Phil Long Ford Dealerships Reviews

Don, my service advisor, at Phil Long Ford has been nothing short of professional and timely in all our transactions. My Ford is reaching 100K miles and has needed service work prior to my warranty expiring. Don is extremely thorough in figuring out what needs fixed, he sticks by what he says, and is honest to the core. I have never had to worry about him giving me the run-around, or charging me for a service I do not need. He always checks warranty coverage and finds ways to keep my costs at a minimum. I am incredibly thankful he is my service advisor and for his quick responses to all my questions. Highly recommend Don!

Phil long Ford is simply the best Ford dealer hands down Robert & Mike will go the extra mile to make you happy! Their extremely knowledgeable! I ve bought many trucks and cars from dealerships and these guys are my go to dealership! It s been a pleasure doing business!

I just purchased a new Ranger truck at Phil Long Ford. Our sales representative (Albert Rico) was a pleasure to work with. Albert showed us several trucks and help us focus in on the truck that met our needs. Also, Albert was very knowledge and was able to answer all of our questions. The actual purchase process was excellent. We were able to address the final price discounts and trade in value with Albert directly without having a team of management attacking us and pressuring us. I was very happy with the final price. First time I enjoyed buying a new truck.

Scott at Phil Long was amazing, he made buying my new Explore so easy,
He went above and beyond for me, everything went so smooth. He even drove the paper work to me to sign. It was a super busy week, Scoot had everything ready for me. My son even sold his F250 to Phil Long, Scott
went above and beyond for him. We where is and out in and hour and a
half. We were both is shock. I would recommend Phil Long Ford, ask for Scott!! He is the best!! Thank you Scott for making buying a car painless!!

Received an offer in the mail for top $$$ on a trade in at Phil Long Ford. We really needed a bigger truck with higher weight capacity so I started looking online. I was contacted then via phone by salesman Freddie Perez, and sometimes when your just started looking and salesmen start bothering you cause your not sure yet so it can sometimes be a deterrent... well with Freddie it wasn't at all from the start.
I explained to Freddie the letter offer for trade in and what I was looking for in terms of a new vehicle and immediately he had several options he was giving me that was available at that time. We set up an appointment for Wednesday morning for me to come to the dealership and see the trucks in person and test drive a few, but till I got there was able to talk to him thru text if I came across any that I wanted to also look at that day.
Thursday came and when I arrived at the dealership he had several trucks lined up and ready to go for me so there was minimal waiting. I wanted to be certain on my choice as the new truck would be a long term investment for personal and business use but had worked extremely hard to make it possible over the last year to be able to make this purchase.
Freddie was awesome though with all the questions I had, getting the extra trucks for me to see, and then getting together the financial numbers asap when I picked one to discuss with my husband. The trade in we did he also got us top top $$$ for it, even more than we thought would possibly be offered.
We settled on a New 2021 F250 Super Duty Diesel in the end that same day and honestly the biggest reason it happened as quickly as it did was because of the amazing customer service and care we got with Freddie and at Phil Long Ford.
I've had my far share of car salesmen experience and this one by far has been the best and I highly recommend going to Phil Long Ford and seeing Freddie Perez for your next vehicle purchase.

I took my Expedition Max in for an oil change. During the inspection they found some things that needed attention. They were able to take care of them that day. Thank You Phil Long Ford. We appreciated the buying experience and the service also.

Phil Long Ford is the best! I have now bought 3 vehicles from there and each time I was treated fairly, and with respect. Those are the biggest traits I look for when dealing with any company and they nailed both of them! Keep up the good customer service!

This place is by far the worst service I have ever had to deal with, so go anywhere else but here if you need to get your vehicle worked on. They misquoted me on pricing, took over 3 weeks to do something that should've only taken a few days which they never offered to provide a rental so I could still go to work, they overcharge for labor and even after spending over $3,000+ on my repairs (which I had to get a loan just to afford), when I went to pick up my truck, they had cracked the windshield on the passenger side. When I brought it back to show them the crack, I was told "That's a stress fracture and that could've happened anytime so we are not responsible for fixing it." The service manager said it could've happened when they were test driving the truck and since you have to give them permission to test drive it that they can't be responsible for anything that happens during the test drive. Then he said that the windshield was possibly installed incorrectly and that I should contact the company that installed the windshield. I've had the windshield for over a year, driven it in freezing cold, intense summer heat, and off road and never had any issues. Then they have it for 3 weeks, crack it, and say it was just bad timing. They refused to do the right thing and help a customer that just paid thousands of dollars on repairs even though the crack happened while the truck was in their possession. Not to mention, when I was waiting for someone to assist me, I overheard the service manager talking about a customer who had just bought a vehicle from them and was having mechanical issues after only driving 200 miles, and his response was, "you should have bought the warranty." DO NOT SUPPORT THIS PLACE!! THEY WILL RIP YOU OFF AND BLAME YOU FOR THEIR POOR QUALITY OF SERVICE. I have never experienced such a lack of care or concern for their customers. I used to work in a mechanic shop for years and we never treated anyone like this. I don't care if it was bad luck/timing, the windshield broke while YOU had the truck, so YOU need to fix it. They need to learn to take responsibility of a vehicle while it's in their possession and not blame the customer. I will be contacting a lawyer and the BBB to notify them of the shady business practices being implemented at this place. I took my truck here and overpaid for service with the impression that going to a dealership would result in the best possible service I could buy. I've had better service from small unknown Mom/Pop mechanics. You'll be much better off going anywhere else but here or even just doing the work yourself. Do not support this dealership!

Aaron Lewis with Phil Long Ford was great. As distance buyers, it is difficult to know what you are getting into before being on the lot, this was anything but the case with Aaron. He went above and beyond to give us a great picture of what we were buying via video/pictures/ phone before we ever left. We negotiated and he was able to hold the vehicle while I finished the next day s work and headed down. The vehicle was even better than the pictures showed. Would gladly work with him again.

Set up an appointment January 20th, confirmation screen shot, email, over two weeks ago. Show up today. I m not on the schedule.

Got a letter in mail from FORD that said they would fix the reductant heater and sender assembly free of charge at ANY FORD dealership and the people at PHIL LONG won t honor that. Is it because they weren t going to make money off me?

The reviews about being disrespectful and avoiding fixing the actual mistakes they make are true.

Never would go back. Never would recommend.
If I could give zero stars I would. I ll be contacting Ford costumer service.

I really love the generic response giving by them below. Apparently my info is in your computer and your not even really trying to fix your mistake.