Pastor Real Estate Review

Excellent service and branches in convenient locations. Highly recommend Pastor to anyone looking for support with letting or buying in London

I was highly impressed by the professionalism of the Pastor Group London which i recently used for the letting of a small property i have. I had known about Pastor from their long-standing track record in Monaco but did not know them in London all that well.

It was a pleasure working with this team: they are very dedicated and totally service oriented so they don't waste client's time. I dealt with the head of the team Spencer and his 2 staff Sofie and Elisabeth who were most pleasant and helpful. i felt i got a highly personalized service instead of being one of a thousand (clients) with the mega agencies ( that have so many staff, even one to call to organize appointments etc.. and so many flats to rent).

It was my first time renting a flat in London, and it was a bit intimidating. They made it very simple for me, including explaining to me every admin form i need to fill, even sending me docu-sign forms to sign by email as i was not in London. It made my life easier as an overseas landlord.

Most importantly, they are such pros, that in no time, they had rented my property... i could not believe how fast and organized they were. They first dispatched photographers at the property took beautiful pics, a bit of home staging, and very shortly after 2 or 3 viewings, i think, they called to say my flat was rented.

They were so dynamic, so fast compared to the other agents who took many days to even call for setting up photo appointments. By the time other agents were ready to send their photographers, the property was long rented and i had to tell them off and not to bother coming.

Pastor is based in Mayfair but i used their new Chelsea office as my property was in Chelsea. They totally exceeded my expectations in every respect. I now want to use them for all my real estate!!!

They are used to working with top properties and high quality tenants and landlords. I found the lettings team cohesive and u could tell there was good team work and that they enjoy what they do. I highly recommend this group. The assignment was done to perfection.

It has been a pleasure to work with Philip Cook; very personable, great communication with a very professional service

Great professional people. I have worked with Sofie Kofod; she has an amazing customer orientation attitude and she followed through all the process even after the deal was signed. Great experience, highly recommended !

Terribly abrupt, rude phone manner by receptionist.
"May I speak to the lettings team please?"
"What is this in regards to?"
"Ummm, a letting...?!"
Sales consultant no better, hanging up before I could even finish my sentence. Calling with serious intent to let a property, but I guess they don't need the business. Will avoid!

The transaction is very professional. The company understands their craft. Above all I liked the smooth running.
Again and again.....

I had a wonderful experience renting a flat from Spencer at Pastor Real Estate. He was very kind, organized, accommodating, and went above and beyond to make my transition from the US absolutely seamless. I highly recommend working with him and his team!

Sofie and Spencer are great, the best of the best. Very professional and amazing people. I am very happy with the level of support and help I received during this process. Also, I was highly impressed by the professionalism of the Pastor Group. It was a pleasure working with this team: they are very dedicated and totally service oriented so they don't waste client's time. Fantastic experience, highly recommended.

Jorge Fonseca

Specialist estate agency for prime central London real estate. Would recommend highly.

Generally ok to deal with - experience made exceptionally better thanks to one of their employees Barry! Easy to contact, reactive and a good communication channel between the tenant and landlord.

Quick work, fast turnaround and a team of professional managers, team Pastor found a good tenant for my apartment in a very short time. Highly recommended!!

I worked with Spencer Taffurelli. Out of the 10+ agents who showed me properties, he was easily the most competent and helpful. Coming from NYC, I found it very difficult to navigate the London real estate market and Spencer made it extremely easy. He was reliable and communicative. Highly recommend working with him!

Pastor is certainly the agent of choice for anyone who looks to rent a property in prime Central London, which is exactly its niche.

They offer great properties and their service is friendly, professional, diligent, efficient, helpful and honest.

Not a single bad surprise from the search (thanks Spencer) to the management, last minute short extensions of the contract due to circumstances related to the Covid (thanks Barry) until the checkout.

Many thanks for managing our property in such a professional & efficient way. You have made being landlord very easy!