I truly dont like paratransit because their policies are freaking terrible and i really cant stand their dispatch they are hands down the worst. I dont drive and i dont have money for uber so paratransit is the only source of paratransit i have and i do not like paratransit. Plus dispatch is always wrong. I truly hope paratransit gets better with their rides and their dispatch.
Waited for two hours they never showed up missed my doctor's appointment never again
Almost got ran over by paratransit bus #565 on business 80 by arden 6/1/19 lic plate #1396613 been trying to call it in but paratransit closed. Driver was an idiot
I have been a rider with Paratransit since 1993. I have seen them come a long way, from 90-minute Windows and 14 days in advance reservations now we have the wonderful 30 minute window and 1-2 day reservation. I have ridden Paratransit services in other cities and none of them have compared to what we have now. I was able to get by and survive with other services when I lived elsewhere but I knew this was one of the reasons I came back to Sacramento. We can only hope the Paratransit will be strong for many years to come. I only ask and plead that the fares don't have to be increased.
I really enjoyed our trip today. Our bus was 496 I believe, we had Mark as a driver. Amazing customer service and just made us feel so comfortable. I even saw his interactions with another gentleman on the bus and it was Awsome to see him take interest on how he was doing and just be able to put a smile on his face as they talked about what the gentleman use to do for a living and his life. Awsome Awsome Awsome. Even walked us all the way to the door to make sure we were ok. Shout out to saint mark the ride was heavely lol. Ok A++
I have a client that uses paratransit I often go with him to whatever outing he may have, there's a up and down side just like it is with anything else. I seen many negative reviews as if paratransit is all bad the only thing I can say about that is don't use their service if it's that bad for you take a or use RT buss.
Compared with taxi, Uber, or other services Paratransit is the most cost effective and reliable ride service.
My husband has been using your service every week for over a year and out of the blue he called to make a ride request and was told we do not service Rancho Cordova anymore this is the 10th of September and we paid for a pass at the first of September. I think that if you are not going to service Rancho Cordova we should have gotten more then one day notice. Very bad planing. We were told to send the pass back in the mail and they would send us a coupon. Not sure what we are going to use it for. This is a service for the disabled that need more then one day to plan for other means of transportation.
I v been passenger of theirs for a year and I absolutely love it. The drivers are great and so are the people that I come in contact with over the phone to make ride reservations. Whether they are early, on time or late, they are always there to come and get me and take me to where I need to be. Excellent company.
Paratransit does go to rancho Cordova If you have problems with Paratransit call customer advocacy and assistance.
paratransit.org