Edit Oct 11: Increasing to 5 stars because they f...

Edit Oct 11: Increasing to 5 stars because they followed through exactly as they said they would. I will buy from them again. The shipment arrived early and they had great communication at every step of the buying and issue resolution process.

Edit Oct 5: Increasing to 3 stars since PED responded quickly and promised to send replacement. When that arrives I will edit again. So far happy with the support.

Original: I need to return this unit because it was apparently returned broken by another customer and then shipped to me without anybody checking it out. Frustrating. The packaging was unusually taped (not from factory), the grass bag frame was broken, there was empty plastic bag in the box, there was not protective film on the unit (just a sticker that said to remove the protective film before use).