I am very unhappy with Panoramic Corp right now. ...

I am very unhappy with Panoramic Corp right now. I have owned a new pan/ceph machine for about 1.5 years. It has never been right. The problem we have is when we take a pan then attempt to take a ceph right afterward. Often it works no problem, but other times we get a red light when we hit "acquire", and a message saying no sensor or something to that effect. Last Friday your employee Reese said that I have a bad board and that the hardware was covered under warranty the labor was not. He asked me to pay by credit card in advance! This machine has been giving us this problem, but not every time, since we bought it. We have called about it multiple times. Last time I spent 52 minutes in a queue. I think it should be fixed at no charge to me.