Pilgrim manor & pilgrimcare home care services Reviews

For now I will give them a one star because the care so far for our loved one has been shockingly weird.

I have a loved one at this facility and also used to be an employee here. I would have never picked this place for someone but I m glad I did and I hurt when I read the reviews. I wish everyone would look at how the world is now days. Short staffing, lazy people and craziness is what the last year has been and will continue to be. I won t say I was happy with my loved one being there but I can tell they are trying and we see the effort. From the floor staff to the upfront staff and with the turn over rate I can only give them and high five for trying. I was greeted by the front desk and she was very helpful. When I went to the floor some were welcoming and some were not. A few stood out to me. The Don is newer and I can see the changes that have been made since the last time I ve been there . I was a cena on the floor in the HC and wow can I just say some of the regular long time staff there have not changed. They were rude and just seemed to not care. The admissions girl is WAY to young and rude. You cant even understand her half the time. There is a dog always there and frankly I am NOT a dog lover so that was irritating especially seeing it all over even in the dining room while they were eating!!! but on the flip side I see the changes being made. More welcoming staff and people trying. Kimbra the housekeeping lady is amazing and always helpful, there is a new guy in charge but I haven t met him yet, the front desk Becky is very helpful for all the craziness up there. The scheduler Suzan for the place which is I bet a nightmare was nothing but smiles and helped us with where to go, she did not just tell us but she physically walked us there and gave a tour which was nice and felt good to be so welcomed. Not only once but these few have always been there and stop what they are doing to make sure WE are taken care of. I always feel a push back from most like we are a nuisance to most the staff there. People can learn from some there with manors and we know everyone is stressed but I have been here a few times and these few employees stick out to me by going above and beyond their duties. I m thankful for the warm welcome I got from some of the most stressed out staff. Shows that people care and want to make a difference! The first shift aide Jamie is soooooo great at what she does and then in afternoons a Tiffany is amazing! I know that my mom is in good hands when I leave or get off the phone. Thank you for having some staff that make a difference and others can learn from the energy these ones give out and their hearts

Took my father here, can't get phone calls returned,when I do get a phonecall from them the excuse is I've been too busy to call you.
The clincher came today when I received a call and was told that they gave my father the wrong meds. Now I'm sitting here at the emergency room waiting to see if he's going to be alright. He's 96 and he deserves much more than what he's getting for $12,000 a month.
If you need to put a loved one in a nursing home, run from this one.

Called numerous times to check on my family and never hear back

There is no excuse for resident abuse. I don t care how annoying or belligerent the resident is being. It is NOT okay to ever hit a patient, it is especially NOT okay to hit a patient with a piece of equipment. The medical care and organization is a mess as well.

Even if your loved one is a model patient, I would not send them here. If I could give this place zero stars I would.

My mom is well taken care of. She loves the food, the garden and tells me she has "good neighbors"

Other residents with dementia can violently attack your loved ones. If your loved one is put in Hospice at Pilgrim Manor b/c they are dying of the injuries, they might be in in Hospice for over a week before any visitors are allowed. By the time the first visit arrives, they are already comatose, and can't respond. They made me wait 11 agonizing days to see my own mother who was dying in Hospice, after she was violently knocked down by another resident with dementia, which caused her to have a fatal stroke. By the time they let me see her, she was comatose and could not respond! She died after my last goodbyes and prayers for her. It's a shame their 'Hospice' promotes such horrible suffering by depriving immediate family members the right to see their dying parents until too late! And a shame Pilgrim Manor lets violent dementia patients have access to other elderly patients there: A Horrible nightmare which might take years of counseling to over come....

I worked here for a few months and when I first started management made the place out to be organized and such a good and enjoyable place to work, when it s no where near. When I first started I felt unwelcomed and had my doubts with the place but as any new job you have your doubts. I should have instead believed that gut feeling. Lots of the workers here are very unproductive and have no ambition or team effort at all. Lots of the people are just in it for the pay check and don t have the caring hands needed for that line of work. I would never consider putting any one of my family members in this facility

This is a horrible place, do not take your family member here for rehabilitation or otherwise, they will put dirty clothes back on your family member after a shower leave them in the hallway and not take care of them. This is a horrible place for anyone to be. The care is very very poor, I beg you to please not take your family member here.

Did not take the tour. This place sounds like a nightmare. When do they pay attention to phone calls so loved ones can check on their family member? Too many cases of where the nurse/Med tech where to busy with other things to care about helping family members.