Power equipment direct Reviews

Do yourself a favor and buy local. Purchased a Wgen12000 generator from Power Equipment Direct and it was delivered on 8/31/2021. I ran the generator once and it developed a bad fuel leak. Contacted PED customer support multiple times waiting on hold over an hour each time waiting to speak with someone. Each time I was told that I need to deal with all warranty issues with the manufacturer Westinghouse. So I ask why purchase from PED??? Easy answer don't!!! As of writing this review on 9/23/21 my expensive generator has been sitting at an authorized repair center waiting for Westinghouse to allow the warranty repair. I asked PED for a replacement generator and was told that only Westinghouse can authorize an exchange. So once again why am I dealing with PED. Lesson learned shop/buy local. PED will state that even local shop will need to go to Westinghouse for warranty service. This is true, but I would have not wasted hours on hold and charged a fee for pickup and dropoff service for a 400lbs generator.

You folks are absolutely awesome! thank you PED, for the quick and professional service. I will and would recommend you all for any of the services y'all provide .

Today I purchased a generator from this company and had the pleasure of talking to Quadri who was one of the sales representatives at this firm. He was polite and courteous and extremely helpful with helping me answer all of my questions regarding the generator I wanted to purchase. He took a very complicated process of ordering this unit online and helped me verbally complete my order over the telephone. I was very thankful I had the opportunity to speak with him on this matter. I just wanted to take a moment to thank the company and him for helping me purchase my product with ease.

Edit Oct 11: Increasing to 5 stars because they followed through exactly as they said they would. I will buy from them again. The shipment arrived early and they had great communication at every step of the buying and issue resolution process.

Edit Oct 5: Increasing to 3 stars since PED responded quickly and promised to send replacement. When that arrives I will edit again. So far happy with the support.

Original: I need to return this unit because it was apparently returned broken by another customer and then shipped to me without anybody checking it out. Frustrating. The packaging was unusually taped (not from factory), the grass bag frame was broken, there was empty plastic bag in the box, there was not protective film on the unit (just a sticker that said to remove the protective film before use).

I don't know why they only have 3.5 stars. These guys are honest and reliable. Had absolutely no issues with them and product arrived when they said it would. No hassles. Very knowledgeable people as well. They helped me pick out the right item for my needs. Thanks yall, will be shopping with you guys again!

I purchased a Cub Cadet Zero Turn from these guys. Arrived two months ago damaged! I'm still awaiting a replacement part - customer service is totally awful - DO NOT recommend this company - go elsewhere and be happier...

Owner responded that they responded immediately to my complaint over the damaged wheel/tire. This is categorically not true - I got the run around for a week from customer service prior to posting a complaint on Facebook - then and only then did I get a response.

Still no replacement part and no update on delivery schedule - POOR COMMUNICATIONS!!

Very pleased with the purchasing process and delivery was excellent . Ordered 10/2/21 and received 10/8/21. This mower is best. Mowed the 1/2acre between .my fence and creek this evening. Area has not been mowed since early may was over knee high. I had ordered a different mower from a competitor back in early August was told it would ship I 3 weeks. It got down here to Atlanta Sept 6 but could not get Avrite Express local residential delivery service to deliver it they missed 4 delivery dates. I had enough and canceled the order and found power equipment direct. MOWER WAS IN STOCK AND IN MY YARD CUTTING WEEDS 6 DAYS LATER. EXCELLENT PRODUCT AND SERVICE

This was a pain free excellent transaction for a quality engine. Dealt with customer service and was very pleased with direct answers to every question, sent all correspondence pertaining to the purchase ,and VERY conscience about all aspects of the deal. Received the engine when promised. Installation took approximately two hours and the engine fired up and ran perfectly from the onset, hour later was tilling with the tractor. If the need ever arises will be back as a repeat customer. Thanks again for the quality of the merchandise and customer service, both hard to come by in this day and age.

After seeing quite a few negative reviews I was a little skeptical but seeing as I didn t have many options for what I wanted a Husqvarna 525LS trimmer I decided to give power equipment direct a shot. I was pleasantly surprised at how smoothly it went I received 5 emails including a receipt and 4 more showing the the progress as it was shipped and the shipping was really fast. I.chose the standard shipping which was listed as 4-7 days on a Sunday evening and that Wednesday it was delivered with no damage and I ve only used it once but it seemed to work perfectly. I don t know if there s a problem with certain items or costumer services or maybe past issues that have been worked out but I wouldn t hesitate to buy another trimmer or similar item from this company.

If you want your order to ship in a timely manner order from someone else.
The customer service is horrible, they do not give you accurate info and lie about items going out. I have been told for the last three days my order is going out yet it hasn't. They are great at lip service so that's one thing they have going for them. Honestly order from anyone else, these guys do not deserve the business.

The response below from Power Equipment Direct is not accurate at all. I see labels created days ago in Fedex but nothing has been picked up. My order still has not been shipped after I was told three days in a row it was shipping each day. I would run from this company. If they are shipping items ahead of schedule I am not sure if they know the definition of what "ahead of schedule" means.

And if they were so concerned about customer satisfaction they would reach out to the customer and address the issues instead of leaving a lame response below about how great they are.