T R

Review of Porsche of Arlington VA

What matters at the end is how issues are resolved...

What matters at the end is how issues are resolved by a dealership.

We bought a pre-owned convertible that was presented in AS-NEW condition. When we test drove the car, the top wouldn't open and they took it quickly back into their shop to "fix" it - we have been told that this happened before but it was only a kinked cable and everything is good.
Upon arriving at home (4h way), the top wouldn't open again and turns out it is a well known issue and requires a few hundred dollars to fix.
Unfortunately, they are ignoring our calls and emails - we are too far away to drive by and confront the GM with this issue, so will get it fixed locally.

This is very disappointing - we have never experienced such a lack of responsiveness and accountability by any car dealer, let alone a Porsche Center. If they ignore smaller problems, I wonder how they'll treat you if you have a bigger issue?

As someone else pointed out, they're not the only Porsche shop in the area and stop caring/responding once your purchase is complete.