Parkview Behavioral Health Review

Had someone I love at PBH. The patients sit around a dilapidated living room area most of the day, coloring or watching TV. The nurses hide behind the nursing station. The oft mentioned advocates do not answer their phone or return messages. If you finally get one on the line, they are hostile and overly protective of the facility. There are no amenities and our loved was not even seen by a physician within the first 24 hours of admission. The loved one went there to request admission to the outpatient program and clearly stated they were working full time, were well groomed and denied suicide or homicide thoughts but the admission RN secretly called the hospitalist and got an involuntary hold which was traumatizing and involved an escort down the hall by security. Our loved one was terrified and it took us a day and a half to get the 72 hour hold ended. Still cannot understand how they did it to a responsible, well spoken person who had just gotten off work at a responsible job. Good insurance?

Hello, my name is Audrey and I am currently 14 years old. I was admitted to this hospital 3 times for personal reasons and every time I felt worse when coming out. As a patient I never felt truly cared for and didn't get the help I needed from the start. I never got to talk to an individual therapist, all of the therapy was in a group manner. Overall if you are going to run a business that is a mental care facility, you need to put into consideration that very different and sensitive individuals who need help and care are your patients. Please invest in better training and education. If the owner sees this no, I will not reach a Patient Advocate. Since that seems to be your only response to all of the low rated reviews. Your establishment had 3 chances to show me your facility was worth going to. Each time you showed me otherwise. Instead of telling me to reach a Patient Advocate, invest in your company.

I went to Parkview behavioral health center 2 years ago. I walked in there wanting to kill myself but I walked out different different person more happy. I was 16 at the time I'm currently 18 and I've never been more happy and it was because of this place. Some of the staff are rude or have bad days but most of the staff here cares for the patients at least on the teenager side. I was on the teenage side and the person that cared the most on that side was Michelle she it's an amazing person. So if you want to send your kid here that needs help you do that because this place is it. It helped me out of a really dark time

I went to pbh for talking to older guys while is was 16 and wanting to end my life. I asked for a pillow for the bed every night didn't get one! they wouldn't let me have my blanket my grandma made for me. didn't let me speak to my sister.
BUT they helped me change grom that girl. I'm 24 now and still going strong. thanks to the nurses I had and the friend I didn't even know was in my choir class who helped me through the rest of my life

Brought a family member in crisis here for help yesterday. NO help was provided after being in facility for 3 hours. Left with a list of psychiatrists that we could have obtained with a google search. Their slogan should be if you are contemplating suicide and just need that final push ,,pay us a visit . Shameful

Getting a prescription refill is next to impossible. This is a genuinely terrible place that consistently mishandles mental health.

A complete disgrace. No consistency, structure, or transparency. They do not try to motivate, educate, guide, or encourage patients. Just keeps telling patient you self admitted, so you can walk out of here . Literally no help or structure when it comes to mental illness, just makes the issues worse.

Edit: I am following up to my original review to request another option for change outside of the default patient advocate response? As reaching out to the patient advocate has gotten us nowhere.

Tried to visit a friend and they said i couldnt take wireless headphones. Took them back to the car. Then i couldnt have my phone or my wallet, all the way back to the car. My frustration seemed to be amusing for them. By tgen i only got to see my friend for about 15 minutes until visiting hours were over. Long story short....if you uber or take the bus or ride a bike make sure you are walking around illegally without i.d. or anything with you.

My brother is in pbh and it is terrible! I want to take him out and find a better place but they tell me hes stuck there until monday. Hes had bad reactions to medications they gave him and they are still offering it to him. He hasnt called anyone in days and they wont wake him to let us talk to him said its not their responsibility to make sure he takes his phone calls. My brother needs help and is not getting it here i would. Not recommend anyone to go here or take a loved one there ever!!!! I had to give it a star to post they dont deserve nothing they need to b sued and shut down

If it were possible to give a zero star to this facility, I would. My twenty year old daughter checked herself into this hospital on 3/9/2021. No structure when it comes to helping the patients work through their crisis. The patients are allowed to spend all day in their rooms sleeping. Patients can decline meals. They are not encouraged to maintain personal hygiene. There are no daily goals set in the morning. In the evening there is not a night time meeting where the patients share what they have learned or share a positive moment in the day. The day room is small compared to the maximum amount of patients held on the ward. Silverware is not accounted for after meals, allowing patients who self harm, the opportunity to have a weapon in which to do so. Phone calls go straight to the wall phones, by passing the nurse station. Thus requiring other patients to pick up the call and locate the patient. Visits take place in the patient s room with no staff supervising the visits. This allows visitors to bring drugs into the facility and give them to the patients. This also allows belongings to be stolen from the rooms. In fact, my daughter s clothing was stolen from her room. The theft took place between 6pm-10:00pm. Evening Staff refused to check the camera footage leading from her room to the hallway. Staff checked patients rooms, but that was all. The following day, the staff had no interest in helping her find her missing belongings. Told her to call patient advocate. That is when I became involved. I spoke to the nurse who refused to let me speak to the person in charge. I left a message for the patient advocate. I spoke to the house manger Emily who informed me that they are not allowed to view the video footage until the patient advocate initiates it. 10 minutes later my daughter called me and told me that Emily pulled her aside and told her that she looked at 4 hours of footage and nobody went in her room. How Emily got permission, then looked at four hours of video footage, and then spent five minutes speaking to my daughter, in ten minute period of time is beyond me. THEN my daughter calls me and tells me that a tech pulled her aside and told her housekeeping threw her belongings away. BUT nobody is willing to go down stairs and go through the trash to find them. This mental facility should be shut down! The violations are astounding!!