Being a loyal customer (buying turbos for 5 of my ...

Being a loyal customer (buying turbos for 5 of my cars in the past from them and spending 6k plus) I couldn't believe the customer service I got this time around. Was sent the wrong exhaust housing ( confirmed the order from the dealer was correct), Through calling 11 different times, in a 2 month period, being on hoid for at least 2 hours total through all of the calls, They basicly said "Only thing we can do is send you a different housing and your going to have to custom modify it, make an adapter to work" I accepted, seeing that it was basicly my only choice, and they said they would ship it out once i sent my other one in. 2 more weeks go by from me mailing it in (usps priority) I hear nothing from them. I call again, I have to call 3 times to get through to talk to someone. He checks on it and my box is sitting there unopen. He says he will get the new one out asap. 2 weeks later, I call again. I say who I am, and that im wondering where the exhaust housing is, They hang up. I call again, and this time Get Turbonetics (their sister company) the guy there is very Helpful and within 8 hrs gets back to me that they shipped it to someone else by mistake.

Through this whole process, Not one time did they act like they cared that they 1. sent me the wrong product, 2. Made me do all of the legwork to try to resolve it, 3. Never once did precision call me, even after leaving messages, ect. 4. Never once did they offer me anything. Not even Expedited shipping. 5. They couldn't even ship it to the right address. I mean seriously?

I would be very nervous for anyone who buys anything from them. Its one thing to have a mixup. its happens. We are all human. How its handled after is what matters. Hopefully someone reads this, Thinks Twice and Calls a Garrett, or Borg Warner dealer. That's who will be getting my business for the next 2 turbos i will be purchasing shorlty.