Powder House Review

The staff here are really helpful and know a lot about snow and how to play hard in it :)

i cant find any retail on snowboards and it is impossible to find out

I had such a great experience getting fitted for new snowboard boots. Matt was extremely knowledgeable and found the perfect boots for my feet. All the employees I interacted with were friendly too which made the process super fun! I d definitely recommend the Powder House and will go back any time I m in the market for new gear.

The staff here are very knowledgeable and took their time helping me find everything I needed plus some extras!

No complaints, they had everything I needed for the season!

I've rented ski's here for about thirty years. The staff is always great. The equipment is always good.

Clutch! Brought our skis in for a tune up the night before we needed them and despite being extremely busy, the guys had them ready by 8am the next day.

This place is amazing. I bought my first pair of skies here. I am so happy I did. The people really help you. They are great price too. When I need new skies I will definitely go here. I was even better than some Utah skier shops. So when I up at my boyfriends cabin again I will stop here for more ski gear.

So I realize they are busy, but you really don't have to be a Dbag when new people don't know what you are talking about, otherwise solid equipment, and very reasonable pricing.

Super nice seemed like family owned. Really good quality gear. Great customer service

Cheap rental equipment. Staff is not always super friendly.

This place is great! They rent paddle boards and all kinds of other river equipment, even after peak season ends and many others have stopped renting. Staff is super helpful and prices are reasonable. They also have used demo skiis for sale.

My family and I are getting back into skiing. I needed new boots and the Powder House was my second stop. The selection was good and the prices were fair. What really made my stop a 5 star experience was the staff. They were busy, but still managed to be helpful. Tor helped me with my boot selection and spent at least 30 minutes with me answering all my questions while fitting me with a new pair of boots. He didn't try to over sell me either. He actually listened to all my requirements and narrowed the options down to two sets. I very happy with my new purchase.

I was racing in Masters race the next day and the pro shop put a race wax on my super G skis while I waited, great job!

No time for customers. Falsely states inventory on hand. And generally operate with an arrogant attitude. Can't recommend at all.

Response to owner:
I was not looking to try on a boot. I was only looking to find out if you carried a particular boot. The employee I asked was not helpful and dismissive, in addition to actually telling me you carried something you don't. Not the first time I have had an experience like this at your business.

Great local shop. Friendly, knowledgeable staff. Awesome boot fitters.
The only improvement would be if they carried some indie brands (e.g., ON3P).

Friendly staff on our visit. They were crazy busy and we got friendly good service.

Rented snowboard and boots. I wear a size 10-10.5 in street shoes. The tech said I needed 9's to give me more control of the board. Long story short, I had to quit boarding after 1/2 a day and feel like both my big toenails are going to fall off. My try a more knowledgeable rental place.

Update- The owner called me personally and apologized for my experience and offered me a full refund for my rental and a credit for my next rental. Really says a lot about an owner and his business to reach out to make things right.

Currently they are remodeling for the end if the season. There is not too much clothing or equipment left. During the ski season, they have a lot of ski and cold weather items.

Not a big selection but a good location and nice patio furniture in Summer.

I had such a great experience here getting fitted for snowboard boots! Matt was super knowledgeable and friendly and found the perfect boots for me and made just the right adjustments for the most comfortable fit! Definitely recommend!!

Helpful people immediate delivery of exactly what we were looking for, Thanks

40+ years of service, friendly and knowledgeable, with service for the expert to the novice downhill, nordic, or cross country skier.

New to town, wanted to support a local shop. Went to a couple other places first and couldn't get service. Walked in here, despite being busy I quickly recieved knowledgeable service and they took the time to help be get exactly what I needed.

This shop is full of pompus posers, especially the ski shop, their selection is terrible, and the over all store is straight out of the 80s. Put it this way I needed 1 nylon strap for my pole, they had a bucket full of them, and they were going to charge me $10...yeah right. Skeejers ski shop is head and shoulders better selection and gave me a free strap. Please never go to powderhouse.

Good condition ski rental, professional and kind staff

Great place to get your ski boots. I'm not an easy customer at all when it comes to ski stuff, but Kyle happily helped me find the right boot for over two hours. Or at least hid his annoyance well :) The important thing is they got me in the right boot and back on the mountain by the next good snow day.

There end of winter sales are great good stuff at great prices and good people to work with makes this a great place.

Super helpful staff. Helped me find ski socks and Hot Chili's for my five year old. Good selection of ski boots, skis and clothing for our whole family. We also were able to rent skis and gear.

Very great service, good equipment, and very organized for pick up and return of rentals.

Got molded intuition liners and boot fitting done. They're patient, informative, and do whatever is needed to make your ski boots comfortable with performance. The boot fitters seem very well trained and experienced. They also have "cute sweaters" for my wife and a great gear selection for skiing and snowboarding.

Pretty high priced, told me snopasses were $5 when they were really $6, small thing but I had to borrow money from my friends for it.

Shop owner knows what he is talking about! Thanks for the info!

Very knowledgeable and patient staff at the Powder House. I d recommend renting the night before (bc it can get busy!)

Cannot recommend this place enough. Winter or Summer, rental or purchase (and Amazing Patio Furniture). If you need ski/snowboard boots GO HERE. Fantastic experiences with their expert boot fitters that really work hard to make sure you are getting the right fit for your alpine adventures. I have challenging feet - and have skied uncomfortably for years - I now have virtual "bedroom slippers" thanks to the staff here.

Really friendly staff and they always have enough of them! This place gets really busy around 5 but they're quick to get to every customer. Great customer service and you get a discount on rentals if you bring your last receipt in!

Andy did a great job of asking me questions about my ability and plans, explained the options for my snowboard boot purchase, measured carefully, and then came up with multiple good choices for me to consider.

This place was super convenient, very helpful and a good value. Our family rented rafts for the afternoon to float on the river. The staff was patient and helpful with our large family.
We will be back!

Friendly staff, was helped almost immediately. Had what I was looking for. Well stocked store and clean

Great little shop with excellent rental services at a fair price. Only reason for four stars was a misunderstanding with management which was resolved relatively promptly.

Incredibly knowledge staff. Travis helped me get fitted for new boots. He spent ample time making sure I found what I was looking for. Professional, hospital, and well versed. Hats off to Travis for exceptional service. Highly recommend! And shout out to the guys back for a great tune!!

Yewww, everything a ski shop stands for, great cozy environment.

Very knowledgeable staff, friendly and makes an honest effort to understand what customers want.

Every time I call or go into Powder House they always give phenomenal advice and service. Thank you guys for being top notch!

Great customer service. Lots of deals and extremely knowledgeable. The season lease program is the way to go, especially for kids.

Been going here at least 20 years. Never been disappointed

Great staff & quick service for renting skis for the week.

This was an intensely scientific and a luxurious experience! Kyle was incredibly knowledgeable and so helpful! The attention to every detail of my foot was impressive. The owners are really invested in their employees being the best and were very down to earth and kind people too. I am now a life long customer.

Great fast service and lots of equipment at a fair price.

Local specials i.e. ski rental for a couple of hours in the afternoon $20. Fun people

I love it here I now get everything here for winter sports. Like my jacket, pants, boots and etc... Nice staff, will help you and you have questions or anything. Recommended

Convinced my friend to get one boot size too small, which made it hard for him to ski.

They were rude when we mentioned the result of the bad advice.

Next time I will have friends rent at Mt Bachelor instead.
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Update overhead someone else who rented the wrong size skiboots there. Do they run out of sizes and convince people to get the wrong size?

Friendly, helpful, and informative! They also have the best prices for snow gear I've seen around.

Awesome ski shop! Great customer service, the absolute best boot fitters, and good prices, much nicer than up at the mountain FYI. Love that it's on the way to Mt.Bachelor. Have gotten skis waxed and tuned countless times here. The hours are perfect too; open before and after the mountain. HIGHLY RECOMMEND here. Best place for all levels of skiers and snowboarders and especially for VISITORS.

Very knowledgeable techs and gear folks. Nice as well.

My experience with the staff/ owners was absolutely amazing. Very knowledgeable, and helpful. Thanks Powder House.

Powder House is the best ski shop in Bend. I thought I could save money by buying ski boots on Pro Form. However, they broke through an act of god. Andy a Sales Rep at Powder House still took care of me. He worked with the manufacturer to get me new boots in under 24 hours. No amount of savings is worth the cost of not having customer service. I will only shop at Powder House for ski gear in Bend.

The Powder House is fantastic! The owner's and staff are quite knowledgeable and helpful. My family has been renting skis and snowboards from the Powder House for more than 15 years. I highly recommend using the Powder House whether you are renting skis or need ski or snowboarding apparel.

Very friendly and helpful. Rented skis for the day and LOVE that they have an outside drop off so you can just drop and run. Good and reasonable prices. Keep up the great work

Amazing staff and total pros. Highly recommended for a great experience!

Great staff, great selection, and helpful assistance. Competitive prices on rental gear. Place can be busy on the bigger days, is in a convenient location as you return from Bachelor back into Bend.

The folks here are so friendly and courteous that you just want to stay and chat for awhile.