Precision Turbo and Engine Reviews

I purchased a Precision Turbo sweater at Lights Out 9 and was mistakenly given a different size then what I had asked for. I didn't realize until I got home which was 1900 kilometers away... I fiqured I was stuck with a sweater I couldnt use but decided to send them an email anyways... within a few hours I had an email reply and a message on my phone from Heather. She looked after everything and shipped me out the correct size on their dime. I couldn't believe how quickly they looked after it and made it right for me! Truely great customer service!

Payed for a Mustang Turbo last month was told it be in Stock November 9th and sent out within a day or two and now I was told it'll be six to ten weeks! My car is sitting at a mechanic and I was told November 9th it be in stock and shipped out and mechanic was ok with that and all it needs is the Turbo and thats all but now its totally different. No phone call or email was sent to me. That is unacceptable!

Being a loyal customer (buying turbos for 5 of my cars in the past from them and spending 6k plus) I couldn't believe the customer service I got this time around. Was sent the wrong exhaust housing ( confirmed the order from the dealer was correct), Through calling 11 different times, in a 2 month period, being on hoid for at least 2 hours total through all of the calls, They basicly said "Only thing we can do is send you a different housing and your going to have to custom modify it, make an adapter to work" I accepted, seeing that it was basicly my only choice, and they said they would ship it out once i sent my other one in. 2 more weeks go by from me mailing it in (usps priority) I hear nothing from them. I call again, I have to call 3 times to get through to talk to someone. He checks on it and my box is sitting there unopen. He says he will get the new one out asap. 2 weeks later, I call again. I say who I am, and that im wondering where the exhaust housing is, They hang up. I call again, and this time Get Turbonetics (their sister company) the guy there is very Helpful and within 8 hrs gets back to me that they shipped it to someone else by mistake.

Through this whole process, Not one time did they act like they cared that they 1. sent me the wrong product, 2. Made me do all of the legwork to try to resolve it, 3. Never once did precision call me, even after leaving messages, ect. 4. Never once did they offer me anything. Not even Expedited shipping. 5. They couldn't even ship it to the right address. I mean seriously?

I would be very nervous for anyone who buys anything from them. Its one thing to have a mixup. its happens. We are all human. How its handled after is what matters. Hopefully someone reads this, Thinks Twice and Calls a Garrett, or Borg Warner dealer. That's who will be getting my business for the next 2 turbos i will be purchasing shorlty.

Customer service is atrocious, almost cancels out how good there products are.

Customer service and product warranty means nothing to this company I heard they were going downhill but didn't believe it until I experienced it firsthand if I can recommend anything I would recommend another company and spend your money somewhere else do your research cuz once great companies are going downhill such as this one