Pollard Ford Review

I liked that I didn t have to go to the actual dealership and use up a whole day. The only thing is. On delivery the car was not washed. The sales man failed to mention that the vehicle needed new tires, that there was a small (but noticeable) dent on the front fender. Then the drivers door was keyed. The inside was not cleaned. They just need to pay better attention to what their selling. Especially if they expect to get good reviews. First and last time I buy a car without going to see the actual car.

Bought 5 trucks from Jarod since 2014; best dealership in the USA!!!!

Worst after purchase experience ever!! Had to get some big "issues" fixed immediately after the purchase. After telling them exactly what was wrong, took them a month to fix the vehicle! No contacts or calls on their part! The only way I found out what was going on was in person! Horrible customer service! Won't be doing ANY kind of business with them again!

I've had such a great experience here at Pollard. I've purchased 4 different vehicles from here and the customer service is totally wonderful! They also work with you if you're in a bind. Best place to buy a vehicle!

Non-warranty service review: took my car for repair under extended warranty. This review is only for the service. I had to have the problems evaluated before I could claim on my extended warranty. All the person that were friendly enough but did not listen or explain well. I was charged 2 hours to remove my bumper to tell me two problems already new. I was charged an hour when I said don't look at it for my blower motor on my air conditioner. That service took less than 3 minutes. I explained in detail my headlight problem and was not properly serviced because of the what I did to overcome the problem. The technician said the problem was because I bypassed the headlight system but I had to because the headlight system was completely broken. They had my car for more than a week and accomplished nothing. I left my car with them a week before for transmission issues and they never found a problem even though the computer logs the issues. I highly recommend getting your warranty service here but after warranty go somewhere else. I paid over $350 for nothing. I will never return even to buy a new car.

Great experience at Pollard Ford. Worked with Michael Reed and he made buying a car easy!

This the first time I can honestly say that buying a car was a positive experience! They asked what I was interested in and showed me the cars in stock that matched, they didn't try to up sell me. I was there to buy a car not a payment plan. They stayed in the price range i requested. They were truthful in all aspects. I'll be back the next time I need a car

The best place to buy a used vehicle. Our salesman Mr Lawson O'Donnell was honest and hard working. The manger Cameron did everything necessary to get our payments where we needed them. Awesome experience. I'll never buy anywhere else

My son took his Ford F250 to this dealership to have a repair done and when he went to go pick it up on Jan. 17 2017, they him kept waiting and waiting, turns out his truck was STOLEN off their UNSECURED lot
The dealership takes NO responsibility for the theft, the manager Jase Foster, and the service manager John Smith have never contacted us with any attempt to make this right. Their attitude is that this is no big deal.
My son is now stranded without a car.
Lubbock citizens need to know their automobiles are NOT safe at this extremely unprofessional dealership.
Ford Motor Company needs to be made aware of how this dealership is representing them, and I have written to and emailed the corporate Customer Relationship Center with the names and numbers of the managers of this deplorable dealership.

Posted ad last week see if someone could help us an guy respond from pollard been car business for 10 years that used car manager have are info said could keep us called him next day said showed know something next day and never heard from him tired trying just get turn down and are credited lower every time try hard find people that give u and straight answer this day

We showed up at Pollard on Indiana street and we're greeted promptly by Jerry Hosch, whom got us approved and expedited the whole process the same day . Thank you Jerry and the team for taking care of us so kindly and expeditiously .

did little ... I made a publication that this was a good place to compare, but I had a very unpleasant experience. I bought a vehicle that was at a very good price, I saw it in Carfax and it said $ 7800 when I went to do the paperwork and everything was fine, I took it with me. but the next day he who did the papers called me saying something was not right, and came back and changed the price and said that it was but I had no way to prove that it was another price. The truth be very careful look for another safer place. A place where people have instability xk that does not apply.

I have serviced my truck here for the past two years and have had decent service for a Ford dealership. I called a week ago to make an appointment to turn in my F150 lease and was put on hold waiting for a "Finance Manager", after no one answered I hung up and tried back the next day. I was finally connected to some one who told me I did not need an appointment to turn my vehicle in. He said to show up and it would take minutes to sign all of the needed paperwork. I showed up today at 4pm and waited two hours to turn in a vehicle. I asked multiple times to see a "Finance Manager" and was told they were busy. Finally a random associate asked why I had been waiting so long and directed me to the "Finance Manager's" office which we found 4 associated sitting around and talking about weekend plans. Once in the office the "Finance Manager" acted like I had just broken up his frat party and made it obvious he was not happy to accept my lease vehicle. By the time I left I was ready to burn the dealership down. I worked for Sewell Lexus right out of college (a few years back) and it shocks me that places like Pollard Ford can stay in business. I will never come close to spending a dime at this dealership and will make it my personal goal to make sure non of my family or friends do business at this repulsive establishement.

Ashley was very easy to talk to. I will definitely recommend him to my family and friends.. Ashley helped me find the perfect car. I went in not sure what I wanted but ended up with a great vehicle and a good payment plan I could afford. The whole experience at Pollard was excellent. They were very nice. Very different from my first experience buying a vehicle. I will definitely recommend Pollard to my family and friends looking to buy a vehicle!

Highly recommend Pollard whether you are looking for a new or used car! Have bought several used vehicles from Jody Gestes...he's a great guy and always gotten us the best deal possible.

Steve Medley sold me my first truck in 2014...and he made it an easy process so I had to see him again when it was time to upgrade in 2017. Same experience as before. Fast. Friendly. Made me feel comfortable and if he's still in Lubbock I'll see him again for the next truck!

My experience was super awesome, quick, and painless!

Had a great experience working with tom. He is very knowledgeable and very helpful!

We enjoyed working with Ed Mitchell. He was friendly, very efficient and he gave us an excellent deal.... We are very happy.
Taylor was very friendly also...

Trash trash trash...they sell absolutely trash all through the entire lot. Don't be fooled by certified either because their no better. Broken promises to get you to purchase a vehicle from their lots and weeks later you've talked to about 7 other people who supposibly have higher authority than the salesman and still nothing gets figured out...they get you to buy vehicles with promisary notes but no commitment...won't be getting our business again that's for sure! LIARS!
And yes Pollard I would love for you to contact me at your earliest convenience but I do not want the pollard center here in Lubbock I would like to speak to official people who can fix the problem...our truck is still not fixed and we haveissed enough work for this matter already!

Always enjoy going to talk to Jared Owens, he has always bent over backwards to accommodate our needs. Has always fought to get us the Best deals. Thanks Jared Owens for everything that you have done.

They were pretty much like any other dealership nothing special

I stopped by to see if they had any Colorados in lot. They had one and it was for 28,900 I thought at the time it was an okay deal (a used 2015 two door, a four door 2016 is 32,000). I was then caught by a sells rep who said to come by the next morning to check out a few other options.
So the next morning I stop by to check out a few other vehicles. I seen a Ford that liked and got to test drive it. Had an issue with the breaks. So I mentioned it to the rep he said the breaks were just tight. So we finally come down to a deal they had been working for me all day. I wanted to check in with my father to make sure it was a decent deal. He told me to walk away from it that the payments were still too high for paying off half the truck. So I told them I would wait till Monday to decide on the truck .(which I had told them at the very beginning.) It was like a switch went on the GM was like I busted my hump to get this deal we need you to make this purchase today. I still had other things I needed to check on my end before I made the purchase, I needed to make sure everything like isurance is cleared and won't raise too high which I couldn't do till Monday. The guy didn't respect my decision. They then lied to try to me to make a sell. Told me the couple behind me was buying the same vehicle, well little did they know I had talked to them, they were not buying the truck I had been driving all day. It was like they were trying to force me into the deal even when the monthly payments were fuzzy. If I was going to pay off half of the truck that day, I would have expected a decent payments, instead they tried to rip me and make me spend an extra six thousand in monthly payments. Totally disrepectful and didn't respect the buyer, told the GM thanks for the time and thanks for the good deal acted like a child he didn't say a damn thing. Only thing he could say was "you'll loose that Ford." Told him "There are other Fords". Total waist of my time, they got paid for their's.

Manuel Salinas from Pollard Certified is wonderful and has excellent customer service. I purchased a new vehicle and he worked hard to ensure that I received the best deal possible. Whether you are looking for new, certified, or used, make sure and ask for him!

Had problems with people in the service center. They told me to come in Monday. When I brought it in, they said they had told me to bring it in Tuesday. They told me to leave it anyway and they would get to it. Didn't start working on it until the next morning after I called to see if it was ready.

I had a great experience here at pollard ford Randall was really good and understanding. Great job.

Al was our salesman. we have dealt with him for 14 years. He's an excellent car salesman and friend!

Very friendly staff and helpful the whole process went smoothly they accessed my pickup trade and then I was good to go with the new pickup Truck

Thanks to John Lucus, for going over and beyond. His customer service from start to end was excellent. I will definitely refer friends, family members and coworkers to Mr . Lucas. I love my car, thank you.

Our salesman, Jared Owens, and the aftermarket saleswoman, Taylor Bell, were very helpful and pleasant. They did not press me to purchase more than I wanted and they helped me get my F-150 for the right price! Thank you, Jared and Taylor and the whole Pollard Friendly Ford Team!

I bought a truck here with victor morales he found me what I wanted at a good price he was a great salesman thanks victor

Sales man get in a fight yelling and cursing in front of me and my son.. Over who's sale it was! Could not and still can't find the other set of keys to the truck.. Took it up there to have it detailed they had the truck all day (7hours) when we went to pick it up the truck still wasn't ready.. After they rushed it out the truck was still dirty! Had hell with the sales people communicating with the finance people.. This was the WORST TRUCK BUYING EXPERIENCE EVER! Would never recommend this place to anyone!

Superb service! We were in the market for a new truck for a while, tried 2 other dealerships and Pollard was able to get us in what we wanted. They were super quick, no hassle and very professional. A+ all around!

Ken was very helpful and worked his best to get me the vehicle I am in today!!

Great dealnon new truck! Will be buying from them again

Great service. These guys were very quick to get my paperwork done and get me in my new vehicle. Everyone that help with my deal was extremely friendly and courteous.

Wanting to thank the employees at Pollard Ford for all your help on getting me back on the road. From arriving to checking out I was taken care of . Definitely keeping my business with you !!

Brandon was great, the manager I felt was too pushy even suggesting we "borrow" money to pay our down payment quicker. NO. The vehicle was supposed to be ready by 430pm I finished paying deposit at 800am exactly and it wasn't ready until like 530, 6 pm. That's fine. They said no open recalls on the vehicle, I found 1. The back light was cracked but I guess between getting tires and such a piece fell out so that's 1k to replace it. The windshield was too be repaired and I asked for them to set up an appointment for it. Still no word I've had the vehicle for over a week, almost 10 days.

If you need a quality car and your. In doubt about down payments or qualifications.. These people will work with you. I have the car I've wanted for the last 4 years!!! Low down payment low monthly payments! Go see Jesus!! This is a real blessing. Thank you Pollard* Thanks so much Jesus**

Everything went extremely well. Balen went above and beyond expectations to make sure everything went seamlessly. Pollard has always been and will remain #1 on my list for sales & service

Jesus Gutierrez was very helpful and got me into my 2020 jeep renegade. Big thank you to Jesus Gutierrez, Carlos Becerra and Juan Carlo for making my experience at Pollard an awesome one!

Didn't know there product line. Also argumental staff.

Pollard Ford is the place to go when you need to buy a car! The customer service here is phenomenal. Thank you for all that you do!

A++ team to work with. Highly recommended for vehicles and service center. Very happy with the result.

Michael gave us the best service! Thinking we wouldn t go home with a truck and he made it possible! Thanks Michael!

The oil changing department is always so SLOW, unless you go when its close to closing they seem to be a little quicker. If there to pick up a part, customer service is amazing and they have what im always looking for if not they'll look till they find it!

Great & very friendly service. So glad we went there, so happy with the SUV we purchased. We will recommend family & friends.

Salesman was very helpful during the buying process but after we bought our truck and went back for the licence plate the same salesman was very abrupt and almost rude... His name was Jerry... So disappointed. But the truck is great... Would buy from here again, just with a different salesperson

He was very nice and really helpful and im really thankful for him helping me today

Nino was awesome! He was patient, very friendly and professional. Nino was NOT pushy nor irritated towards me being undecisive. Thanks for being AWESOME! I definitely recommend if you are looking for a vehicle...come see Nino! Thank you!

Keenan Hoover did an amazing job working with me, made my car buying experience a breeze. I will definitely recommend him and pollard to my family and friends!

We needed another reliable vehicle and Keenan at Pollard got us all set up!! We send everyone looking for a car to him!

Im trying to buy a specific cat that's hard to find! Pollard has one close to what i'm looking for. I stopped by to look now i can't get the salesman to call me back. Ive called and texted. He was supposed to get me a price on mine. Crickets...... nothing wont respond...... very very disappointed in the lack of customer service. Guess i'll be doing my shopping at Alderson where they will actually talk to me.

Also notice how the following reviews no one responds to the ones who have problems just the ones with great reviews....... wheres the friendly in pollard friendly ford?????????????

Never will I purchase a car from here! I was sold a car that was supposed to come with bluetooth,after discovering the system was not equipped I call to find out my salesman was no longer working there and was told I had to go buy it myself!! To find out I have a system that's supposed to work but can not is really frustrating. I call pollard yet again to not be answered for weeks. I finally call again just for the manager to tell me I can trade in my car but they will not fix IT!!! I recommend going else where with your hard earned money.

Amazing, extremely easy to work with!! Wouldn't have gone to anyone else

Salesman was in a hurry .as soon the salesman found out my credit was fair acted like i wasn't the right customer for him.i will never go back

Great guy did what he could to get me the best price and deal!

I could not be more disappointed with this service department. I dropped my 2019 F350 off because of a vibration at highway speeds. After having the truck for over a week the service writer called me and said that the tech could not find anything wrong. I pushed back a little and he stated he would have the service manager look at it. I told to please have him drive the pickup at least 75 mph and he agreed. I few days later I got a call that the service manager inspected and test drove the vehicle and nothing was wrong with it. I tried to question the service writer but he just got short with me and really did not want to help. So yesterday I picked up the truck and as soon as I got up to highway speed the truck starts shaking so bad my 11 year old daughter asks about it!! This is not an intermittent issue, it does it any time you drive the truck. I guess if you need wiper blades changed this service department might be able to help you but I wouldn't go here with anything that needs to be seriously diagnosed.

Nino was an excellent salesman. My daughter recently bought from him and recommended him. He was very helpful and not pushy at all. He worked really hard to get exactly what I wanted and for as close to the price I needed.

Jaime Longoria is one of your best salesmen out there at Pollard Friendly Ford.. he helped me get into the right vehicle.. and for the right price.. Thank you Jamie Longoria.

Ask for Moses!! He gets the job done . He's knowledgeable and he's professional.

Al is the best salesman I've ever had to talk to. I will go back to him for our next car.

There is a plethora of great things I can say about my recent experience with Pollard Friendly Ford. Anthony Martinez was an exceptional salesman and didn't follow the stereotypical antics that this process is typically plagued with (and most customers dread dealing with). He was professional, knowledgeable, and most importantly, honest throughout the whole transaction. I would definitely utilize his services again and highly recommend anyone searching for a new vehicle to pursue him as your salesman.

They don't care about the ppl at all thereService department sucks and won't help you out they just charge you for stuff they don't do I will never go there again for anything

Great guys to work with! Very personable and tries to do all they can for you!! Amazing people!

I have used Danny Wideman for two vehicles already and he's the best. He's patient and works hard to find exactly what you are looking for. I highly recommend anyone looking for a car to come talk with him. You won't be disappointed!!

employees are rewarded with termination when major safety concerns are noted and are brought to light . Massive cover up. Not safe for people or customers cars . Shame .

I bought a 2012 Toyota corolla from pollard . Overall I m happy with the vehicle but when I was getting the car it needed all 4 new tires , oil change , and a cleaning . when I asked for these things to be rectified the secretary told me that they weren t making enough money off my deal so I couldn t receive any of these much needed services done to my car . I am very disappointed. Once they get your money you don t matter anymore . Watch out .

TERRIBLE RUDE. Highly recommend not dealing with them. They even had the audacity to call me after I had told them I found a Better Car when i was uncomfortable with the deal we were working and after a few calls found a better deal for a year newer car with 35,000 less miles and $3000 more on my trade in to say i sounded confused and they did not believe me that i should bring the car by... Pretty Much arguing with me with a attitude (some kind of Bully tactic i guess). That is how they treat Customers. Thanks For Calling (Jody) and confirming I made the right decision to not deal with Pollard Ford. Not sure were the Friendly Comes from in there name

Everything was good. Tyson worked hard to get me a great deal on my expedition. I'd recommend pollard to anyone.