Platinum Realty Management, Inc. Review

Platinum Realty and Mgmt. is the place to go! Warm faces, professional environment, and knowledgeable staff. I placed all trust in Victoria Bailey.....and she delivered!! She has relieved me of the stress of renting my home by managing my property for me!! I would refer everyone to this company!!

I had nothing but great experience with this company! Kim has always been quick to help me, quick to respond, and very patient when I had questions (and I had plenty). I highly recommend her!

I only have good things to say about this Realty agency and the staff who work there. My move in process was fairly simple compared to my last buys and if you have a choice, choose Krissi. She'll take good care of you

Hardworking real estate team working with not only home buyers/sellers....but, they manage rental units as well! Highly recommend them, they have units in all sizes and rents

Kelly is a great fit in the maintenance department. She is quick to reach out, is very thorough, and quick to follow up to keep things moving along.

DO NOT RENT FROM PLATINUM REALTY. I will start off by saying we rented sight un-seen and we take responsibility for that. We are a military family and we got last minute unexpected orders and did what we needed to at the time. The pictures looked great.
We showed up and the bathroom ceiling was completely pink and black with mold. The face of the front door knob was hanging off. We had no fire alarms. The fridge was rusted. The popcorn ceiling is falling off and the Master Bedroom had no door. The list goes on and on. I could add many more issues but I'm trying to keep this as short as possible.
We filled out our move in inspection. We placed our maintenance requests and we waited patiently. Nothing was fixed. We took it upon ourselves to paint the bathroom with KILLZ to contain the molded ceiling. After multiple requests, and a few angry phone calls it took THREE MONTHS to get a FIRE ALARMS and a bedroom door. It took SIX MONTHS to get a door handle that locked and protected my family properly. Most recently we started noticing soft spots in our bathtub that continued to get worse quickly. Upon inspection the underneath of the house where the bathroom is, is molded including the support beams (the ones that were left and not broken) for the tub. After 3 separate people came for 'estimates' the solution was to add one extra board and a little bleach. The ceiling is already molding again, and the tub is already soft again. We have tried everything we can think of to work with Platinum Realty but they, and the owner of the home are completely unwilling to work with us or make necessary fixes. This home is not in any condition to be rented. Platinum Realty and the owner only care about getting their rent money each month. I encourage everyone to avoid renting from Platinum at all costs.

Kelly is forsure the best Maintenance Coordinator I have had the pleasure working with, Couldnt ask for a better company to work for!

I would recommend platinum to any. They are so curtious and helpfull. Mrs. Sherry made me feel right at home. She was very informative. Answered all of my questions.

I would like to make special mention about Sherry Strysick. This person stands out because every time I have needed help or had a question I always feel comfortable approaching her with it. Now and days it is so valuable to find people like her. She has never let me down or made me feel like number and I ask a lot of questions.

Wonderful service! Every time I call (no matter how often) they are able to answer questions quickly and happily!! Special shout out to Misty who is always ready to help!! We love renting from platinum!

I give this place 0 stats if I could they lie to get your 50$ for application fee trll you it's not based off credit score when u tell them your score is low..they said it's solely off rental history I have never been evicted but of course they lied and went off my score instead

Very professional team, renting always has its ups and downs but platinum was always there to help me through my time renting with them. Thanks platinum! Thank you Kelly!

Very helpful and friendly staff! Kelly helped me with a recent work order and I appreciate how efficient and communicative she was during the whole process.

Platnum Realty &Management has an office with a staff that was not only professional, but the also were courteous, warm and inviting. They are there for you to answer any questions you may have regarding your rental needs and seem to make the process easy.

Meagan was very friendly and helpful when I was looking for a house to rent. She provided in depth details and answered every question that I had. Thanks, Meagan!

Kelly was very professional and helpful, and responded to any questions I had in a timely manner I would definitely recommend Platinum Realty!!!

I was so happy with the great service provided. What a pleasant experience!

Sherry is an amazing person that goes above and beyond to help you out with anything you need

The staff at Platinum Realty and Management is very professional, caring and considerate. I have always been treated with kindness and respect every time I have contacted the office. Molly White has been so helpful with a few minor problems I've had and is such a delight to talk to. She follows through and keeps me informed in a timely manner. I would highly recommend this company to anyone who is needing a place to live in the area!

Kelly has been a great help with all of our work orders . Thanks

The house I'm living in was rented through byers and harvey initially, but switched at some point to platinum realty. I found out about the switch when I received a check in the mail from byers and harvey because I'd overpaid an extra $5 most of the months I'd been in the house. I paid my rent then and I haven't stopped, but for some unknown reason I get some piece of paper claiming I owe over 4x's the amount of my monthly rent! I've made several attempts to get in touch with the woman in charge of this but here i am writing this waiting for my attempts to be acknowledged. Who knows how much longer after that point before I can get some answers? !
I just really have a difficult time believing that any company would allow 4 months of nonpayment to pass before deciding to take action. This is blowing my mind, it really is

They don t care about you and only want your money and will blame everything on you.

Thank you Platinum team for all your help over the past year. And Thanks again Kelly!!

Great real estate professionals with a wide variety of rentals!

Molly came in and did my annual inspection. Friendly and professional. Took down list of needed fixes. Platinum always responds quickly to repair requests as well. My experience with Platinum as a landlord has been extremely positive.

Absolutely the worst place to rent from, if I could leave zero stars I would. They purposely set up their house so that renters have to pay at the time of move out. One example of this is that they don t seal the paint on the walls so simply by touching it there s a stain. Also when we try to report these problems, the realtors don t try to help you instead you are met with attitude and sass, especially Molly. They also make you feel bad for trying to report these problems. At the time of move out, they did not let people viewing the house known that there were tenants which made the process very awkward and uncomfortable and made us feel unsafe since they were giving them the codes for the box where the key to the house was. They are also charging us for things wrong with the house that was out of our control. Like I mentioned the paint used for the walls was cheap, my husband touched it once and his handprint stayed and they charged us for painting the wall. When we wanted to do the work ourselves they refused to give us the color of the paint and charged us for painting walls that didn t need to be repainted.

The absolute BEST property management in town! Kim has been fantastic to work with. She s prompt and efficient with great communication. I ve never felt more in the loop and at ease with my investment.

Krissi at Platinum got us approved for our new rental home. She is very professional, courteous an great at going over your lease. Listens and explains the lease in depth. She provided Outstanding Customer Service.

As a business owner, I look for people that are trustworthy and that I feel comfortable working with. I found that with Kim Piccininno. She was amazing to work with and helped me in a timely and professional manner! I would absolutely work with Kim again.

Very knowledgeable staff and Sherry went above and beyond to help find what suited our needs.... definitely would recommend her to anyone looking to find a home/apt

I dealt with Kim Piccininno and she made it easy to sign up for their rental property management services. Renting my property is one less thing I have to worry about now. The process was easy and straightforward.

Kim and the team at Platinum Realty & Management are simply awesome. The entire process of renting my home was seamless and extremely quick with this company. They are proactive and very realistic in setting expectations and finding reputable renters for rental properties. I am very happy with the service and expect to remain with this company for a long time!

Sherry Strysick is a very dependable person. I know if I ever need to get in touch with someone about any rental properties she is the one I would go too. She is very dependable and a great person!!!!

It was initially very difficult to speak with somebody and get a return call back regarding interest in the property I eventually rented. It took several weeks before I was able to reach somebody for aI don't like that there is a fee to pay online - so I just took a check every month. Receiving maintenance took several calls and follow ups before completion. The Madison St. office can't take all paperwork and do everything that the Wilma Rudolph office can - which was inconvenient.

Our experience with platinum realty has been great! We did everything long distance and Krissi Layne has helped us every step of the way! She answered any questions we had and made our long distance move much smoother than it could have been! I recommend platinum and Krissi highly!

Molly is the best! She s detailed in her inspections and thorough. She absolutely puts the tenants at ease. she always ensures the owners are happy as well!

KATI OWEN AT PLATIUM REALTY IS AWESOME!!! BEST PLACE TO RENT IN CLARKSVILLE

I always have the pleasure working with Kelly, She has an amazing attitude and she always gets what's needed done.

Kim amd her team are amazing. Ran into a spot where I needed my home rented quickly in order to close on my new house. She said she would have it rented in 2 weeks and she did.

She even picked up the internet boxes and turning them in for me since I didnt have time to do it before i left. I have never had a rental property. I feel confident that I, and my home, are in very good hands.

If you need it rented now, and you want qualified people to rent your home without worry, use Platinum Property Realty and Management who diligently work in your favor to get the qualified renter into your home.

As a renter, again they will find what you are looking for and make the transition into your new residence quick easy and seamless.

I strongly recommend them.

Staff is Very Friendly, and Great service.Helped me, and my wife will all of our needs and never gave us the run-around about anything.

Kim is wonderful to work with, very helpful and punctual. Always gets back to me with answers to my questions. Had my house rented out one week after listing! Very much recommend working with her.

A great company to rent through, everyone is very courteous and responsive.

Any time I have any questions everyone I speak with is so super helpful! They have made my renting process a breeze! Highly recommend!

I was referred to Platinum Realty & Management by a friend a couple years back and after working with them to buy and manage multiple homes I have not been disappointed. They make the management process so easy by finding and vetting quality tenants and handling all of the day to day details of property ownership including maintenance. There is good reason why they are consistently voted Best of Clarksville, they are a great company to work with.

I have never had a more terrible experience with renting thru a company. There are far too many miscommunications between staff and defiantly a lack of care. They will charge you for damages on the property that were there previously before you moved in even though you had let them know the damages had existed when you walked thru the property to view it. It is so sad to see that some agencies do not care about the living situations they allow their tenants to reside in. If I could give this 0 stars I would. Would not recommend to anyone.

same owner of keystone reality very bad business watch your back please from experience

Horrible. Poor customer service and will be quick to rob you of your hard earnings. They are lucky enough to get a 1 star.

Kim Piccininno the Office Manager at Platinum is a joy to work with. She responds quickly and is very informational.

Kelly was incredibly helpful in helping me get my lease renewed. There were some minor complications on my end, but Kelly got me all the information and help I needed very quickly. Nothing but good experiences with this company as a whole.

As a vendor, I appreciate the speediness of payments and the quick responses I receive, regardless of what day it is or time. Very professional!!

Staff was very professional and helpful with answering questions.

If you are looking for a home or a place to rent go see Sherry Strysick. She was extremely helpful and very patient when finding my forever home. She went above and beyond to make sure I found what I wanted.

Very friendly, Mrs. Sherry gave great customer service. Would recommend to anyone

Meagan was reflexive, helpful, and easy to work with.

Charged $100 for an unrefundable application fee without informing us of an additional $300 admin fee and $500 pet fee after we told them we had a cat before filling out the application. It's bad enough you're expecting 4 months worth of rent just to move in, but at least be upfront about it before scamming people out of money.

They don't have a way to leave voicemail when the office is closed -- I simply wanted to leave my message with my question, then when they opened, they could have responded to my voicemail. This is not convenient. They only have a maintenance line who won't take messages.
They are not the best at returning calls when you do speak with someone -- I have called the property at least on 3 occasions with no response about a resolution.
Taylor is nice -- the receptionist, no matter the concern, is always very nice.

Krissi + Kim have made this process flawless and so simple for us! From the moment we opted to place our property in to management with them they have been so easy to work with! They are quick to respond, courteous, helpful, and professional. By far the best property management company we could have chosen to manage our home in TN!

I got help from Molly Usselton. She was awesome!! She made finding a house very easy in such a busy city like Clarksville.

Kim is wonderful to do business with. I am a first time home renter. After discussing with her all the details of the contract, I was sure that Platinum Realty and Management is the best company to rent a house with.

If i could id give them zero stars.
When we first moved in maintance was super fast but the longer we stayed there the longer it took for them to fix anything. Then they would show up and say they couldn't fix it till the owners of the house approved it and we would end up waiting another week. Of course they wouldnt keep us updated on the issues. We would need to call them for updates on the issues.
Then the owners would fight the fix and try and charge us for things that were out of our control.
Come to the time we move out they send us a charge list of damages and almost everything on the list is stuff we stated in the move in inspection as well as offered move in photos to prove it was there and We bring it to their attention and they pretty much shrug it off and tells us oh well.
Waiting for the official charge price and we will be going to a lawyer so i highly don't recommend this company to anyone!

We loved working with them! Molly was great! She is very professional and handled everything really well! Would recommend!

Kim from Platinum Reality was friendly, easy to work with and was very professional. I had numerous repairs, painting, and other problems that had to be fixed before renting. Kim got it all done and rented in three weeks. Thanks, Kim and Platinum Realty!

I have nothing but good things to say about Megan. She was extremely friendly and eager to help.

I would just like to take this time to thank this amazing group of people for being so helpful! They are extremely courteous people willing to get the job done! I Would definitely recommend this company to anyone!

I've been looking at so many rental properties lately everything had me all jumbled! Meagan took the time to walk through each property that was managed by Platinum and answered all my question & then some!!
She was amazing to speak with and will definitely recommend her!

As a rental property owner, I appreciate that Platinum holds the tenants responsible for their damages to the property. I also appreciate quick communications and replies. They help where they can!

Friendliest office staff in town! Hands down best the best rental agency I ve ever been to.

I was planning to move to a house and had put in my 30 day notice. I ended up having to retract my 30 day notice and they have been nothing short of amazing in accommodating my needs in this time. Kara answered all of my questions before and after this process started and has been a pleasure to work with!

Great property management! When in Clarksville or surrounding area look no further. Super friendly, professional staff and an all around great experience.

Meagan was great and highly recommend she has made this process at ease from the beginning very knowledgeable and easy to work,great company glad I found them.

The staff is friendly, attentive and has outstanding follow through. They also have some of the cleanest rentals I've viewed in the city! I am very pleased with their professionalism and the company as a whole!!

BE CAREFUL!!!! Lengthy review but worth reading to save your property, time, and moneySo let me tell you about these friendly staff. I believe each of them in their own way means well and dont agree with the way this company is run in one way or another. I did not (did not) walk in their office seeking help to rent my property. I went to keystone, in some dispute my property was transferred over to platinum through a court order from "said: despite. They presented themselves as friendly. Throughout my property's time at this place the standards have slowly went down from where it was, not by the so called wear and tear. They overlook a lot of different things with someone who I didnt believe ever owned a house or have enough time renting to do inspections. Over time I have done visits to my property to do inspections I have brought numerous issues the their attention to include dog chewing on side boards, my expensive blinds, trash in the yard, glass broken balcony broken and few other issues and they failed to include it in the move out inspections. I, on several occasions, had to come out of pocket bc of their negligence. One client of theirs still owe on the property they use to manage for me I asked the extent of their participation to retrieve my money. Their reply was we send them a final notice of balance due... and 30 days later they transfer to collections. That's it .
Recently, like this past week, after transferring my property to another agency almost months ago I got receipts for final billing some of items that was to be charged missing from the list again i.e. broken tiles. I asked how they planned on making this right their reply in emai I apologize for inconvenience but we cant charge them for this now. I specifically pointed this and few other things not on list. They refuse to accommodate for their lack of understanding in the business they choose to work in. Their ethical behavior is none existing. Do inspections on your property. These guys need to be closed down. Due to being in the military I was scared to transfer my property because the time between releasing the property and getting a new agent was uncertain to me. BE CAREFUL WORKING WITH THEM THEY WILL COST YOU MONEY!!!!!

So, I dont like to write reviews until I've allowed for the business and or vendor to rectify whatever issues that have came up.

My first review of this place was somewhere between April and June of 2018.

So long story short I made a decision to change property manager because I felt my property was consistenly getting worse and worse as more an more people move in and out. While I understand that there are normal wear and tear, there were a lot of cosmetic damages that were done and not documented properly or not documented at all to include broken tile. My previous review goes in depth of my issues at that specific time.

This message to you potential renters and or homeowners, so since that time I have emailed multiple times especially immediately after I went and walk through the house myself and identified issues that were never on their move out inspection. After addressing this issue several times and ask for statements to see exactly what the tenant were being charged and sent to collections i received documentation several months later and have no way of collecting that money from the tenant at the time.

To make matters worse I sent in emails requesting updates as the tenants were making

My family has been going through a pretty rough season and when I walked into the doors of this company I felt very welcomed and was approved with no issue it was a breath of fresh air after being to so many uncompassionate companies. You gave my family a fresh start and for that I am grateful.

I have not used this company however my daughter works there. Based on my knowledge of her willingness to help the customer, organization skills and total commitment to everything she does I would rate the company at 5 stars.

Kim has been great dealing with our property. Even sent us some of our old mail that arrived at the house.

Krissi is amazing!! She was very knowledgeable and helpful throughout the entire process. She took the time to answer all my questions which in turn put my mind at ease. Thank you, Krissi!!

Great company to do business with! The staff is helpful and friendly.

Kelly was very helpful and knowledgeable in handling all issues brought to her. Great service. Would definitely recommend.

The staff is really helpful and professional. I appreciate everything that they've done for me. I would definitely use them again and would recommend them to others in the future. Thanks Platinum Realty!

Everyone was very friendly. Pleasure doing business with y all!

Megan was so delightful. She didn t hesitate to answer any of my questions, and trust me I had a lot.

Anyone who has had issues with this company typically either didn't read their lease or doesn't know what renting is all about. Haven't had any issues from this company at all. They went over my lease in detail and walked through the house with me. We covered every inch of the property and everything that needed to be repaired, was repaired. Professionally to the very end.

Meagan was super friendly when I called into the office. She was able to answer all my questions that I had.

These people are a bunch of crooks, I just cleared out of a house Sep 27th, paid a carpet cleaning company, paid a pressure washing company and paid pest control to come by to the house, I spent 600 dollars checking everything off their list expecting to get my deposit back, I just received my 75 dollar check in the mail out of a 1300 dollar rent /pet deposit after 35 days with all kinds of made up charges like ash in a fire place that we never used, don't use this company, just another company ripping off Soldiers

Very professional! Kelly helped me with the maintenance

Most expensive app fee I've every heard of - $100, lots of run-around and pointless back-and-forth emails, only to rent the interested property and offer you look at their other properties. It felt very unfair and perhaps they are collecting multiple app fees for the same property. Renter beware. Never seen a property management company make it this complicated.

Kim is very professional and responsive to emails. I would recommend everyone to use this company.

Kelly and Meagan have both been amazing helping me through any questions & problems i have!!

Krissi Layne was more than helpful she was willing to go the extra mile to help me

Very friendly staff and have been on top of some maintenance issues with our new rental. Kara at the front desk is awsome .