4 years ago
Very disappointed. I have been their customer for ...
Very disappointed. I have been their customer for 2+ yers. I was working with their previous blond balayage stylist Jennifer, she was awesome and did magic each time. She left and I had to change the stylist. The color didn't work, which I can accept, but the rudeness and lack of understanding from the staff unfortunately is too much to handle for the $$$ that they charge. I went in for blond balayage, it looked good but there were some corrections that needed to be done so I had to come in again for correction. After that, it looked great at first but as soon as I washed my hair the highlights appeared super brassy almost florescent orange, something that never ever occurred before. Again I had to reach out to them and after some time back and forward we made an appointment for the stylist to see the hair. To put this in context, my third appointment. Unfortunately, I work evening shifts due to covid changes in working schedule and my shift ended up at 5 am (usually ends at 1am), and I immediately send them a message that I don't think I would be able to come in explaining why. Their response lacked any sort of understanding and was that I either come, or if I cancel I will have to pay full service again. That is on top of already paying the full service and coming in already once for correction. They absolutely don't take any responsibility in the fact that the reason I have to come in again is that the color was not done great (i.e., their responsibility) and completely lack any empathy, understanding or support for the waste of my time and energy in coming in for corrections. And now in addition to paying 300$ of full service in their salon, I will have to pay a correction somewhere else. I will also mention that during these 2+ years, coming several times a year and each time leaving approx. 200-300$, I would definitely expect at least some sort of support, but unfortunately their policies protect just them, not the customer.
8/8 -- Hi, thank you for your answer. The first time I went in for "color correction" was because the stylist left a big dark hole (circle) on one side of the highlights, photos which I sent you, among other things. I took the time out of my schedule to come in again for the correction and I absolutely didn't complain (although with something like that I could have). With all the respect, this is not something that is being done as a courtesy, but unfortunately you portray it like that. If there was an actual mistake in the highlights, yes it's your responsibility to repair that. That time she added new highlights in the front, which as I mentioned in my post, I liked at first, but as soon as I washed my hair they were brassy and orange. I was your client for 2 years and that never ever happened before with the previous stylist. I believe it's quite clear from the picture that the new added highlights are brassy. If this is the quality of the highlights with an additional hassle of arranging corrections and coming in, then yes I feel this service is not proper or even a place to trust.