Porsche of Arlington VA Review

Nick Segedi spent 4 hours with me so I could trade in my Boxster for a Macan Turbo. Great service to get a great car.

What matters at the end is how issues are resolved by a dealership.

We bought a pre-owned convertible that was presented in AS-NEW condition. When we test drove the car, the top wouldn't open and they took it quickly back into their shop to "fix" it - we have been told that this happened before but it was only a kinked cable and everything is good.
Upon arriving at home (4h way), the top wouldn't open again and turns out it is a well known issue and requires a few hundred dollars to fix.
Unfortunately, they are ignoring our calls and emails - we are too far away to drive by and confront the GM with this issue, so will get it fixed locally.

This is very disappointing - we have never experienced such a lack of responsiveness and accountability by any car dealer, let alone a Porsche Center. If they ignore smaller problems, I wonder how they'll treat you if you have a bigger issue?

As someone else pointed out, they're not the only Porsche shop in the area and stop caring/responding once your purchase is complete.

If you are looking to purchase a Porsche do not go here. The staff is unprofessional and they are full of lies. I have been given the run around to have a few scratches on my bumper fixed that was promised in writing at the time of purchase. Apparently they want to fix it at the cheapest price and haven't been able to find a body shop. Willys Lovince is the biggest liar there and I am considering taking legal action.

From 1985 to 2013 I've owned BMWs. Out of curiosity I toured the Porsche of Arlington showroom and entered a new world of German engineering and craftsmanship. The salesman, Antuan Bouyea, was patient, informative and attentive to the needs and questions of myself and my wife. It took two visits but after we finished I was sold on the product and service. To date I've bought three porsches from this dealership and have promised them all my future business. They make the entire process stress free and manageable. I congratulate them on their expansion/modernization efforts and pursuit of continued excellence.

This place has a lot of expensive cars. They also had a lot of used cars that weren't quite as pricey.

I had extremely great service with a salesman that goes by the name of Zaid and I truly recommend to do business with him he really takes his time and goes through every detail of the car. Overall I had a wonderful experience.

Simply didn't care. Did not follow-up? Take it or leave it attitude.

The buying experience was top-notch. No pressure, no games. Kareem is a consummate professional and was able to answer all my concerns and questions. Would recommend to anyone in the area looking for a new or pre-owned Porsche.

During my recent to Porsche of Arlington looking for a new vehicle for my wife, I met Willys Lovince and add such an impression to me that I will go back to purchase a new Macan for my spouse. Willys was knowledgeable, attentive, and patient. Even though I told him that wasn t there to make a decision purchase right then, but he took the time to go over the vehicle and explain everything to me. I will definitely purchase this vehicle from Willys and definitely recommend the dealership.

Mr. Wood warmly welcomed me into his dealership. Although I was mainly 'window shopping', Mr. Wood took the time and care to listen to my wishes, and gave me a top-rated introduction to the Macan. He truly exemplifies a Certified Brand Ambassador! Although I was not ready to purchase that day, Mr. Wood understood my planning process and time line. If you are looking to buy a Porsche, go see Mr. Kody Wood at Porsche of Arlington. Thanks Kody!

Purchased a new Porsche Macan S for my wife. Amazing product first of all and their customer service is top notch. Junehee Kang from Arlington Porsche helped us through the process. Highly recommend this location and Thank you again Mr.Kang for your patience.

For many years I was a satisfied sales and service customer but no more. Overall customer service at this dealership has steadily declined over the past two years to the point where I no longer take my three Porsche's to them. Unfortunately I can no longer recommend Porsche of Arlington and suggest you take your Porsche business elsewhere.

I recently purchased a pre-owned Lexus ISF from this dealership. I had been looking for this model/year for quite sometime. Throughout the process Nicholas was thorough and knowledgeable.He was able to fully explain all of the services offered and made the car buying experience an enjoyable one....he even bought me lunch :)

I definitely recommend him if you ever stop by and are in the market for a new vehicle.

Before stepping on the lot, we did a lot of homework. However, Salesman Scott Goldwater was able to provide a great deal of information. He suggested a superb test drive route. Scott was attentive and made our car purchase experience a great one.

I recently purchased a vehicle from Porsche of Arlington and my sales person was Zaid Hamed and he was awesome to work with. Buying a car from him was a a great and easy experience. Zaid was always available and extremely helpful and answered all of my questions. Top notch customer service. Donald in finance was very helpful and made the process very simple. Working with Victor, Zaid and Donald created a great overall buying experience. A+++++

Sami Elkabir and Mike Chauca worked with me for an 18-month period to secure a coveted 991 GT3 allocation and were tremendous throughout the entire process. Always gave me honest, no-nonsense advice during the wait for the car, the global GT3 recall that slowed down deliveries, and were a great source of advice when it came to options on the car.

Incredibly responsive to emails, phone calls, and helped me navigate the complicated process of securing a real supercar.

Highly recommend Porsche of Arlington to anyone and with their new dealership building opening soon, will be the prettiest ambiance in the DC area as well.

Super convenient (5 mins away) from DCA airport helps a lot too!

Thanks Sami and Mike for all of your help. Couldn't be happier with the car or the customer experience.

- Ken

Two very good experiences shopping and test driving a second hand Cayenne and Panamera. Scott G is great to work with. Takes long when Manager is consulted, otherwise 5 start service

Got a good deal on a solid car and got treated right. Working with Ruben and the nice young lady at the front desk was a great experience. Wasn't able to work a deal on my BMW 535xi trade-in, they tried to low-ball me there. Ask for Ruben, he is a cool dude who will work to make sure you are satisfied with the car you are buying. I was able to take a business-like, pragmatic approach to buying a car here and it is much appreciated!

Had great experience at Porsche of Arlington.Excellent dealership.
Nicholas Segedi is polite,professional well mannered and extremely knowledgeable.
He explained in detail and and made our buying experience-wonderful.

Appreciate the excellent hospitality of Mr. Sami.

AVOID the service department. They will lie to you. They will over charge you. They may even sabotage your Porsche.

Went in to have a spare key made. Drove to my mother's in Pittsburgh the next day. The car drove fine the 280 miles. Next morning visited a friend 1 mile away and check engine comes on. Ended up having the car towed to a transmission place after it didn't start at my friends house.

Transmission shop diagnosed the faulty neutral/reverse switch. After the repair was completed I talked a bit with the mechanic/owner. He had replaced a lot of switches before, not necessarily all neutral/reverse, but he is also a Porsche owner. He said he had never seen anything what he found with the switch he replaced. It was more or less melted.

Perhaps a strange coincidence... I'll let you decide.

This was not the first time I had a negative experience with service at Arlington Porsche.

Scott was very helpful and informative on the product and helped explaining the vast range of models there were to offer.

Arash was gregarious and exceptionally knowledgeable about all aspects of the vehicle that captured my attention. The test drive was the most enjoyable I've had the pleasure of experiencing and I strongly recommend that anyone interested in a vehicle at Porsche Of Arlington ask for Arash at the door. The negotiation and purchase process was as tranquil as it was seamless.
Naseer, the GM and Von, the business manager, went out of their way to personally assist me with my loan provider. The cherry on top was that I was in and out of the finance office in five minutes flat.

Great buying experience with Johnathan Jump. Highly recommended.

If you using your extended warranty you get more for less

Excellent service! One of the best car buying experiences I've had. John was extremely professional and knowledgeable. Will certainly consider buying from them again.

No hassle, and friendly staff at Porsche of Arlington. Mike C. was very attentive and made sure all my questions were answered. They my first Porsche buying experience wonderful

Scott Goldwater was amazing, helpful, and the reason why I chose to purchase my Porsche Panamera from Porsche Arlington.

Words can t describe how upset I am right now. I ve hesrd of blatant racism but don t really experience it in liberal areas like Arlington. This place has proven to be the exception.

Great team, great service.. what you expect from a Porsche.. thank you.

I bought a pre-owned Lexus GS 350 from this dealership. First of all they were offered examplary service during test drives and the purchase process. Few days into the purchase I realized that one of the door was loose and wobbled a bit while shutting it. There was some wind noise as well. I spoke with the owner of the dealership and shared my concern. He was super nice , got my car in to service, issued me a free rental for a couple of days, and got my lexus door repaired from their body shop. The door works great now, just like the other three doors.

Now how many dealerships of pre-owned vehicles provide this kind of service after few days of the purchase. I am super-impressed by their customer service attitude. Essentially they showed that my satisfaction was important to them.

Thanks you Porsche of Arlington...

Thanks to Scott, the sales associate, I could not be happier with my experience at Porsche of Arlington. He made the process easy and enjoyable. Highly recommend asking for Scott!

What can I say... Scott Goldwater is a class act! Prompt, courteous, and follow through gets all 5 stars. I am an out of state buyer in a different time zone, his availability and timely response was none the less accommodating. I purchased my Supersports sight unseen. I was confident in Scott s ability to get the job done, he did it with ease. Mr. Goldwater picked up where the finance department lacked, because of Scott I decided to stay and do business. Thank you Scott! I will be back for a GT3RS when the time comes.

AC
Seattle, WA

Bought a used car. Had a pretty good experience. Would recommend to a friend. Ask for June Hee. He was helpful.

Amazing service and wonderful price for quality better than carmax and carvana I know because I tried the others got the best car I wanted and payed less than I thought I would. I would also like to give a special shout out to Kelly in Sales ,she was Super perfect professional and great sense of humor made the entire process fun and enjoyable. Highly recommend this dealership for any sales or service you have on your car or next car.

Wow! Patrick Avery at Arlington Porsche has me hooked on the Panamera!

I recently saw this car on the road and had to get into the dealer to learn more. I had the pleasure of working with Patrick Avery. This is the quality of professional I expect to interact with at a luxury car dealership. He was personable and really took time to make sure I was a well informed customer. Also, best of all he was knowable in specific details for example the Panamera powertrains, from the 330-hp V-6 to the 550-hp twin-turbo V-8 as well as two hybrid models. His product passion was contagious and totally surpassed my expectations. I have never had this type of customer service experience at other high end dealerships. That's the type of commitment and attention to detail I need and expect to feel good about my purchase.

Keep up the good work Arlington Porsche!

Great service and friendly sales people, the sales people are not too pushy and willing to work with your budget/limit.

Ash the Service department manager is great and very helpful.

Had a great experience from Junehee Kang. Helped me out through all the entite process, and still giving me updates about my car's requirements and everything. The place was also nice and neat and the staff were friendly and helpful. It's a nice dealership to try out for a great service and experience.

Can t say enough good things about Kyle and the service he provided. Professional, courteous and thoughtful. Great dealership.

I drove all the way down there from NYC to pick up the car. It was a 32k miles used cayenne. Next day, i found four wheels were severely damaged (scratches), one of the tires is not even the right size. Once I had a flat tire on the high way and tried to use the backup tire, i found it was damaged already. Other hidden problems my car has include almost wear-out breaks, glove drawer malfunction. If you want to buy used car from this dealership, make sure to check EVERY detail of the car. They will screw you over without a second thought.

I recently purchased a 2018 911 Targa 4 GTS from Porsche of Arlington on July 31, 2017, I really appreciated the subject matter expertise and assistance given by Junehee Kang (my salesman). From the brand ambassador to the GM, everyone was very helpful and knowledgable. Keep up the good work...

I went in to the dealership about 75% ready to buy a Panamera GTS. This was my first Porsche purchase and I was a little nervous about buying such an expensive car. Additionally, I wanted to know a little more about the car's features and the buying process. Kyle, greeted me and immediately eased my worries about the car. He patiently explained all the car's features and it's technology and even explained the terms used by the manufacturer (Porsche Doppelkupplung). He then explained the dealership's loan approval and buying process, which cleared up a lot for me. In short, he educated me about the Porsche-buying process. I will be forever thankful for working with such a sharp salesman for my first purchase. Great job Kyle!!

Came in to buy an used car. Scott is a great guy to work with. The whole process was very fast and I had a great experience.

Ben is the man!! He definitely help me through the process with ease!

Nice dealership. As an out of state buyer, I was able to communicate via email mostly. The dealership fee is rather high at $799. Although the salesperson Kody gave me a $500 discount after negotiation, which greatly helped to mitigate. When I visited the to dealership to pick up, I was greeted by professional staffs in a nice building. After I picked up my car, the license plate transfer took more than a month but Kody shipped a new temporary tag to me via UPS overnight before the old one expires. Overall positive experience.

Had a very pleasant buying experience working with Zaid at Porsche of Arlington. Zaid made the process smooth and went out of his way to make things easier for the full buying process.

Just purchased a new 911 from Porsche of Arlington.

The start of the visit was a bit rough with the first salesperson saying that "the sticker price is the price you pay and if this is too high, this is the wrong car for you. We do have other used car at a lower price".
A bit insulting because we never buy used cars and there is no reason for a salesperson from a high end car maker to act this way.
Luckily Mike stepped in and helped us. He was very polite and knowledgeable.
Outstanding service from Mike and the General Manager.
This is our second purchase here and I would highly recommend this group (but ask for Mike).

Paul

A1 service from the team at Porsche of Arlington! They are tops in my book!

Went in to purchase a used Panamera. I also traded in a vehicle at the time. Elie did a fantastic job. He was very professional during our time together. Every other aspect of the transaction was incredibly poor. It took nearly 45 days for them to pay-off the balance of the trade. The assigned temporary registration expired after 30 days. After many calls and emails the refused to respond and send me an updated registration. As they said they would. Still after 60 days I do not have my permanent tags. So I haven't been able to drive my new car for the past month. Both the sales and finance managers will not respond to calls or emails. For a luxury car dealership their costumer service and communication is extremely disappointing. I have purchased 4 cars over the past year and this has been and continues to be the worst experience. Because of the poor leadership and management, I would not recommend this dealership. Perhaps they will respond to this post as they have not to my previous 5 calls and/or emails. I am hopeful others will see this post so they do not end up ina situation like mine.

We had an excellent experience purchasing a vehicle through Porsche of Arlington. It could not have gone any smoother. We worked with Arash and he was very humble, easy to work with and truly a blessing. Excellent communication on his part. Would definitely recommend Porsche of Arlington to others. They truly went above and beyond for us.

Jim Handy and management worked with me to get me the price I needed for my trade in. They were a pleasure to deal with.

Porsche there is no substitute, do I really need to say more. Troy and the other service advisors are fantastic and customer focused.

I've been in the market for an SUV for personal and work use. I have spoken with Patrick Avery who has helped me in my efforts. He's been a pleasure to work with throughout this daunting process but more importantly, he knows his stuff! I would recommend him hands down to anyone looking to purchase a vehicle. He's great! Thanks Mr. Avery for all your help.

Great service all around here at Arlington Porsche. This was my first car purchase and Michael made it easy.

Wow! Kyle is the BEST sales agent I ve ever worked with in over 30 years of buying cars! My experience was first class... Kyly is patient, professional, extraordinarily knowledgeable, and all around superior car expert! Every step of the way, he was awesome! He came in the assist me on his day off and was extremely meticulous in his dealings. I unequivocally recommend seeking him out! I am 100% satisfied and will buy another car from him again soonest! Thanks for providing outstanding customer service... you wowed me!

I've owned 2 Lexus vehicles and comparing Porche's service advisors to the Lexus service advisors ... Porsche should have Lexus train them. Porsche service advisors are non-responsive and lack petsonality. To me, Porsche service advisors are like a Sears cashier.

***If you are looking at buying a Porsche, tell the staff you want to talk to Jonathan Jump. If he is not available, then ask when he will be, and come back then.***

Have been looking at Cayenne's and Macan's for some time, and after finding a pre-owned vehicle I liked, decided the pull the trigger.

Jonathan was awesome - test drove three cars, just to make sure I knew what I wanted, and was patient, amiable, genuine, frank, and preeminently competent throughout the process. Big deal when you have a toddler running around your show room yelling about how cool all the cars are. If you are looking for a no pressure, but well informed buying experience for a Porsche, make sure to ask for Jonathan Jump at Porsche of Arlington.

I'll be back when it's time to buy the next one!

I wanted to take a minute to review Porsche Arlington, but more so one of their sales associates: Leandro Rodriguez.

My wife and I were in the market for a new vehicle after losing our 550 Msport when a driver ran a red light and totaled our vehicle. While dealing with insurance, we started the process of investigating new vehicle options. I was a long time BMW fan, Audis were intriguing, and of course Tesla. I had to that point, never really thought about Porsche, but on a whim since we were in the area, we decided to just stop in and look .

Leandro was not a typical sales rep (maybe they are all great at Arlington, but we just dealt with him). He was kind, caring, talking to us more about us, our needs, our experience with the brand before even starting to look at the cars. He then took his time showing us several different iterations of the Macan (we had already decided maybe a more compact SUV would be good for the DMV area). He was patient as we test drove each model (GTS, S, Base) encouraging us to truly drive the car. It was unlike any car dealer experience my wife and I have ever had simply exceptional.

While ultimately, we found the specific car options we wanted at another dealer, we still came back praying that they had the model options we wanted so that we could give the sale to Leandro and Porsche Arlington. We likely could have ordered, but being a one-car family and needing a replacement ASAP it just didn t work. We are happy with our current Macan, but we will be returning to Arlington in the future for service, swag, and any future purchases where we have a bit more time to make the deal happen.

I can honestly say that without the experience that we had with Leandro we would have never really considered the Porsche brand. They are great automobiles, but it really was the personal touch that we experienced at Porsche Arlington (and Leandro specifically) that convinced us to join the Porsche family. They truly embody treating everyone as if they really matter, which is rare in today s marketplace. Kudos to the leadership and management at Porsche Arlington who identify talent like Leandro to represent the brand and store.

Michael Chauca and the sales staff were great. Tom in service was very helpful when I had service questions.

Fun place
Price and selection could be better

Overpriced, ridiculous service estimates and a general rip off ...

Jonathan Jump made thing very easy for me,he helped me during the visits I made and the test drives. Afterwards he kept track of the process. I wish every dealer have a specialist like Jonathan.It is obvious that Jonathan adds value to his company. Thank you.

I enjoyed my experience with the Team. I worked primarily with Karrim, who was extremely knowledgeable about the different models--performance, features, and sales. He provided lots of good background information regarding the fleet, particularly the CPO Macan series. The process was seamless, efficient and smooth. I walked in expecting to test drive, and due to excellent salesmanship, I walked out with a CPO Macan that was priced at a level more competitive than any neighboring supplier.

Scott is the man to deal with for any out of state buyer like myself, knowledgeable, patient, all around best sales person I dealt with.

The negative comments about this dealership are all true. I was going to purchase a jaguar xf from them. I had my own financing and called just to inquire about the car and asked the best price possible before I drove 3.5 hours to see the car.

The salesman stated that if I wanted the car at that certain price that I would have to put down a $500 dollar non refundable deposit and he asked for my credit card information over the phone. Of course I told him heck no. I hadn't even seen the car in person or anything. Then he told me I would need to fill out a application and give them my social.

I laughed and asked him was he serious. They were going to run my credit even tho I already had a check from my bank to purchase the car. If you read the guy's 1* rating below mine he said they ran his credit 3times.

To sum this all up I would say steer clear of this dealership. They are very shady and pushy. I still can't believe they asked me for all of my info and $500 dollars and I hadn't even seen the car lol

Very unprofessional and a prime example of why people don't like to deal with car salesman.

This dealer is very legit and professional. Scott is the sales to go to, he is very helpful and knowledgeable. He will try to get you the best rate from multiple banks to get the car you want. And they don't charge money for a credit check, however, they do charge a fairly high doc fee/processing fee. Highly recommended.

Kareem Dunlap was great he helped me get the best deal and can't me fully informed. Great dealership and great management no nonsense place very straightforward.

A truly exceptional experience. I ve purchased two cars from Porsche of Arlington and the team here has never let me down! Kody Wood is an outstanding representative of the Porsche brand and a dedicated customer service representative. I will never shop anywhere else. Porsche of Arlington and Kody have earned my business for life!

This was by far the best car buying experience I've ever had. Not only were they knowledgeable and friendly but they really had my best interests in mind. They took their time to match me with the right vehicle and made sure it had all of the specifications that i wanted. They focused no just on the sale bu on the experience. I would only buy my Porsche from Porsche of Arlington now and in the future.

Excellent dealership, family like atmosphere, from the beginning of my experience with Porsche of Arlington to the service lanes has been effortless(Thx Ash) It has been a sure delight. My sales team, Henrique and Nicholas, these simply are the most knowledgeable sales professionals. A professional and impressionable, purchase that will lead to many others. Thanks to my friends at Porsche of Arlington!
Vick, Terrence, you guys are AWESOME!!!!!!

I had a great experience! If you re looking to get into a Porsche contact Senait. Very professional and knowledgeable and will assist you very well as she did me.

Would like to thank Caleb D for providing an outstanding experience with the purchase of my car the service he gave me was outstanding. I ve purchased other cars before but this experience by far was the best thank you agin

I worked with Shahid Khan who provided a very good number for the car I was looking for. Porsche of Rockville and Tyson's couldn't come close to the offer. Shahid was very thorough explaining the paperwork and was very helpful during the shopping and buying process.

Horrendous customer service! Once you purchase the car, they stop caring!! My Porsche Macan is one year old and I have had 3 flat tires in 9 months!!. The staff keep telling me that it s because I m driving on roads with nails, etc. I drive the same route everyday and I had one flat tire in 10 years prior to purchasing my macan. Statistically the average driver will have 5 flat tires in a lifetime. And even if this was all due to bad luck, most of the staff members i have encountered are rude and unhelpful. It takes forever to speak with a person who can actually help. I have been waiting for my car and literally watching employees stand around and do NOTHING for the last 30 mins. There is clearly no shortage of employee socialization. Don t buy a car here or get your car serviced here!

Worst car buying experience. Slow and lazy sales men. The car wasn't even ready and the sales guy disappeared on me. Turns up 30 mins later and hands me over to someone else. I have an Aston Martin Vantage 2019 and I was looking to try their cabrio. After an hour I saw the 2nd guy chatting in the hallway with his colleague without any regard for keeping me waiting. The dealership barely had any customers. Smh. They are running the image of the brand. This is unacceptable and Porsche should hold them accountable for treating their customers poorly and wasting their time.

I purchased additional warranties and tire protection that They force you to buy at the time of financing ,sold the car after 3 months and having a very difficult time to get my refunds.Friendly advice "Do not buy any additional warranty" It is all scam and lie.There are better and more transparent dealers.

We know Derrick Pullen as an excellent salesman! He's an expert in his field of sales and i highly recommend him to all.

We purchased a pre-owned Lexus RX 450h from Porsche of Arlington! Kareem, Mike, and Terry have given us great service, very professional and friendly! We love the vehicle!

I had been looking for a Porsche Macan, used, with low miles. I finally found one online, and the internet manager, Michael Chauca, was my point of contact. Michael was responsive and answered all my questions. I now have what I wanted. Many thanks to Michael and the staff at Porsche of Arlington.

Stellar service at the parts department. Cold reception when I inquired about your cars until I left in my Panamera. I now know first hand why others recommend Porsche of Annapolis. Thanks Porsche of Annapolis for answering my questions and selling me what I wanted.

I recently worked with many members of the Porsche of Arlington team to complete a purchase for a used Infiniti on their lot. I won't go into a terrible amount of detail, but complications arose on the financing end. Instead of just dropping me and tearing up the deal, the whole team which was spearheaded by their manager Sami who was assisted by Michael and Antuan, worked tirelessly and went to bat for me numerous times. It impressed me that the manager of a luxury dealer of this caliber of vehicle would throw himself into the fire for me instead of just pushing me to someone on the floor.

I understand that this is a business and it exists solely to make money, however this group went far beyond that in understanding my situation and to help me get into an AWD car before the winter sets in. If, in the future, I ever am in the market for a Porsche I guarantee that this will be the lot that I go to. If this is how they treat a customer who is only looking to pick up one of their lower priced used cars on the lot, I can only imagine (and I witnessed several times while waiting) how they treat prospective $100k buyers. It is an incredibly friendly and accommodating environment, and I have a couple of executives at my workplace in the market for upscale luxury who I will point in this direction.

Don't take your vehicle here unless you want bad service. I brought my car here because the seatbelt buckles in the rear wouldn't work properly and also because I felt a shake between 60-68 mph. It was raining when I pulled up to the service lane. There were three cars under the covered area. I waited and waited for someone to finally move the vehicles so I could pull up. Waited more for rep to check me in because it seemed to be only one person working. They told me it would be 4 days for parts which was fine. On the fifth day I had to call to check on it and was told only one came in.. the other identical part would be another 5 days. I was also told by the rep that he drove my car 80+ mph 4 times and didn't feel anything. I'm thinking to myself... did I tell you to do 80 mph? I said the issue was at 60-68 mph. I was fed up so I went to get my car and took it to Bethesda porsche. They were much better and communicated effectively. My vehicle was done when they said it would be and they cleaned it. Even though it's much further I will only be taking my vehicle to Bethesda from here on. Save yourself a headache and don't go to Arlington.

When I arrive to Porsche of Arlington I needed guidance on my Cayenne. Michael Chauca provided me with his expertise on areas I was looking for and with that it was history. His knowledge, experience and professional understanding of the choice I made in my life was a lot easier on choosing my Cayenne. I would like to THANK Mike til this day which I still have his advice on making matters comfortable for my family and I with my new Cayenne.

Jim Handy is the MAN! Great service and a dedicated professional. If you are in the military then come here.

I purchased a used car here back in January. The dealership failed us in several ways.

1 - David "Tex" Robinson was a hassle to work with. Aside from the typical salesman "vibe", he clearly attempted to misdirect us a few times. The most prominent was when he said he'd talk to his manager about a price, and then stood behind a car instead. Seriously, dude? More minor points are regarding cosmetic repairs that they claimed would be handled by a sister dealership, and then throwing that out the window. Is it too much to ask for, for a salesman to be up front about what you're getting? I hope this guy gets fired, I shouldn't have to work with a slime ball to give someone my money.


2 - I got a call in telling me that my tags had arrived. I went in- no tags could be found. I waited a couple more weeks, right up until my temp tags were about to expire, and then called in to get a status, and believe it or not, NOTHING had changed. They were able to rush a tag in (somehow), and they got me set up the day my temp tag expired. This was inconvenient because I don't live near the dealership.

3 - My car didn't come with a spare tire, or a jack stand. I probably should have checked these things, but I guess I never thought they would be missing from a vehicle I purchased at a dealership. You live you learn. I'm in the process of working with the used car sales manager about this, but it's very unlikely that they'll do anything about it. I'll update the review if anything changes.

They have damn good coffee though. I'll give them that.

Excellent car buying experience with my salesperson Senait Yemane!! She was very reliable, thorough and catering to my every want/need. Senait made me feeling very good about my decision. Outstanding customer service!!!

I'm the only owner of a 97'993C4S and active on the rennlist and the Pca Potomac and always come to buy parts & check out the cars and a while ago for some recalls. The sales and parts side is always polite and ready to help but my last two visits to the service dept was not something I'd praised about last year I needed the radio code since my battery died and came to request the code the guy was a complete stiff, and now I needed an estimate for some maintenance issues the guy seemed like he rather had me gone quickly. By reading other reviews on the service dept. here seems like avoiding it is the best route.

Charged me for the full maintenance, even though they said that it didn't need it. The car had a new engine installed previously, they were going by the mileage, does that make sense? If you are doing engine maintenance, then go by the mileage of the new engine. Aside from that, the sales staff is knowledgeable and not pushy.

Please understand as you read this review that I do not work for Porsche of Arlington nor do I have any relatives that work for Porsche of Arlington and finally that my profession is not anyway related to automobiles. In addition, I am not receiving any compensation or discounts whatsoever for this review. My car is already bought and the sale is complete so there is nobody twisting my arm to write this review. Finally, my time like yours is very limited.

However, it would be an injustice if I didn't share with you my experience at Porsche of Arlington as it was without question the most professional experience I have ever had with an automobile dealership, and No this was not my first Porsche.

Plain and simple the staff were not pushy they were professional, they were not manipulative they were straight forward and informative, they did not present obstacles they offered solutions, they treated me with respect and at all times they made sure if I needed anything I received it.

There were also several opportunities where they could have attempted to add charges to the sale or what I refer to as nickel and dimed me, however they did NOT nor did they attempt to do so.

Quite honestly, the whole experience was pleasant and impressive. Yes, the Porsche is a class of its own, however so were the professionals representing Porsche of Arlington. It's without question I would recommend anyone to Porsche of Arlington, and in fact I will any chance I get.

Last but not least, I recommend asking for Nicholas and Kevin for sales and working with Justin in Finance. I have Excellent Credit, not just by my standards but that of the reporting agencies so I knew I would receive a great finance offer, however Justin shocked me with the excellent rate he offered me which I gladly accepted.

In conclusion, I hope that not only do you have the opportunities I have to experience a Porsche but also that you begin your experience the right way like I did and deal with Porsche of Arlington.

Joe M.

This is my second Porsche bought from the Porsche of Arlington store. From start to finish, the best customer service all around. Terry Long, (finance director) Nacir (manager) and Mike Chauca (Porsche Sales) always make us feel like VIP's.

I had the pleasure of working with Scott Goldwater. Scott was one of the most knowledgeable salesperson I have ever had the experience of working with - especially in the car business. Not once did he apply any unwarranted pressure or sales tactics to get me to proceed with my purchase. He solely relied on professionalism and a fantastic display of knowledge of the Porsche products and brand. I would highly recommend him if you are looking for a smart and informative liaison to your Porsche purchase.

Recently bought a used car with the help of Junehee. He made everything very easy for us and took great care. My wife and I appreciate the service Junehee provided and absolutely recommend to seek him if you're looking for an easy experience.

Scott Goldwater was patient, with us. Would recommend Scott if you are in the market. We just purchased a Cayenne. We first test drove in July of 2019 and then did not go back until August 24 to purchase. We let Scott know we were out of town and we're not going to buy until the end of August, followed up with all questions. It was a pleasant experience to purchase our very first Porsche. LOVE the car!

An overall great experience at Porsche Of Arlington, Kudos to whole staff with special thanks to Mike Chauca!! Thanks Again