4 years ago
We have brought the car in previously for the rear...
We have brought the car in previously for the rear sensor being out. It was under warranty, dealer was supposed to have fixed it previously, and it's still not fixed.
This time we brought it in for the front sensor being out; I'm unable to use cruise control because the front sensor is stating it is blocked, however it is not visibly blocked. The tech kept calling my husband discussing the rear sensor, and he kept telling him the new problem was the front sensor. The tech was trying to charge us $850 to take the rear bumper off (we were there for front bumper sensor), both which are under warranty as we are below 100,000 miles. Why was their tech trying to gouge us for performing a service that is under warranty?!? We finally told him to forget it and we picked up our suburban. We will take it to a different dealership.
My husband has used the dealership in the past and they attempted to gouge him then and never fixed the problem. I talked him into going back, and your tech proved my husband correct. They are not knowledgeable enough to fix the problem,
and tried to charge us for items under warranty, again. We will never go back, and we will tell our friends to never go there as well.