4 years ago
I had the good fortune and privilege of being oper...
I had the good fortune and privilege of being operated on for inguinal hernia by Prof. Paolo Negro, director of the UOC "General D and day surgery", and by his assistant Dr. Maria Romana Grimaldi. Since in my case the intervention involved a certain cardiological risk, it was necessary to carry it out as part of a short hospitalization at that same surgical clinic, located in the II Pavilion of the Policlinico Umberto I.
Although it is a somewhat dated building, consistent with the nineteenth-century project of the great Umbertine hospital, it nevertheless seemed adequate to today's standards, being very welcoming with its large two-bed rooms, and well equipped. But what struck me most was the absolute quality of the staff.
One of the first people to appear around six in the morning was the brunette cleaning lady, whose contagious optimism was like a comforting ray of sunshine for sleepy patients, and whose vigorous energy in scrupulously washing and polishing every surface gave a clean and fragrant appearance to the bedroom and corridor. In addition to the aforementioned lady, I must mention the freshness of the boys and girls in their twenties assigned to make the beds: good, polite and with a hotel school style.
Starting from six o'clock, the first contacts of the morning with the nurses obviously began (for distribution of drugs, detection of temperature, pressure, etc.): the latter, male and female, were all united by a sure professionalism, accompanied by a constant availability, diligence and courtesy. In my two days of hospitalization I have always seen them rushing to every call - day or night - in a very short time, listening carefully to each request and immediately providing the appropriate response or any necessary performance, without ever showing neither hurry, nor much less impatience.
At seven, finally (but I'm only talking about 7 AM), the doctors arrived. Dr. Grimaldi first came to our room, who went around her patients, first of all inquiring about how they felt and then providing each one with a precise picture of the situation and instructions for the day: in this way, every morning without having to ask for anything, I regularly received all the information and reassurances I expected, both before and after the surgery.
After some time, three other specializing doctors also passed (two female doctors and one doctor), but not all together: one at a time, several tens of minutes apart; and each of them personally verified the absence of doubts or perplexities on the part of the patients, showing themselves perfectly up to date and updated on the specificities of each clinical case. This assiduous, redundant, smiling and competent presence contributed greatly to providing patients with the sensation of being at the center of the warm attention of the entire ward.
Ultimately, my short stay in the surgical clinic of Prof. Negro proved to be an extremely positive experience from every point of view. It is evident that the optimal functioning of that clinic cannot be only the result of chance and goodwill of the single subjects, but is the result carefully pursued and achieved by the relative Director, assisted by valuable collaborators.