phonicia Reviews

The Foul Mudammas cans are rusted from inside that may be a serious health hazard
Also there is no expiration date on the cans

Whether rice, couscous, or other you have no instructions on packaging not worth strong.

+1 month to get a response from them for new customer inquiry.
+1 month to make a customer account
+2 weeks to get first order confirmation
Delivery date comes, no delivery is made. No call in advance to say why delivery may not occur. No follow up. An entire day wasted which is huge opportunity cost on a growing business.

Most unprofessional company I've ever dealt with, imagine if there is a problem with an order? It's better to not work with companies like this and look elsewhere.

I had a $1000 first time order ready to be placed since day 1. No hassle, no complications, was willing to even pick up my order. The problem is their professionalism. If they processed my order in the same week I contacted them the first time, as should be a reasonable expectation, I would have likely ordered $10,000 more by now and would be consistently buying. If you are a manager or owner of this company I hope you fix your leaks.

Directions not on packaging and I cant connect to their webpage for some unknown reason. Can anyone tell me the ratio rice to water

I found a piece of plastic from a packaging bag in my semolina, it's dangerous

We have never dealt with such an unprofessional company such as this one. We placed an big order with 3 different sales reps and they kept loosing our orders. When I tried to call head office to get assistance from their Sales Director Mr. Antoine, he didn't even have the decency to return my calls after repeated attempts. The answer from his receptionist is that he's too busy to call back. I can't believe this company is owned by Metro. I was expecting higher standards of professionalism with a company associated with Metro. If metro is seeing this comment, beware this company is still being managed like a mom and pop shop.

I would like share with you a horrible experience that I have had with one of your products. The Barley Cedar bags. I have purchased one 2 weeks ago. I was planning to cook it tonight and to my surprise the bag was FULL of black small tiny cockroaches!!!! At first I wasn't sure where those creature arrived to my pantry, I must have found at least 50 of them crawling on all my kids snack, cans, etc. it took me 4 hours to completely clean all and get rid of all the open bags of any products, in case they were harboring inside. I must have trough a total of 500 $ worth of products!!!
Now, two weeks later, I have opened the pantry and noted another one! after an extensive search. i have noted the CLOSED bag of Ceder barley which was completely sealed and had at least 50 of those black cockroaches in it!!!

One star is too much for the worst client service in the history of mankind
NOT RECOMMENDED
they would tell you the price for an item on the phone but they won't mention tax or anything so don't make a one hour trip to there for a mistaken not legit final price
Plus the front receptionist is more like a statue than a customer service agent
Bad way of communicating , they speak in an inappropriate manners.. this place is a total mess

not recommended at all I will never go back, very unprofessional, service is not nice, not consistent in price, only accept cash!!???