Pima Pool Plastering Reviews

Pima Pool Plastering (PPP) re-plastered my in-ground swimming pool in April 2014. The following was my experience.

Prior to the start of the work, I informed PPP to call me the day prior to any work so I can arrange to have someone at the home. This did not happen and had to take some leave from work.
Received call from clerk asking for the final payment without receiving any calls from supervisor or work lead (if any) that the work was completed. Nor a call regarding an inspection of the work completed to insure satisfaction.
Inspected pool myself and found that I was missing three water-jet directional nozzle heads.
Informed the business of the missing nozzle heads and the owner ended up arguing with me that I should have looked at the estimate before they did the work and that the nozzle heads were old and not being sold any longer (which is untrue since finding same nozzle heads online). The OWNER also informed me to stick a screwdriver into the orifice to make any adjustment. I informed him that I should not have to stick a screwdriver into anything to make any adjustments. He continued to be defensive and not once offered to work with me to rectify the situation. The OWNER said that all his customers were very happy and that I should not be complaining (There are no reviews anywhere that show satisfied or unsatisfied customers). He would not stop arguing with me to hear me out so I had no choice but to hang up on him. This is a BUSINESS OWNER that did not care or value a customer's legitimate complaint or made any attempt to rectify the situation. I am giving this business one star because this terrible service came from the owner himself and not from his employees.
I am now paying another company to replace the missing nozzle heads in my pool costing me more than planned. I do not recommend this company since they are not customer friendly and lack quality of work. If you decide to hire this company, insure you have them write up a "very detailed" estimate before hiring them. Failure to do so will haunt you like it did me. Take it from the business owner when he said to me, "You should have taken a look at the estimate".

We have a fairly large 20 year old pool that needed a total renovation. Pima's price came in lower than other companies so I was concerned until I found out that other companies may use Pima's crews and then just mark up the price. Knowing this saved my 10K. Overall the project went smoothly. Kudos to the office staff for very good communications. One crew made two mistakes, but Pima quickly fixed these problems, at their expense with no quibbling. So HIGH INTEGRITY COMPANY which is a huge plus for me, plus the pool looks great.

If there were more stars, I'd give them! These people are amazing. I needed to have my 33 year old pool equipment replaced and moved to a different location in a very tight space. I tried three other BIG pool companies in southern Arizona and they all were very slow to respond and all only told me of all the trouble I was going to have doing what I wanted to do. The Pima Pool guy said, "There's nothing that can scare us." He was right. As a retired registered professional engineer in two states and a naval architect, I know a thing or two about pumps, plumbing and electrical controls. I was totally impressed with these people. They are professional, great problem solvers, use only top of the line equipment, practice excellent workmanship, courteous and they show up when they say they will. And their prices are right on the target. I am SO GLAD that the other companies were unresponsive and/or backed out and that I settled on Pima Pool Plastering. I cannot recommend them highly enough. Kudos to Sam, Able, Ernest and Orlando. They are all top level professionals.

hi my name is Bobby I am the owner of ATS one of the largest appliance service company in southern AZ.I do know what good and bad service is. Pima pools is about half way done with my pool renovation. They have been a superb company to work with, they call every day with the next days work to be done and what has been done that day. To my surprise they even call if no one is going to be there. I can have piece of mind at work knowing that they are taking care of business at my home. The office personal is awesome so polite. I had question that where hard to answer so the owner came out to my house to meet me a very down to business man he explain everything never acted like he didn't have time for me. I expect it to continue to the end of the work. I will follow up with you when its done

Couldn't be happier with Pima Pool for the remodel of our old pool and deck! Fair pricing (compare them to others in town) with great quality work and professional employees. Highly recommend.

Pima Pool did an outstanding job resurrecting our inground pool that s been out of service for about 20 years. In addition to the pool itself, they also fixed up and repainted the decking, and re-stucco d/painted the entire wall surrounding the pool area. Communication was great and they finished the job on time as promised. The gentleman who assessed the situation and provided the quote, Bob Hazen, was especially awesome and always there if we needed him.

I had the pleasured of Pima Pool Plastering building my swimming pool. From start to finish the work was very professional. Construction workers were there every morning and at the end of the work day they clean after themselves. Office communication was great, I received daily updates and always knew what was going to be scheduled next. The pool was completed before the deadline. Pima Pool plastering did an out standing job and I will keep recommending them.

Pima Pool & Plaster did a fantastic job correcting and finishing the shoddy work that Imperial Pools started and fell short on. I was so hesitant to hire someone else after getting screwed over, but Kevin (PPP owner) and his crew did a great job installing new pebble tech in our 30-yr old pool. It looks incredible. PPP called me every day to update me on schedule, showed up when they said they would, cleaned the jobsite up, and charged me less than what Imperial wanted to complete the job (long horror-story there). I strongly recommend PPP, they truly care about their customers, and have outstanding work ethic.

We have had an amazing experience with Pima Pools every step of the way. We just completed a pool resurface with Mini Pebble and had out pump and plumbing updated as well. First of all, I am not the easiest person to please... but Pima pool has done such an amazing job, I had to leave this feedback. We had 5 pool estimates before choosing Pima Pools. Not only were the priced the best, they had the best communication, best detailed explanation on the cost estimate... and had excellent upgrading suggestions that were very affordable. The communication through out this process has been fantastic. I received a call every day to let us know what was being done and what time to expect the workers. I would even get a call if no one was coming and an explanation of what was next. They had different crews who specialize in each part of the job. The plumbers where exceptional and painted and labeled all on the flow of plumbing so I could understand how to operate my equipment. The pebble work was beautiful and they did a final walk through to go over every step of the process. They even came back for a second walk through because I wanted more clarification on optimal pool chemistry and details of how to use out new pump. They spent an hour with me going over details and was really appreciated. The final walk through was two days ago and my family couldn t be happier. They really have a great team at Pima Pools and Aj very please we choose to work with them.

I can't say enough about PPP. We knew what was happening every single day because the office called us to tell us what they did and what was about to happen. Work crews usually arrived earlier than the scheduled time and were always clean. Set up and take down each day was very thorough. The final product looks absolutely amazing and we get compliments from every person who sees our pool. PPP refinished our 25 year old plastered pool with an aggregate (like P-Tec) product. The pool decking is what really needed TLC though. The decking was cracked, chipped and flaking off in numerous areas I watched the repair process and I couldn't believe how much time effort and attention to detail went into it. It looks brand new. We thought that everything was done when we were surprised to get a phone call from PPP letting us know that they would be out to put on a second and final coat of paint on the deck to ensure that it looked right and would last.