Perma-Seal Review

Steve was professional, knowledgeable and thorough. Pleasure to work with. Thanks!

I was very happy with the company and the salesman . Great crew :)
Don Gemein was the best !!!!

Jerry Augustyniak was great and was able to break down everything for me as far as pricing and made me knowledgeable of what is causing my basement leaks! Mike also accompanied him and helped further explain any questions I had. Great duo!!

Jim G. called the day before to confirm appointment. He showed up on time and was very thorough and knowledgeable. He showed me a power point presentation to explain how my home is built and the solution he had for us.

Vincent and Xavier showed up on time. Explained how to solve our sump pump problem. Installation was professionally done. They did a great job. This is our third time using Perma Seal. I would highly recommend them

George was awesome! He was punctual and professional. He explained everything thoroughly and gave us great options for addressing our issue.

Quick, professional and courteous, simple explanation. Highly recommend Dan.

Mariano did a fine job installing the window well cover and ladder on the new egress window.

Well worth the expense if you will be in the home long term

Just got my estimate for some repair on my basement and Jeff K. from Perma-seal was very informative and knowledgeable about there product. Gave me brief examples how water penetrates through basement foundations. Got my repair date set and got some additional discount. I definitely recommend Perma-seal to my family and friends..

Steve was very helpful diagnosing my issue and walking through repair options.

Aaron was great and Permaseal came highly recommended

Dave C has been a great help with multiple projects in my home. Explained everything in great detail, showed videos, took all my calls and came out as soon as I needed him. I now have a dry basement, and looking forward to having my sewer line repaired. Thank you again

Aaron W came to my home he gave me different options on how to keep my basement from flooding I picked the best option because of his expertise I want to Thank God and the Perma Seal company for sending him Thank you Thank you Thank you

Mitch was great easy to talk to. Looking forward to working with him in the near future

George H was great, explained everything, was very thorough.

Dave C. Was fantastic at my home. Very punctual. Extremely professional and was great to deal with!!!! Explained the process and everything involved. Very through inspection and did a great job explaining the mitigation and my options. Great person, down to earth, made understanding the process much easier. Booked with perms seal without question!!

Jacob Peck from Perma-Seal came and looked at our basement which was leaking. He was very professional and explained everything that was going on and what the problems were and what was going to be done to fix them. It was very informative and a great experience.

Steve K is super professional and was right on target with our basement leak. Thx!

Ken Allen was very professional. Answered ALL of my questions! Would recommend him and the company again!

Louis called 30 minutes before arrival. He was very courteous and worked tirelessly to install our sump pump and battery backup. Very pleased with service.

Today Perma-Seal came to my home for an inspection. They came to my home before about 20 years ago and fixed a leak I had. When I called this time thinking it was the same problem they sent out Ramon Duron who is very professional and takes his time to check everything !! Unfortunately it was a different problem and he explained everything to me so I could get the job done. Just knowing they would ve taken care of this problem today even twenty years later is very remarkable!! I highly recommend Perma-Seal and I highly recommend Ramon Duron if you need there services!!

Thank you Permaseal, and Jim A for helping to save our finished basement. I m happy that we have a plan for progress after Jim explained the issues we ve been having with odor, electricity, and other problems. Hopefully, we have a permanent solution in place soon. Thank you guys again.

I had a couple cracks in my foundation, so I called Perma Seal to get them handled. They sent out William, and he was great. He got me a great deal and a great warranty.

Robert came to the house and did a thorough analysis. He explained everything very well. Was very professional. My dogs loved him. Very good experience. Look forward to having permaseal fix my basement leaks

Painless experience!! The crew was prompt and courteous. Great communication. Highly recommend!!

Mr Robert Barscewski is a pleasant and informative member of the PermaSeal team. He was able to answer all of my question and I did not feel that our time was rushed when he was in our home! Great experience and will go back to Mr. Barscewski if my friends or family have any basement issues in the future!

Tyler M. Howard came to our home for a quote and consultation. He was prompt, diligent and knowledgeable. He made the process smooth. His interpersonal and professional skills was really what took us over when deciding to go with PermaSeal. We had shopped around and they offered great prices but it really was Tyler s good humor and attitude.

Excellent work. Came on time and took the time review the work when it was completed. Will definitely recommend Perma-Seal to others

Allen L. conducted a maintenance check on our sump pump. Very professional. Confirmed appt time. Respectful of home. Explained steps taken in process and provided good information.

Called PermaSeal out to fix a leak that had been fixed by another company 5 years ago. Jim G came out and performed a hose test and confirmed leak and gave me a good price on a crack injection.

Aaron was very knowledgeable and excellent in his diagnosis and resolution of the drainage problems.

HAD SCOTT AND JIM TO COME OUT TO THE HOUSE TODAY AND THEY WERE VERY PROFESSIONAL AND FOUND THE PROBLEM ASAP AND CAME UP WITH A GREAT SOLUTION TO FIX THE PROBLEM. THANK YOU PERMASEAL

Michael was excellent. Very professional and helpful

John Ferguson was very prompt and professional. Very thorough and explained everything completely. Would definitely recommend.

Had a great experience with Jake Peck from PermaSeal who came to our home and spent 3.5 hours going over our complex water problems and coming up with creative solutions to address everything! He has the heart of a teacher and explained everything in detail leaving us with peace of mind in the money that we were investing into our home. If you have any issues with water at your house, this is THE company to go with.

I called PermaSeal because I had some crumbling with the top of my foundation. Jim G came out and saw there was a foundation crack going to a beam. He opened up the drywall on the inside to confirm.

Dennis was great. Very knowledgeable and informative.

Workers completed project on time and kept work area pretty clean.
They communicated well and were responsive to our questions and requests. The quality of the work will depend on how it handles big rain volume. We have not been able to test this yet.

Deji was here on time and was very thorough and complete. He really did a great job informing me regarding all the work. Would recommend for sure.

Steve was very knowledgeable and thorough in his consultation.

John W. Arrived on time, with courtesy call, and was very professional. Well done!

I am exceedingly grateful for Jim Antonsen's analysis of our foundation. He provided a thorough service in a timely pace. He was on time with his arrival and terrific with our dog.

Perma-Seal appears to have a bit of a back log. I first contacted them in June 2018. My contract with them dated 7-3-2018 has not been started to date. They first showed up to work on 10-15-2018, but were unprepared to begin. They have since changed the location of their office, and they couldn't be reached by phone today . I have asked for my down payment money back, but get no reply.

Gosh what great service I had with Jake at Permaseal!
Not only did he call two days ahead of my quote date to confirm but he called on the day of to give me a more exact time. Which is so helpful since both my husband and I work outside the house.
I was so happy with his approach, level of detail, explanation and foundation crack information that I booked foundation crack repair job!

Steve was my consultant. He took the time to go through each section of the house. It seemed like he actually cared.

Steve is the most professional and knowledge man I can imagine and have been a consultant engineer for decades.

You should be extremely proud of him. I am strongly considering a very expensive and
disruptive process.

Burt Siegal

Dave gave us a lot of great information and ideas for our specific needs with waterproofing. He was thorough and answered all of our questions!

Jason was great at providing my wife and I options for our basement moisture issue. Very professional and provided us with great information about how his team could resolve the issue.

Aaron was awesome, very knowledgeable and friendly.

Scott is a Great Asset to your company. Scott took time to answer All of my questions and made sure that I understood. Scott has been a pleasure to work with and made me feel very comfortable about the whole process.

Romy Shaheen conducted an annual inspection of our crawl space. He was very thorough in explaining what he found in the inspection including replacing a humidifier and addressing a possible problem with the sewer line. Romy was very professional in the way in which he answered our questions. He took time to explain things so that we had a complete understanding of the current situation as well as issues that will be addressed moving forward. We have had very positive experiences with the Perma Seal staff and Romy continued that tradition.

Jim G helped me on a project. He was very professional. Diagnosed issues and very knowledgeable about products.

We had Brian M from Permaseal out to our home last week. He was referred to us by our neighbor. He has so much knowledge and explained all our issues on the computer. We will be in contact very soon!

We were very pleased with the experience. Robert Barscewski was extremely knowledgeable and explained the whole process to us. Answered all our questions so that we completely understood Very happy with the experience

Armando and his crew was very efficient and clean. Did a outstanding job.

George Heller just came to look at some storm damage to our basement. He helped clean up the broken window, explained very clearly what has to be done to fix the problem, and was extremely pleasant to deal with. Perma-seal has never disappointed us!

Andy came to my home tonight and did a fine job addressing my basement issues.

Great customer service and prompt response. Would definitely recommend.

Mike T was very helpful and professional. He helped me get a date to get the work done sooner than I expected. Thanks alot.

Received an estimate from Andrew C due to mild seepage in one location of my basement (for immediate remedy) and inquired about crawl space encapsulation (as a future possibility). He was very thorough checking the interior and exterior of my home and found 2 areas of water seepage that require addressing. He answered a lot of questions, gave me quotes on crack injections, encapsulation, and a French drain (I asked for during the course of our conversation). He did not try to up sell me on other unnecessary products or services based on my questions. Giving four stars because this was only an estimate. Doing my due diligence and getting another bid before I award the work.

John Ferguson came to my home today. He was great to work with

John Ferguson came to my home to provide a free estimate for Perma-Seal. He was so kind, thorough, and answered all my questions regarding our upcoming waterproofing project. He provided additional information using videos from his computer to help me understand all the products and services Perma-Seal offers. I look forward to making an informed decision with my husband on our project based on the information he provided.

Permaseal sent Brian M to do the inspection on my sisters home. He was very thorough and answered all of our questions.

I called Perma-Seal on 5/22 because my 13 year old sump pump stopped working during heavy rains. Everyone I talked to was professional and helpful. Perma-Seal install my new sump pump the same day. Luis L installed the new sump pump and cleaned up after he finished. Thank you, Perma-Seal I would use your services again and recommend you to others.

Update: Mariano M completed the job. He did great work. Very prompt and clean getting the job done. He walked me through what he did and was helpful. He even found one crack that wasn't initially identified to make sure everything was done correctly.

Jack did a great job. Courteous and knowledgeable.

Greg, was on time , personable, polite ,and completed a very thorough inspection of my Crawlspace.

Dan Weber came out today for a regular service visit. While he was here he noticed a leak in our refrigerator line which we were unaware of. We really appreciated his thorough inspection of our basement and our system. After a good discussion with Dan we ended up ordering new replacement pumps to keep our system current and he arranged for that to be completed tomorrow. He was friendly and professional. We have been very pleased with the service we have received from PermaSeal. Thank you.

John Ferguson was very professional and knowledgeable. I would recommend him to everyone.

Dustin was very helpful and explained the process and products thoroughly.

Antonio, came out fast and he resolved the problem quickly. He provided me the best options and offered thorough service. Also, Rosie was very helpful on the initial call to get someone out as soon as possible.

saleperson, Jerry did a great job of explain things.

Steve was great. Provided me the education I needed and expertise.

PermaSeal and George Heller were great to work with handling my flooded basement! They gave me a fair price for the draintile work and the job was done on time. Highly recommend!!

Doug came by for our annual inspection. He was thorough and very pleasant. We ve been very pleased with PermaSeal and their follow-up visits.

Mike T did an excellent job surveying my house. Very professional, knowledgeable and friendly. Would reco.

Dave thoroughly checked inside and out, located the source of our water infiltration, and offered sensible solutions. Very knowledgeable and professional.

Jerry was a great salesman he worked hard at making things fit into my busy schedule. Was very thorough with his inspection and explained everything so that I understood all my options.

Dick explained everything in detail. Very thorough.

Everything started out pretty well with Perma-Seal. A consultant came out and gave us a detailed description of what we needed to fix our leaky basement and listed a couple of options. We realized we were going to pay a little more with Perma-Seal but was ok with that given their reputation.
They began the work in January but couldn't completely finish until April when the ground unfroze. After each time work was completed, a worker would ask for payment and we would write a check before they left. The total payments were around $15K.
Then on Monday August 27th we received a collections notice for around $500 from Perma-Seal. We were completely caught off guard because we had paid the amount they had requested after each round of work. We immediately called the collection agency to try to find out what was going on. They did not have any information to provide us. We then called Perma-Seal. No one answered. We left a voicemail. No one called us back. I must have left 5 voicemails and called 20 times. I tried calling the consultant. No answer and no call back. Finally, I left a voicemail threatening to drive an hour to see them in their office. Coincidentally, the next time I called they finally answered. They had no information for me. The lady could not have been less apologetic, less helpful and more disorganized. After another 24 hours of waiting, we finally came to the conclusion that when a job was completed, they had asked for the incorrect amount. However, their records were sloppy and I had a simple follow up question because the actual invoice amount was different that the amount on the contracts. They have just completely ignored my simple request for explanation. I would like to pay off this balance (what's another $500 after $15K?) but I think I'm owed at least a simple answer to my question (that should take 2 minutes).

It is now Friday before the labor day weekend and I m still waiting for some simple information from Perma-Seal. The amount of stress and anxiety that Perma-Seal has caused me and my family is indescribable. I understand mistakes can be made and if they would just show some sort of urgency and respect to get this fixed as soon as possible I would not have an issue. I can't believe the lack of respect they have for their former customers after the work is done. I would never recommend Perma-Seal to anyone. Their customer service has been an absolute disgrace.

Brian M was very helpful and informative. A very easy person to deal with.

We called Perma-Seal for an estimate and Jerry Augustyniak was able to meet us at the house the same day. He was very professional and thorough. He identified our problems quickly, came up with a solution, gave us an estimate, and scheduled us for repairs within an hour. We anticipate a smooth repair and a guaranteed fix. Thanks JS Homer Glen, IL

Jerry was very professional and detailed! I understood what he explained and he built value by not rushing straight into a sales pitch!
Thanks Jerry for coming out today!

Dave was knowledgeable and helpful with all questions and clarifications!

Mike T
Got our crawl space assessment done today, and Mike was very professional! He explained every aspect of the upcoming project, and it was very appreciated.

I had a great experience with Rich Betts. He did a great inspection of my pumps and foundation and I found him to be a wealth of knowledge. Thank you!

Jake was super honest and very knowledgeable! Was able to give me help me understand my whole situation and helped guide me through this process! Awesome tech!

Deji was on time and prompt. He explained the process and solution perfectly.

Good & Informative meeting. The best from Perma Seal so far.

Jerry was on time, he was very knowledgeable, friendly and efficient.

Bill was great he was very informative about their products.