Pollard Ford Review

My salesman Tyson great guy and very helpful if you want a new or used car talk to Tyson

Laron was very helpful in finding the car we needed

I just bought a truck through them with Ryan Reed who is in my opinion the best car salesman in Lubbock hands down!!! Go see him!

Best service in Lubbock was what I received from Pollard Ford off of Indiana!!! I was hesitant at first because they always look so busy. Did not realize how many cars they sell and when I drove up I was promptly greeted and my concerns were noted. Thank you to the mechanic who worked on my car and thank you to David for addressing my concerns and getting me back into car !!

See Al Ledesma best salesman cares about his customers

Jarred Owens was an excellent salesman and got me into a truck when nobody else could. He went above and beyond and made sure I was taken care of. I have to say I wasn t a fan of pollard before HOWEVER after working with Jarred, Nathan, and Michael I will definitely be back! I got a Nissan Titan and it was beyond anything I could have imagined. Thanks guys for all your hard work I love my new truck!!!!!!!

I was promised I would have new tires, the non working radio fixed, and the non working driver seat motor fixed when I bought my truck. I got new tires a month after purchasing the vehicle and haven't been contacted back about the other issues that were supposed to be fixed. It s been two months. Joe will say whatever you want to hear to get his commission but doesn t really care about the promises he makes to his costumers.

I just want to say that Ken worked really hard with us and for to get us in what we wanted. Thank you again Ken.

Taylor Bell did a fine job on explaining product and presented it very well. Non pressing and did a good job defining benefits of product. Good experience and currently considering product.

I have had the very best experience with all the employees of Pollard Ford. My salesman Matt McDonald went above and beyond to fit my car buying needs. I would recommend Pollard Ford to anyone who is looking for a vehicle.

Victor Morales was a very Professional Salesman. He definitely made my time worth it today. He explained everything very well and was there every step of the way!!!

I was sent as a reference by a wonderful friend. I got everything she said I would. Friendly, professional, in it to win what ever vehicle you need or want and at a great price. Very happy with this business and how knowlagable the workers were and how helpful they were. Looking forward to sending more friends your way and doing more business.

Did a fantastic job, fast friendly service. Quick call backs, great updates and couldn't be happier with the quality of work that they did. Thanks and God bless.

Terrible service, they don't value your time, and beware their used vehicles - have your mechanic check the vehicle over before you buy. Their attempts to "make things right" if you find anything after the sale are half-hearted and pathetic. 0/10, would not go again.

I just have to brag on these guys!!! They got me into exactly what I wanted and didn t stop trying for me until I was satisfied! Definitely recommend!!

Excellent salesman, was upfront and friendly and took me around the lot to see if I found a truck that caught my interest. Once we found one he lead me through all the paperwork, got me a deal and had me on my way. 10 out of 10

I'm a first time buyer... I was so happy and excited to take a car home so we wouldn't have to walk with the babies anymore..so after 11 months I payed on my car never late even payed early it started stalling so I take it in and I was geranteeda car and the and just got the run around got my hopes up then just to be let down and told I did need a down payment when i was told forsure no down payment... so after that we ask what our selection was. So we look and we know what we should check for so the ones they had were high in mileage and so we take the only one that was okay so we take it and test drive it but I also get it checked by an awesome transmission shop and it was bad the transmission was going to give out at anytime the internal mode switch was reading no start/wrong range so we take it back and yet again we r giving the run around so we try the envoy but the dealer said the alternator was out and gona get replaced go back for it at 10am the next morning so another day lost I started Monday it is now Friday... so Saturday morning I called and I get calls stating that I'm calling to much and I need to stop rushing them and if I call one more time I can take my down payment and so down the street somewhere else!!!! So the dealers boss calls and says we need to bring the buick back and do the paper work or get something else they have lined up... so I ask him "so ur saying I can either take back the buck with a bad transmission and what not... take the envoy and they are not gona fox nothing and if it messes up on us we have to pay for it to get fixed... or go back for our car we r trading in"... So he tells me those are my options.... so I'm a customer with a great payment history and a down payment and I get treated like shot when I would walk in to Pollard on Ave. Q its like no one sees us no hello nothing how rude so I'm basically being told sing ur paper work pay the down payment and drive off with a car that's going to break down like real soon.. or go back and pick up my trade in as a first time customer my experience was awful never again will I refer anyone to them when at first I referred people almost everyday... so now my children will be walking in this crazy Texas weather!!! 3 1 and 8 months thanks for the disappointment and getting our hopes up and lets not forget thanks for making me lose a whole week of work just to sit at Pollard like a fool for nothing and losing my job I had just started there!!! Worst week of my life I have no car how do I get to daycare and work!!! Thanks for the let down now I dnt even want to try any other dealership.... i will just keep on praying my little family gets blessed soon so much money I put down and on my payments just went to waist and I have nothing to show for it I wish things would have went different I really liked you guys till I seen how they treat peoe IF YOUR BROKE..YOUR JUST A JOKE!!! That's how they made us feel anyways

I've heard some horror stories about this place. Esp in service.

If you want to be taken advantage of, this is the place to do so! I had my 1986 Ford Mustang 5.0 GT T-TOP here for services and was very disappointed to say the least!! What fired me up the most was paying a lot of $ for a rear seal on my transmission which was causing a leak, and the service wasn't even performed!!! Not only that, a quadrant which helps to actuate the clutch to have it go right back out a couple of days later which leads me to believe the tech not only failed to know my knowledge about that car followed by the technician only lifting the clutch pedal all the way forward following slowly depressing it to the floor. That in return self adjusts the clutch and readjusts the quadrant, not to mention wasting my time, missed work, etc.!!!! What a failure as a technician!!!!! Little do they care to know, if that would of caused me a wreck and how unfairly was taken full advantage of, I would of sued the life out of that dealership!!!!!! Shame on the dealership and tech!!!!!!!$

Joe Gonzales was amazing to work with! He made the deal an easy, stress free process. He returned my calls promptly and followed up on everything I requested. He eagerly made the deal work to fit my budget and exceeded my expectations. He always had a great attitude, even after the sale. Joe was super easy to talk to and never pushy. He had the vehicle delivered to me out of town, even on a holiday. I would recommend Joe and the Pollard Ford team. I received a great price and great service. Very happy!

Ashley got familiar with what I wanted and offered several options. I ended up with a vehicle that I didn t even know I wanted. It was the best deal and vehicle I could have gotten and I could not be more pleased with my experience or purchase.. I was set on another brand but Ashley suggested I try my Ram. I ended up coming back to it and testing it over the weekend. I found things about it that I loved and when I did a list of pros and cons, there were a couple of cons that were irrelevant after all!. This was my first time dealing with Pollard but have dealt with Jeremy before. Again I had a great experience with Pollard and it s becaue of my experience with Ashley..

Ryan was very friendly and helpful in finding the car that worked for me. BUT pretty much how do u say, didn't tell me the truth!!! Said I could trade my vehicle in a year to get my for ever vehicle... Been
3 years now and I Still have old vehicle.

Salesman was extremely rude and just walked away when I said something that he didn't like hearing!

I always purchase my vehicles from Pollard. Extremely helpful.

Really crappy service, nobody helps you and crappy vehicles,, it doesn't even deserve one star... My truck has been in the their for a month already. I'm making my payments and the insurance bill. And sucks I don't have the truck here.. I'm not even driving it and making payments on it.. I asked for a loaner,temporary vehicle while they fix my truck, they said they only have one, and it's loaned out,, haha,, out of 100+ vehicles they have there,, can't loan me not one.. Crappy management too ,,I wonder if Mr Pollard, or Mike Edwards knows about this?? Cause they should..

Pollard Ford truly is the Friendly Ford Store. We had a very good experience with our salesman Thomas McCory. The only reason I did not give five stars is because the car was not clean on the inside.

Service department is the worst, car was in the shop for two weeks and they didn't fix a thing. Car only has 10,000 miles. Told me to take it somewhere else because they couldn't figure it out.

Good. My favorite service writer is no longer there. That said, they still gave me great service!

10/10 would not recommend. All you are is money to them. Go somewhere that actually cares about you and your family.

Tristan was very professional and helped us get a great car and very fast. Would recommend him.

So I dropped my car off at 10:16am/10:18am (time stamped below) so they could replace a broken head lamp damaged by debris kicked up by a semi on The Marsha Sharp and later shorted out by the ensuing rainstorms. I was called at 10:55am the same day and told my car was ready. I'll do the math for you it's right at about 40min. Upon arival and being presented with the bill I asked why I was being charged for the full ESTIMATED 2.1 hours and said I'd be happy to pay for a full hour as I under stand rounding up. A gentleman named Brent started throwing a load of industry terms and jargon at me but as I am lay in this instance I asked him to explain it a bit more normally. He essentially said, and I am paraphrasing, if you tried to do it it would probably take you more than 4 hours so we can charge that much. I had no idea that professional labor prices were an average of how long they actually take and how long they assumed I would take. I asked if he'd go on the record saying it's standard to more than double labor times but he was not happy about that either. He said I could leave (without my vehicle) and come back when I was ready to pay what they wanted. I paid and left because what is one to do in this modern world without reliable transportation. If the ESTIMATE is over shouldn't they adjust based on the actual labor? Or is that ignorance on my part? It just seems in these new and uncertain times with millions of people working at a reduced capacity or not at all large businesses wouldn't be trying to milk every last penny out of ordinary citizens.

Avoid the service department at all costs! In late August my car needed a new transmission and I went through Pollard "Friendly" Ford. Not even 3 months later while getting an oil change somewhere else, they noticed a leak in my new transmission. Since I had a 3 year warranty on my new transmission, I returned to Pollard "Friendly" Ford to have it repaired, only to have them tell me that my oil was "leaking" in 3 different places and that I would be unable to drive home for Thanksgiving with my car in its current condition. They also said it would need an outrageous 27 hours of labor and would cost thousands of dollars. I told them not to fix the oil leak and went to pick up my car. They then proceeded to try and charge me a diagnostic fee of $70. When I told them this was unacceptable because they had not mentioned a diagnostic fee when I brought the car in originally they finally dropped the diagnostic fee and said that the "leak" was only a seep and I would be fine to drive home for the holiday. Pollard "Friendly" Ford is a company that does not care for its customers' satisfaction but only to try and suck as much money out of them as possible.

Ken Webster did a great job getting me the truck I wanted at an affordable price.

they we really helpful and trying to get what we wanted and at the payments we like, I am really thankful that we have can here..

Want to thank Matt McDonald for everything he has done for us, family and friends....Love the experience we have with him every time we come in.

I had a great visit and left with my first car. Very helpful in fulfilling your needs.

Sells lemons and never back up what they promise their comusters.Salemans Nick has been caught 16 times lying to comusters. Stay away buy a car in Brownsfield

Fast track by Chris Ladezma on my new 2019 Ranger Thanks

I love buying here we are lifetime customers for sure because of the level of integrity!!!!

I love the 2020 Ford F-150 that Al Ledesma at Pollard Ford sold me. It's the 5th Pick-up I have purchased from Al because he finds exactly what I'm looking for and it's always at the right price!

great guys.....got me the car of my dreams and got me the financing too!!! will not go any where else to buy a car or service a car!!!!

Super great, got my first car here with no credit and a co signer, my payments are great and the service here is amazing!

They helped us until we found the car for our daughter. They did not stop until we were in the right car, and the right price. Super friendly Geronimo is high energy and will go thru every car until he finds the right deal for you. We are very Happy with our experience with Pollard Friendly Ford.

Our experience here was great the sales man Julian Espinosa and the young lady Taylor in the finance dep made our car shopping more enjoyable
Will be back

I am very happy with the way these guys did our car loan. Buying a car with them was very simple and fast.

Ashley Ramirez was referred to me after I made an internet inquiry about a car that was listed at Pollard. He met me on a Tuesday we test drove the vehicle I was looking at. I wasn't a hundred percent sure on it and I wasn't a hundred percent sure on the price I thought about it for a few days before taking my husband to look at the vehicle 4 days later and I really appreciated that Ashley genuinely let me think about my purchase he didn't try to pressure me into buying and he didn't blow up my phone after I left.
Ashley was knowledgeable about the questions I asked him about the vehicle also about the buying and financing process.. The Toyota Sienna that we bought was not a hundred percent everything I wanted in my mind as far as DVD players, accessories, or the color of the car. (yes I know all of those things can be added)
Although it didn't fit what I had pictured in my mind 100% the one thing that really mattered at the end of the day was an all-wheel drive minivan that fit in our one-income family budget and that's where Ashley was able to get us the deal that we needed. To walk away with a reliable family vehicle.. This was our first time purchasing a vehicle from Pollard Friendly Ford and it was a much better experience than what we had with other car dealerships in town.
Everyone was very nice, explanatory and patient with us in our questions concerns.
I would definitely recommend Pollard to someone who was in the market for a vehicle.

This place has the WORST customer service that I have ever experienced. I sold a car to them last week and have yet to receive any kind of paper work to confirm the sale and the liability of the vehicle. I cannot drop it from my insurance until I get this paper work, and everyone at this dealership stands around like have no idea that they work for a car dealership. I ll never do business with them again.

We came here soley based on the name FRIENDLY & FORD; and boy did they deliver!!!
We had zero customer service at another dealership in town after driving hundreds of miles to Lubbock to buy a Ford. So we googled and got this place. It wasn't the next best dealership...it IS the best Lubbock dealership!!!The staff here are super friendly! From the moment we drove on the property, we were greeted by a very helpful sales guy in the used lot who directed us to the new car sales we were looking for. When we arrived we were greeted by Ricky who was so friendly & helpful, he soon won our sale!! A 2019 Mustang GT350R! The finance staff was just as helpful! The waiting area is beautiful with a fishtank straight outta "Finding Nemo"! And their bathrooms were just as nice. Everything was quick and efficient and well explained. Hey west Texas & Eastern New Mexico: if you need a car or truck, used or new; this Friendly Ford dealership is worth the drive. 100% sure of it!!!

Having a good experience the first time with the purchase of my husbands truck, we decided to go back with Ashley for an SUV for me and he came thru 100% by knowing what I wanted. The overall process didn t take long at all and was pleasant.

Good mechanics they charge you enough so that they don't have to screw you over. They usually do it right the first time.

They were able to cut us a good deal on a reliable car.

Got sold a Lemmon. 3 different cars, three different issues, final purchase was a truck, sway bar end links were cracked in half
got told it was my fault. Dont recommended this company for any purchase.

Average overall. Vehicle took days longer than expected for warranty work. Lack of communication and organization. Wish there were more Ford options in town.

Matt MacDonald always takes wonderful care of me and my family, definitely my dealership for life!!!!

This was without a doubt the worst experience I have ever had buying a vehicle. My salesman was a great guy but the management of this this company is pure trash. These people will tell you anything they think you want to hear to sign the paperwork then the second you do don't expect them to treat you as a customer anymore. I was told nothing but lies and the repairs they agreed to when purchasing the vehicle were done in the cheapest method they could find and then kept my vehicle for eight days and then when I get it back it was in worse condition than when i dropped it off and did not even have all the repairs done. They sold me a vehicle that was modified and is illegal to sell due to federal emissions laws and I intend to seek avenues through the Texas attorney generals office and the better business bureau. I don't know how a dealership that functions with this bad of business practices can stay in business. I wish I had looked into them more before I purchased anything from them based on the other bad reviews. Steer clear of this place, It is nothing but a headache.

Nick was very professional and thorough about the vehicle. He was very genuine and honest. I will be coming back!

Our service was TOP NOTCH at Pollard Ford. Jared Owens provided exceptional service! Jared met every demand and need to include our trade in, finding a SUV and having it delivered to Dallas in under 24 hours. We could not have asked for better communication and customer service. Customer service seems to be fading away and not held as a top priority in any industry these days. Jared went above and beyond our expectations and this should speak highly of the Pollard Ford family. If you value excellent service and a fair deal, Jared Owens is your man.

I accompanied my father to Ford to have the undercover of his vehicle repaired. It got loose then was damaged, so he needed it repaired. Three days after the repair, the undercover detached and was dragging once again. The mechanics did a shoddy job. They either didn t screw in the hardware in properly or they didn t put in all hardware.

Great customer service, thourough and quick to take care of our concerns.

Was told the 2016 f350 had been serviced....it hadn't.....truck would not even pass inspection....horn on stering wheel messed up as was all the electronics on stering wheel....$700 dollars later at another Ford dealership got that handled....been almost 3 months....have got absolutely no paperwork...was told by f and I guy they would be mailed. I'm almost 75 years old, bought many a vehicle...but never have I been treated with such blatant disrespect!

Got an ok deal on a truck, not great but decent, truck is great sales team was alright, they felt stretched thin little scattered brained. Service side is awful they promised to buff the whole truck, detail and fill with gas, after 9.5 hours they called me to pick it up, they only buffed a tiny area removing one scuff, didn't touch the others, no detail or even vacuum and still only 1/4 tank of gas. Was little irritated because not having a vehicle all day costs me money and in 9 hours they managed to get nothing done, definitely wasn't going to complain and have them waste more of my time. Here is the kicker, after a week of driving they call me to bring it back because they forgot to do a regular state inspection before the sale. If this is how they handle sales with a good trade in and over 10k paid up front good luck to the next guy with a typical deal. I'd work with them again if the deal is right but if you want good service you better be on the ball bugging them.

Friendly staff in service department just use it for fleet oil services.........

Norma Jean was so awesome and down to earth. It's like she knew what we wanted already lol. She went to bat for my husband and I to get us a great SUV with affordable payments. She even helped us find the best insurance rate for full coverage. Thanks so much Norma Jean! Also we got to meet Tyler at the finance office who was so professional, polite and proficient. Thanks so much for the great and absolutely seamless experience.. we are completely in love with our new SUV.

Very courteous and friendly and set me up with a great price!

I cannot say enough good things about our experience with Jovann Martinez!! What a lovely young man. Made the buying experience "fun".
Love our new car!
Additionally, Taylor and Aaron Woody were just as nice and professional and friendly too!

I bought my new 2020 Ford Ecosport S.E at Pollard Friendly Ford and the salesman Ryan Reed worked really hard at getting me a great deal.
He succeeded and I am very happy I would highly recommend Pollard Friendly Ford everyone is very nice and friendly so the name fits. Patti Grothe

Overpriced, tried to get something in my budget but the staff were unhelpful and didnt seem to care.

We were in from out of town when our car broke down. The service department was great! They were very thorough and worked as quickly as possible so we could get back on the road. Our service advisor (Eric) kept us informed during the entire process.

I have been doing my own customer service this last few days. Finally the sunroof is fixed. Now they refused to pay for the extra key I was told I would get. Over $75 retail( I'm sure they don't pay that) I have contacted each manager and was told," in my experience,people like you are never happy". The lack of customer service is alarming. Apparently they have enough business without mine. Or anybody else I know.

Did a good job when I went for an inspection and didn't have to long of a wait.

Exceeds Expectations!

I went in expecting to trade my beloved 2014 Raptor for a used vehicle with low payments. Ashley Ramirez took the time to give me all of my options and was never pushy. I ended up getting a vehicle that I LOVE and with NO PAYMENTS!!! He even took it upon himself to install a DVD player for the kiddos. I highly recommend Ashley The Car Guy. He has made me a customer for life!!!

Have bought 5 brand new F-150's and one brand new Flex from Pollard since 2010. They are always ready to make a good deal and if they don't have the vehicle you want on their lot, they will find it and get it for you...both new and used.

Sold me a bad car , check engine light was on when i bought it and he said it was a sparkplug but car got worse . Got a computer put on it and ended bieng timing chain going out... Pollard Ford said they will not fix it cz i had it for 3 months. so sad i traded an old great car as a down payment and got stuck with a broken car...forgot to mention it left me n my kids stranded cz car wouldnt turn on. They were very friendly when they gor me to buy the car but now that there's problems all i get is " sorry we cant help u" and we have two vehicles from them.

I actually have never bought a vehicle from here, thank goodness, however I have seen many of the ones sold due to my line of work. They will sell vehicles in unsafe condition and i have seen it time and time again. Please limit your purchases from Polard as they have sold vehicles that do not pass state inspection.

Our Ford F-150 was towed to Pollard Ford twice. Each time they were courteous and prompt. They took care of our needs! Thanks Pollard!