Pella Windows and Doors - Charlottesville region Review

Great experience working with George. Highly recommend!

Sales consultant was very knowledgeable of the product and able to answer all questions. No pressure tactics. Price consistent with quality. Great warranty.

Jeff Perkins is wonderful to work with. He offers quality Pella Windows and doors and always spends extra time to make sure every window size, feature and detail is just right. I couldn't be happier with the service and follow through received. I highly recommend Jeff for all of your window and door needs in the Charlottesville Area. Our contemporary black fiberglass Pella windows and doors are a cut above and absolutely gorgeous. They make the home. Thank you!

Robert phoned ahead to tell me he would be early! He arrived and replaced my window with little disruption to my home. He cleaned up before he left. He explained what he was doing as he worked. Very pleased!

Henry Silver at Pella was the most honest, professional person we met with about replacing our patio/sliding door, hence the winning contractor. He was thoughtful abt design, price and product - quick, painless decisions. Would highly recommend him. Can t wait for the new door!

We bought a $7000+ door in May. Pella took half of the money up front and has since ghosted us. We had an install on 8/11. They called on 8/10 to confirm the appointment, only to cancel the morning of 8/11. Since then, we ve tried calling, stopping by at the showroom, we ve left messages with multiple people to find out when and IF they will ever deliver and install our door. So far, we ve not heard back from anyone and no one will answer the phone when we call. Unfortunately, we made the mistake to pay by check. $3500 just gone. I would not recommend anyone buying from Pella. Not only do they have bad customer service, they took our money, did not deliver the service and product we paid for, and do not respond to calls.

UPDATE: They emailed us after I wrote this review. Sent us the same numbers to call that we ve been calling. Pretty useless and only meant to placate us. No actual progress or information. They did not even try to resolve the issue.

UPDATE: On 10/30 we finally had the door installed (Pella stated they had the door available for 10/26 install but we weren t able to make that date). The install crew was amazing and (almost) made up for the pain of dealing with Pella beforehand. I had asked for a discount on the door for the stress of the delivery process and Jason emailed me that they d give us $465 off the door. Of course, the final bill we got did not reflect that. But that was an easy fix, I only needed to forward his email to the office. We love the door and the crew left the house cleaner than they found it. We need all our windows replaced as well. The professionalism of the install crew has us tempted to go through Pella again. But we are not sure if it s worth the hassle of ordering and getting the product delivered.

Called for an appointment, and actually spoke with a person,but they never returned my call.

George was awesome! Explained all the benefits and details and didnt upsell us on a single thing!

High quality windows that are easy to clean and open. The sales team is knowledgeable and made the process very easy. I like that we had options for screen size and style of window. We look forward to a draft free home for years to come!

Wonderful experience working with Jeff Perkins at Pella!

Mr Jeffrey Hainsworth was incredible. He helped my wife and me set up a plan for my family long term based on our goals. He was so kind and patient as he helped map out all the windows (and their sizes) in my house and helped budget out a long term plan. He was quick to answer all of my questions and make sure everything was to my wife and my liking. He also had incredible knowledge about the products and which were best windows for my home. The quality of the windows are fantastic and I have already seen a reduction in my electric bill!

Definitely recommend them and if your in Virginia definitely give Jeffrey Hainsworth a call, he was amazing.

Jeff Perkins was very willing to help me get new windows for my house. He was very attentive and made sure I was 100% satisfied!!

Great Company! Richard Wood was a huge help! Would recommend to anyone!

George was a very knowledgeable and help salesman. Pella is a great brand, has wonderful products, and have been around for years. There is a fantastic warranty too.

The sales rep I worked with, super nice guy explain things well,, stay with me couple hours or longer. Thank you Henry!

George was extremely knowledgeable and carefully walked us through all of our options when replacing the windows on our home.

Jeff Perkins was great in helping us spec our windows!

I worked with Jeff Perkins on an order for windows on a an addition to a house I own. It was so easy, he was very responsive and knowledgeable. Would definitely recommend

Jeff Perkins has been very helpful and efficient in working with our company.

George provided a timely & accurate quote on my project. Got us exactly what we needed. Great customer service.

Jeff Perkins was excellent. Super customer service!!!

Had a great experience. George was very polite and explained everything. Highly recommend.

George and Jason gave a thorough presentation about Pella and its products, listened to my desires and questions patiently, and were both pleasant and professional during their visit.

Gave a great presentation. To the point, and gave good ideas for saving money.

Met with George who explained in detail all aspects of window replacement. Professional and non-pressuring.

We had quite a few reps come to share their products but none held a candle to Pella. If there's one thing that turns me off to a company it's an overbearing salesperson but that wasn't the case with George. He listened and took the time to answer all of our questions. Not once did we feel pressured to make a decision until we were ready. When it comes to your home, do yourself a favor and go the extra mile. If you want quality that will last, improve the aesthetic of and the resale value of your home, go with Pella.

George was very helpful and friendly. We re glad we chose Pella!

Working with Jeff Perkins is a pleasure. He puts in the time and effort needed to do complete and comprehensive take-offs and quotes for my building company. Jeff is a vital part of our team!

George came out to our home for a complimentary consultation on a holiday weekend. He was communicative beforehand, checking in with us via phone to see what time was best. George was very informative, polite, and personable. He took the time to explain everything in detail and to go over all of our options with Pella. He was kind and worked with our budget. Thanks George for a great consultation!

The staff were awesome, friendly and professional. They helped me immensely. I did not know much about windows when I went to them looking for new windows. They educated me and did not try to up-sell me. I highly recommend using them!

George was punctual, professional, and exceedingly helpful in giving our estimate and walking us through the process. We had a lot of questions and yet he was patient the whole time and answered each thoroughly. We've not yet had the actual windows installed, but I wanted to leave a review for the estimate/consult process first.

So easy to set up an appointment! Representative arrived on time. Explained everything in detail! Very pleased with quality and price! Highly recommend!

Excellent sales rep. Not to pushy. One minor cleanup issue but would highly recommend. Perfect otherwise!

Have not had install yet. But Pella sales was easier to work with than other vendors and much more competitive than I expected on a low end project.

I have enjoyed my interactions with Pella of Charlottesville. I have spoken with Jeff Perkins multiple times about projects. He has been knowledgeable and helpful in helping me think through options. I look forward to our continued relationship.

Working with Jeff Perkins is great. He is very knowledgeable of the products that he sells. Jeff is very quick to respond to any questions that we may have. The transaction from start to finish is very smooth when Jeff Perkins is involved. Lisa Baumgartel with CL Steady Construction LLC

George was great, very knowledgeable and explained everything thoroughly.

Edit: George was fine, but the DAY BEFORE the scheduled install - a day we had scheduled for a month - they called to say the crew was unavailable and it would have to be pushed off another 3 weeks. The next available date is the week of Thanksgiving, and we're unable to take off work. With the holidays coming up, it's likely we won't be able to get them installed until January. They offered no explanation, just a cancellation after we already rearranged our lives for this install. The really fun part is that now we're going to be paying for the next 3 months for windows we won't even have. Wish we would have shopped around a little more.

Edit 2: On the installation date, the installers arrived 2 hours late, left the job half finished, told me they were going to come back the next day to finish some external work but never did, and now set a new date for 2 weeks away to finish the work. I have no confidence that the job will actually be finished that day. Meanwhile, we've got bare wood surrounding our windows (hope the HOA doesn't notice!), random lumber in the yard, and a whole window just sitting outside for the next two weeks.

Edit 3: Dates and times they give for service are determined solely by dice roll or dart throw and do not in any way correspond to actual dates and times for them to show up.

Never in my life have I had a more hideous experience. The quality is cheap for a $2400 door. The installation was botched from the beginning. This was last summer. I have had a long battle for 8 months. Now the 3 rd door was installed, and there is no key!! Who the hell wants an entry door with no key? The first one that was defective even had a key!

Enjoy working with Jeff Perkins! - Brad Nichols, DBIA Martin Horn

Jeff Perkins was at helping me with our replacement windows. He really made me feel good about the windows I chose.

Henry Silver was helpful and professional, a pleasure to work with. Happy with the first wave of window installation. Thanks!

We replaced all of the windows in our home with Pella. They have both an exceptional product and exceptional service.

Working with Jeff Perkins was awesome. Walked me thru the process and answered all of my questions.

Very friendly and helpful. I could not have asked for a better experience.

Henry was excellent to work with! I never felt pressured or rushed and felt he dealt with me honestly and fairly. Also felt like I will get an excellent product with quality installation and warrenty. Took care of all my homeowners associations applications as well! I didn't have to do anything but sign!

Very professional and nice. Product looks beautiful.

Henry Silver was awesome and very thorough when giving the quote. Highly recommend.

Mr. Perkins helped me out tremendously with my fast order and delivery.

Jeff Perkins was responsive and professional. The value was impressive. He had a great quality product and was able to give us a price that was way better than a similar quality product from two other well known window companies. I highly recommend anyone get a quote from Jeff before making a decision for replacement windows.

I ve enjoyed my Pella windows for over 10 years so it was an easy decision to use then again when I needed to replace a door. George was professional, listened to what I really needed, promptly presented a quote and scheduled the work. I ll definitely use Pella again for future needs!

Henry Silver arrived on time, spent time educating instead of selling, and made sure we were happy with the proposal and our choice.
The company immediately followed up confirming the next appointment.
Good experience.

As a custom home builder, quality and attention to detail are of the utmost importance. This is why we use Pella windows and Jeff Perkins with Pella Windows and Doors of Charlottesville as our preferred supplier. Jeff's thorough and thoughtful approach ensures a great experience for our clients during the initial selections and for any warranty items once they have moved in.
We have enjoyed working with Pella and look forward to continuing that relationship in the years to come.

We recieved front and rear Pella storm doors.
They are not only beautiful but with the dead bolt feature they add an extra layer of protection to our home. I would recommend them to everyone! Absolutely more than satisfied with the whole process. From demonstration to install and performance!

Pella windows are the best and Chris Belcher is extremely knowledgeable and helpful when replacing windows or designing your home. Plus....he is super nice

Worked with Jeff Perkins on a new construction project for Doors and Windows. Jeff was very helpful in helping to select the best fit for my budget. I will definitely work with Jeff and Pella going forward on all of my projects.

Henry Silver arrived on time and gave a very professional presentation. He was very knowledgeable about the product and exact in his statements. He is an excellent representative for Pella. We are looking forward to seeing our new front door unit soon.
Mary Ellen Williams

Great company great products great customer service

Great service! And the quality of the windows I got is much higher than the ones my house had when I bought it. Definitely was a serious upgrade.

Excellent service. Chris took care of us from beginning to end and we couldn t be happier with the final product. Highly recommend!

Jeff Perkins was very professional and easy to work with. We love all
Our Pella doors and windows!

Selection in the store room was awesome!! Overall very smooth process, happy with my experience.

Jeff Perkins was the sales representative and technical advisor. Jeff was responsive and showed up the next day after the Initial call. He educated and guided us through the Selection process. He recommended the Pella Lifestyle doors and windows for our home addition to match the Pella windows on the existing structure. He provided all the details needed to properly install the windows and doors to our contractor. The 8 tall French doors recommended by Jeff look incredible! The doors and windows were more expensive than other options available, however, this product adds so much class to our home it is worth every penny spent. The doors and windows look amazing! The doors were delivered as promised. We are extremely pleased with the doors and windows and believe they offer good value.

Jeff Perkins helped to resolve an order that was received incorrectly. Two of the doors that I ordered did not come as ordered and Jeff resubmitted the order to make it right. I really appreciated how he kept me updated with when I could expect the replacement doors.

George Nemeth is an absolute pro and we d buy from him again in a heartbeat! He was completely knowledgeable about all of the features we wanted with our glass sliding door, and happily walked us through all of the options. Thanks to George we are very confident that we made the right decision.

Very professional As before. Would definitely recommend Pella to a friend.

Great place to get Windows & Doors. Couldn't be happier with my experience. Mustafa was very helpful.

Have not purchased yet. The sales engineer was very helpful.

Purchased large order of windows for new home construction. Could not have gone more smoothly. Jeff Perkins was my sales rep. He was very professional, knowledgeable and responsive to my many requests. I would highly recommend this company and Jeff without reservation.

My sales person, Tim Duncan, was knowledgable and thorough. I had part of windows and doors in my home replaced in 2017. I have been so happy with Pella products and team, I am having them replace windows and doors in the rest of my home this year.

Absolute best experience I've had with replacing windows. Jeff Perkins was on top of his Service Game!!
Highly recommend!

I contacted Pella to have some windows and doors installed at my house. I already had other Pella products at my house and really like them. The sales rep, George Nemeth, came to my house, took measurements, and gave me a fair price for my project. Very knowledgeable, took time to answer my questions, explained details, polite, on-time, and not pushy.

The sales rep (George) was very knowledgeable and helpful. Not pushy.

Rob provided the most excellent customer service. Was very considerate of time, identifying the issues with our sliding glass door, explaining the root causes of the issues and resolving the problems. Couldn't be happier! Pella is very fortunate to have Rob on its team.

We got quick responses to all of our questions from our salesman Jeff Perkins and the best price we could find around for our Pella windows on our dream house.

Great Customer Service! Replaced a broken part with no issue. Mailed it to me next day!

Very pleasurable experience. He was knowledgeable and very informative about Pella windows.

George has such depth of knowledge on these products! I love that he can walk into a house and I instantly tell you the style of your window, or if you have a custom door, etc. Having someone with that type of background representing Pella reassures me that not only would I be getting quality windows/doors, but also the RIGHT ones for my needs.