
Thankyou for always genuinely helping me out when I needed it.
Makes the world of difference to not be treated like a number!
They are strata managers for a building where I manage a few investments for landlords, they are the quickest to respond to repairs and maintenance , and always available to answer any questions. They are a great strata company , and special mention to Inger Brettle who does a fantastic job.
Premium Strata replaced our former managers of our unit block in Cremorne. They have been responsive, transparent with costs and reporting, and generally dealt with the multitude of issues that constantly seem to plague strata living.
Premium Strata are a professional company which inspires confidence with their assessment of any strata situation. Response to enquiries and matters requiring attention are never left. This resinates with our business model at M Squared Property. In my Property Management business, clients are our number one priority and providing premium service is paramount in absolutely everything we do. Therefore, aligning myself with various professionals who are operating the same, makes it a perfect combination for our client s overall property needs. These days clients require a team attention of various professionals , who can service their needs with their best interests at heart. I am fortunate that Premium Strata and M Squared Property have formed a collaboration in order to help clients.
As chairman of our committee I have extensive interaction with Premium Strata, Marulie & Shelly in particular. The service, expertise & commitment applied by both is excellent & professional. They are accessible, responsive, knowledgeable, intuitive & pragmatic. They attend to matters immediately & don t allow situations to escalate. The trades they employ are always competitive, courteous, prompt & capable. I have no hesitation recommending Team Marulie from Premium Strata to anybody looking for a strata manager.
Each time I have reached out to Premium Strata, Alyssa has taken good ownership of the issue, and helped me to find a good solution. Im grateful for her support and wish her the best for the next year!
Premium Strata have been our Managers for over 6 years now and I am continuously impressed by their promptness, knowledge base, strength and integrity. As the OC Secretary for several years, I have had a direct and intimate relationship with this company. Their communication and care for the residents in our building exceed being, 'ahead of the rest' and in comparison to other strata companies they certainly, 'hit it out of the park'!
Leanne and Inger are not only inspirational but also ethical, warm, friendly and are always on top of forever changing compliance laws and legislations. I highly recommend Premium Strata and their professional group of staff members such as Grace Bogomiagkov to ensure impressive levels of quality control, individual and personalised management and just the right amount of T.L.C. one needs when dealing with 30 odd Units and their residents. Premium Strata are well prepared and highly equipped to manage every aspect of your building both now and in the future.
Jeremy Delaney is the most lovely and efficient person to work with as a Strata Manager. Nothing is ever too much trouble. Cannot possibly fault the service or speed with which issues are dealt with.
Leanne Habib is the most thorough, professional, expert strata manager I ve ever dealt with. Leanne has the leadership qualities the strata industry generally lacks and she is proactive in the discharge of her duties. She always goes above and beyond and gets results efficiently. The all inclusive fees are reasonable and ensure that strata receives no nasty, hidden charges with which we ve previously been stung by other operators.
I have found Premium Strata to be highly professional and very diligent in their work. Thank you for doing such a great job managing my building Regards Matthew Dunne
I will give zero star if there is !!! They are really crap and not flexible at all. I missed to pay my strata levy because I did not receive the bill. They did not send any reminder at all and charged the interest including the debt recovery stage fee. I asked to waive based on my payment history but there is not consideration at all from them.
Overpriced!!! Initially I was told that my strata was $800 before I bought the apartment. 1st week when I moved in got a letter for $1100 for a one bedroom plus a study nook!
This is by far the worst strata company I've ever experienced. They didn't supply invoices when I first moved in, then go on to charge exhuberant late fees. Another time even after giving an extension to pay a special levy they still charge more late fees. They ignore genuine requests and seem interested only in invoicing and arrogantly quoting legal phrases.
Our building changed a bad strata company to the other worst strata company. Premium strata has our building now , and I can't see any good change so far, the floor and the wall are still dirty! The airbnb never stoped! very disappointed!
Absolutely the worst strata company I have ever dealt with. They quote cheap then charge you fee after fee after fee and you are lucky to get a call back within a week. Can t wait for the contract to end to end this nightmare. Be careful of Leanne s charm . She is so fake and all she cares about is money. Terrible service. We are going back to our old company who we regret leaving now. She promises the world and delivered the inside of a donut.
If you are after a premium service for your strata scheme then look no further. Our building was in a terrible mess due to our previous managers. Now that we have moved over to Premium Strata they have turned our scheme around in a very quick and professional manner. I can't thank them enough for the time and dedication they have given our strata scheme. We now have a green light from all owners to fix our defects as well as securing Premium Strata to become our building management team. Already our building is looking clean, fresh and we finally have some great systems in place for visitor car parking and general waste that were becoming a problem within our building. I would recommend Premium Strata to anyone.
Was meant to rent an apartment called West Village in Parramatta managed by premium strata. The building is clean and modern. We submitted application right after the inspection. Then we walked to the building management officer and wanted to ask a few questions like car spot, loading area and facilities. The building manager called Zaldy was very rude, inpatient and unprofessional. Non of our questions were answered in a proper way. This whole experience was totally unacceptable. We spoke to the agent, withdrawn our application.
I am tenant at commercial shop in Kensington. I have been dealing with premium strata for several years. I really satisfy with the fast response and dedication of manager name Jeremy Delaney at Mascot office. He is so friendly and always act quick to resolve the problems. Premium strata should be proud to have employee like this who has a professional work ethics like him. I would recommend him to all my business network partners and clients definitely.
As a lawyer specialising in defects in newly built apartment blocks, I deal with many strata managers in NSW. I have found Premium Strata to live up to their name striving to provide a superior level of service to their clients. In particular, I have observed that Premium Strata do not disavow - but rather embrace - their accountability to their clients for the work that they do, and this is reflected in the high quality of their service. If a client asks whether I would recommend Premium Strata, I would respond with Absolutely .
Premium Strata and Sandro are amazing to deal with. We have clear communication and a quick response to any building issues. Sandro has a wealth of knowledge and his support team are efficient and pleasant to deal with. Dealing with Premium Strata is has been a lot easier than most strata agencies I have dealt with.
Sandro and Alyssa at Premium Strata are a dynamic team who support our large strata plan with endless patience, constant attention to detail and boundless energy. They are always warm and welcoming no matter how trivial the question and always responsive when a problem is urgent.
I have worked with Premium Strata on various projects. They're very professional and competent strata managers, and I will recommend their services as the no.1 strata managers, they work for the best interest of the vendor, looking after the tenants and Jeremy Delaney's best out of all.
premiumstrata.com.au
