Pontofrio Reviews

I was very well attended by the seller. I recommend!

I really like the Catete store
Ancient and wonderful sellers never failed.
I made a purchase and hope to arrive on time.
Cool store Catete.

Good service, well trained technicians and attentive staff. Buy fast and easy.

Only the attendance of the employees is legal, the rest needs to improve, especially valuing the buyer and facilitating the information after the buyer closes, the direction or management should be the responsible think.

I've had problems with this store for some time. I bought a circulator and on delivery realized that the control was defective and came back requesting another that was denied me and had to be at a loss with a product in half and already paid. Pontofrio never again!

I didn't find what I intended to buy, however, Pontofrio is great.

Well attended by the seller Elias !! Very attentive

Employees do not know the product exchange system purchased over the internet, regrettable

Regular attendance. Bureaucracy to pay and receive purchases. Workable prices.

Overall in all stores and website.
The millionaire twisted promotion 1 million.
A fraud! I tried several times to register and the site is in constant maintenance and you can not was passed back!
A scam !!!!!

my only experience in this store was only a dismissal exam ... which was considerable quick ...

It's Saturday. I was all day since 9 am awaiting delivery of the goods. It's seven o'clock and nothing. I called customer service twice and was told that the product was in the truck. The second attendant was completely rude and stupid with me and I wasn't even being discouraged with her.
Conclusion: The product did not arrive? Screw it! You already paid for it ...
I never buy anything in this store again!
Too bad you will be treated with little case and disrespect. ZERO score for them.

A store that has been in the market for a long time but is lagging behind in deliveries and a manager that does not deliver on what it promises.

Good service. But the best option is to buy on the website and pick up at the store, so as not to pay the freight.

Very good, especially the attention of the seller Mr. Carlos

Poor service:
I went in the cold spot of Catete to buy a 43 43k LG TV. When it was all right. They brought a Philco 43 4k at the entrance saying they had no stock.
And on the note was this television.
Saying it was good. I took it anyway.
When it was installed it did not enter the blue-ray on the HDMI input which I found to be defective but it got on another television in the tour and the guy from the setup at the knew how to explain just another device picked up. Now even the control is defective despite being under warranty and very little time of use.

Great place good service just need to lower the prices of some things for the end consumer to give a discount on money or automatic debit

Well I found the washing machine I was looking for and had not found on the internet, so what can I say: perfect!

Worst shop in the world !!!!! Only sell, but do not deliver, do not exchange, do not answer, do not return ... treat the customer made garbage!

Products well exposed, prices compatible with the competitor. I went into the store with my husband we were researching washing machine price only one seller we approached and informed him that we were researching about the quality and price of the equipment we need to buy. The seller made us feel comfortable, but I confess that we miss a caring professional to present the products and possible offers and maybe we could even close a deal.

Excellent service and prices that fit in the pocket

Good service, fast payment and product within the expected value. The store is kind of poorly maintained, the layout of the products could be made more carefully.

I really enjoyed the service I have in the cold port of catete the manager ADRIANA solved my problem quickly and very patiently. I recommend the cold port of cathete, the la manager really does a good job I really enjoyed the service. Congratulations.Arlete Leonel M Correia

-I bought a sofa and a dining room at Ponto Frio-Catete. As for the couch, that's fine, but the dining room was unfortunately not the one. At the time of the purchase, I told the salesman, and pointed to the kind of More

Although the purchase was on Black Friday, the service was very prompt.

If it could, it would give -1 note. I bought a laptop that showed extreme slowness in use, but refused to change. Poorly educated manager, unprepared, no condition of being in the position he occupies. They sell second-rate products and do not take responsibility later.

Worst service in the world! I spent 20 minutes waiting for a salesman to show up, I called two but they told me they didn't work with furniture!

Only 1 box in the morning, slow service for that, but a good place to shop

everything is very expensive, in the store, you have to .buy at.site and cheaper., and a theft. cold spot

Terrible service, arrogant staff and little available to serve the customer.

Large store, with a second floor for furniture only. Very well located, close to the subway stations of catete and Largo do Machado. Very good service and fair prices. Some things they deliver on the same day!

From the attendance of the vendors to being saved, housekeeping and delivery leave to be desired, very time consuming.

Loja has changed the opening hours due to COVID and does not put any notice on the door, bring your psychic to know the opening hours.

Good service. Punctual delivery and assembly of the wardrobe. The door rail needs to be replaced with a larger one so as not to get stuck in the first week. I await the assembler's return.