Payne & Payne Builders, Inc. Reviews

It s been over six months since our project with Payne & Payne was completed, and my wife and I are still talking about what a great experience it was and what tremendous work they did. From beginning to end, they exceeded expectations. They were always clear, open, and honest about what they could and could not do (within our budget, I mean), they were prompt, they communicated well, and they completed a kitchen renovation plus an addition on the house on time and with absolutely beautiful results.

The other thing worth noting is that our project was on the more modest end of the spectrum. Payne & Payne do some projects that cost ten times what ours did, but they always treated us the way you d expect someone doing a multi-million dollar renovation to be treated. I just can t say enough good things about them. I d recommend them to anyone looking for a contractor in northeast Ohio, and I d hire them again in a heartbeat myself.

Our construction manager provided very effective communication throughout the process and the attention to details and catching things before we could bring them up was excellent. We highly recommend Payne & Payne!

The professionals at Payne and Payne guided us through every step of the process and we were kept informed of what was happening with our house. We were given a schedule at the beginning of the build and the house remained on schedule and was completed by the scheduled date.

They worked very hard to stay within our budget. When we made changes and additions they were very careful to give us the prices of additions.

Communications was great. Calls were returned promptly. Buildertrend was a great help in communication.

We were amazed at how clean the work site was kept. Floors were swept daily and all trash was removed daily.

Building a house is a very confusing process at times. The professionals at Payne and Payne worked hand in hand with us to insure we understood the process. We were kept informed of what was happening.

We are very pleased with our house and highly recommend them to others.

We would build again and again with Payne and Payne. The process from design to completion was organized and timely. Their response time was phenomenal - any questions or changes were typically addressed within hours. They were accommodating to changes along the way and offered their expert opinion to improve the layout and design of our home. Ultimately, I got the impression that they built our house as if it was their own. We are proud to call this house our home!

We are very satisfied with the quality and design of the custom home we built with Payne & Payne. From initial design to the construction, they were very flexible and creative with the custom features of our home.

It was very helpful to have a one-stop shop for the architecture and interior/exterior design. The team was great to work with.

We had very high expectations for Payne & Payne, which were exceeded. The standard of excellence and communication are big differentiators. As always, it's about the people. P&P have excellent people who are total professionals. We asked lots of questionsand plenty of advice. Without bias, P&P vetted our many questionsand offerred recommendations to consider. I think we took all the advice given. When we wanted to explore things like closed cell insulation or sourcing a craftsman to make copper roofs, they were there to sort it out for us. P&P invited collaboration and delivered great results. While we are happy to be finally moved in; we miss working with P&P already. Highly recommend.
Michael and Teri Creadon, Chagrin Falls, Ohio

I have recommended Payne and Payne many times since the process began on building our new home. The follow thru now that our home is complete has been incredible.

I would absolutely use them again and appreciate all that they accomplished for me and my family.

Thank you Payne and Payne!

Complete Satisfaction with our Finished Product. They Truly Delivered our Vision. Thanks to the whole team!

Everyone with whom we came in contact was very committed to delivering exceptional value and making the experience satisfying in all respects. When asking for advice, recommendations, etc. as a novice new home buyer, everyone was very constructive and considerate of our budget, concerns, needs, etc. This did a lot to establish and sustain credibility and trust. Honest answers that considered an array of experiences by our primary contacts. Would (and have already) recommend them to anyone! BTW, after considerable time in the new home, would not change a thing! Further testimony to our level of overall satisfaction.