Panoramic Reviews

As an IT specialist servicing multiple offices with X-ray machines, Panoramic has been my favorite x-ray machines and company to work with. The person below with problems with Windows updates need to realize that they should ALWAYS set their X-ray machine computer to NEVER get windows updates until you tell it to. (Yes I realize I said Always-Never) This way you can verify that the update will function well with the software. This is true on all machines - not just Panoramic - and especially true on anything running twain drivers. The machines rarely have any issues and when they do, Panoramic is right there to help - logging in and making it right. It is the x-ray machine I recommend.

Absolutely terrible customer service and frequent issues with equipment that take weeks to resolve. Do NOT purchase from this company!

Scheduled bi-yearly maintenance. Had a part sent in advance, and paid for all services. They don't provide their own maintenance, they use someone local. It took over a month to get it scheduled AFTER the parts arrived. That appointment got cancelled because the tech went over on another job. The day it was rescheduled the tech's truck broke down. He never called to reschedule after that. it has been AT LEAST 4 months since we've paid for service we've never received. We have a part that may or may not be replaced, and I have no idea how long we can wait to return the part for credit if we don't need it.

When you call Panoramic for support, you are on the phone for.....? I've previously been on the phone for over an hour waiting for someone to pick up. I'm writing this review while waiting on hold, it's only been 16 minutes so this review could end up being a book by the time they answer.

The last time I called, i brought this up. They are simply understaffed, and I was told to leave a message instead of waiting on hold. I did that earlier this week, and no one has called me back.

Our office will be looking to purchase a new Pan or CBCT in the next couple of years. I can guarantee that it will NOT be through Panoramic Corporation.

never answer the phone never call back never keep their promises machines don't work and they never service

I am very unhappy with Panoramic Corp right now. I have owned a new pan/ceph machine for about 1.5 years. It has never been right. The problem we have is when we take a pan then attempt to take a ceph right afterward. Often it works no problem, but other times we get a red light when we hit "acquire", and a message saying no sensor or something to that effect. Last Friday your employee Reese said that I have a bad board and that the hardware was covered under warranty the labor was not. He asked me to pay by credit card in advance! This machine has been giving us this problem, but not every time, since we bought it. We have called about it multiple times. Last time I spent 52 minutes in a queue. I think it should be fixed at no charge to me.

Poor service. COVID or not they should not take prepayments and not schedule service. I was called day one for payment. Been a month and no service call even scheduled. You can wait on hold for over an hour to speak to someone and no one ever answers the phone,. Seek service from elsewhere.

I've been very disappointed with my machine. Does good images and the techs have been pleasant and helpful, but every time Windows 10 does an update, the settings for the machine are messed up and the Pan unit and the computer its connected to, won't communicate--no green light sayings its ready to image. That involves a call to tech support and a 45 minute to 1 hour ordeal to get things straightened out--and that's if you can get hold of a warm body. This has happened at least 10 times now and its just getting very old. A third party connecting to Microsoft's operating system really needs to have this sort of stuff worked out. We've had to reappoint multiple patients to have an x-ray taken...certainly not good. I just can't rely on this machine...and hence...this company. Issue going on now for almost two years with no solution in sight. Just disappointing...expected better on a twenty thousand dollar purchase. I have suggested Linux operating system, but they say, no can do. Windows 10 does not play well with third party systems and treats them very hostile. Even small apps the techs write to reset Windows for function don't work all the time. Just frustrating...

Cannot understand what happened - I used to have great service from this company - now they never answer the phone - on hold for hours

Terrible customer service our machine has constant issue and they refuse to send out anyone to trouble shoot it. Wait is extensive just to speak to anyone. When you do finally speak with someone the problem is NOT solved. Absolutely terrible!!!!!!

Panoramic Corporation exceeded our expectations with regards to service. Our office was experiencing issues with our PC-4000 panoramic machine. Panoramic was very generous and partially covered the cost of the repair. We really appreciate their kindness, which is often a rarity in service nowadays. Would highly recommend to our colleagues.